3. Topics to be addressed
1. Personalities
2. Factors leading to conflict
3. Conflict analysis
4. Solution
4. Key People
O Caroline Nicholas
Role : Founder , CEO , Attain Learning
Qualification : BBA , MBA
Experience : 10 years of experience as a consultant & corporate trainer
.
Variety of position at IBM
O Dr. John Chama
Role : COO , Attain Learning
Qualification : PHD in Finance
Experience : Professor of Finance
O Kay Sunderland
Role : Account Director , Attain Learning
Qualification : BA , MBA
Experience : Account Executive at IBM & Oracle
O Mike Morgan
Role : Content Development Director
Qualification : Master of Science in Project Management
Experience : 10 Years of project management experience.
5. Personality Trait of Kay & Mike
Kay Sunderland
O Conventional
O Investigative
Production Oriented
Mike Morgan
O Artistic
O Realistic
O Enterprising
Development Oriented
Holland’s Model
11. Process Conflict
O Conflict over how the work gets done.
O Difference in working style of Kay & Mike.
O Kay lacks Communication skills in a way she
was not able to impose company’s policy on
Mike
12. Functional Conflict
O Supports the goals of the group and
improves its performance.
O Creativity will be stimulated.
O Motivation for Change
14. Conflict Management
Collaborating
O To find an integrative solution.
O To merge insights, both from Kay & Mike.
O To gain commitment by incorporating consensus into
concern.
O To work through feelings that have interfered.
15. Solution
Alternatives
O Text Mike immediately about the issue
O Schedule a face to face meeting when Mike
is free
O Report Chama about Mike’s actions
16. Proposed plan of action
O Take an overview
O Text Mike regarding an urgent meeting
O Inform Chama about the issue
O Sort out differences using Collaborative
approach
O Apologise to the client