This slide contain definition of quality,definition of TQM,dimensions of quality,approaches of TQM,Gurus of TQM,philosophy of TQM,tools and techniques of TQM, cost of quality, significance of quality in business,etc.

1. Introduction to

2. Quality is dependent on the people defining it.
When a product exceed our expectation we
consider that quality.
Q=P/E
Definition of Quality

3. Dimensions
of
Quality
Performance
Features
Conformance
Reliability
DurabilityService
Response
Aesthetics
Reputation

4. Total = Made up of the whole
Quality = Degree of excellence a product or
service provides.
Management = Act, art or manner of planning,
directing and controlling.
Definition of TQM

5. i. Committed and involved management
ii. Unwavering focus on the customer.
iii. Effective involvement and utilization.
iv. Continuous improvement
v. Treating suppliers as partners.
vi. Establishing performance measures.
Approaches of TQM

6. Differences between old and new culture
Quality
Elements
Previous State TQM
Definition Product oriented Customer oriented
Priorities
Seconds to service and
cost
First among equal of service
and cost
Decisions Short-term Long-term
Emphasis Detection Prevention
Problem solving Managers Teams
Role of managers
Plan, assign, control &
enforce
Delegate, coach, facilitate &
mentor
Responsibility Quality control Everyone

7. Gurus of TQM
Name Contribution
Welter A. Shewart Control chart theory, PDSA cycle
Ronald Fisher DOE, ANOVA
W. Edwards deeming Deeming philosophy
Joseph M. Juran Juran Trilogy
Armand V. Feigenbaum Concept of TQC
Kaoru Ishikawa SPC, quality circle
Philip B. Crosby Zero defect
Genichi Taguchi Taguchi loss function

8. 1. Money
2. Use of production technology
3. Skill set, tools, and experience of
labor.
4. Availability of needed raw materials
5. Storage facilities
6. Transportation facilities
Factors affecting product quality

9. Philosophy of TQM
Customer focus
Continuous improvement
Employee empowerment
Use of quality tools
Product design
Process management
Managing supplies quality

10. Obstacles of TQM
Lack of management commitment
Inability to change organizational culture
improper planning
Lack of continuous training and education
Ineffective measurement technique
Inadequate attention to internal and
external customer

11. Benefits of TQM
1. Improvement in product quality
2. Improvement in product design
3. Improvement in production
4. Improvement in employee morale
5. Improvement in product service
6. Improvement in market place acceptance

12. Benchmarking
Information technology
Quality management system
Environmental management system
QFD
Quality by design
Failure mode and effect analysis
Tools and Techniques of TQM

13. Products and service liabilities
Total productive maintenance
Management tools
SPC
Experimental design
Taguchi’s quality engineering

14. Quality control costs
Prevention cost
Appraisal cost
Quality failure costs
Internal failure cost
External failure cost
Cost of quality

15. 1. Meet customer expectation
2. Increase profitability
3. Establish reputation
4. Manage cost effectiveness
5. Reduction in production cost
6. Effective utilization of resources
7. Increased sales
Significance of quality in business