The document discusses consumer rights and protections. It defines a consumer as someone who buys and uses goods. It outlines ways consumers can be exploited, such as being charged higher prices, facing unfair trade practices, or receiving underweight or defective products. The consumer movement started in 1985 and was adopted by the UN to protect consumers' rights to safety, choice, information, and redressal. The Consumer Protection Redressal Act of 1986 established consumer protection councils and courts to better represent consumers and increase the efficiency of consumer protections in India.