5. Page 1
hi!
Vox Telecom Limited is a leading telecoms operator, providing voice,
data and collaboration services to the South African market.
The Group competes in both the business and consumer sectors
and has primary offices in Johannesburg, Pretoria, Durban, Cape
Town and Port Elizabeth. Vox Telecom, established in 1998, has
established itself as one of the major players in the telecoms
market and is one of the largest black-owned telecommunications
companies in South Africa.
As a licensed network operator, Vox Telecom provides a suite of
comprehensive enterprise, SME and consumer telecommunications
solutions that include alternative voice solutions, data access and
ISP services, cutting-edge cloud services, a variety of PBX and video
conferencing services, telephony management systems, faxing and
text messaging applications.
Vox Telecom’s unbiased approach when it comes to technology,
combined with a dedication to cost minimisation and an
uncompromising attitude towards service delivery, has resulted in
long-term partnerships with thousands of South African corporates,
government organisations, SMEs and consumers.
In order to ensure uncompromised customer service levels,
Vox Telecom operates offices in all the major metros around
South Africa, as well as in East London, Upington, Mmabatho,
Polokwane, Kimberley, Bloemfontein and Nelspruit.
Vox Telecom’s national footprint also extends to 30 agencies
around the country.
Vox Telecom has built long-term partnerships with thousands of South African corporates,
government organisations, SMEs and consumers - and prides itself on technical expertise,
innovation and the delivery of superior product quality.
Vox Telecom retains accountability for all implemented technology and systems, and offers
an uncompromising attitude towards service delivery backed by an extensive team of account
managers, technical engineers and a 24/7/365 support centre.
With more than 13 Points of Presence (PoPs) and Consumer/SME
branches and agencies spread throughout the country, VoxTelecom
is well positioned to offer localised, uninterrupted service delivery
to all our customers. Comprehensive fibre redundancy both locally
and internationally ensures VoxTelecom’s world class network offers
customers an unparalleled experience and complete peace of mind.
PORT ELIZABETH
POLOKWANE
VOX WAVERLEY
RICHARDS
BAY
DURBAN
KIMBERLEY
BLOEMFONTEIN
INTERNET
SOLUTIONS
BREE STR.
FRICKER RD
CENTURION
TERACO
CAPE TOWN
TERACO
NEOTEL
MIDRAND
NELSPRUIT
RUSTENBURG
TERACO
we’ve
PoPed up
everywhere
we’ve got you
covered
Overview
Points of Presence
Vox Telecom |
welcome
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6. Page 2
service
delivery
EAST COASTWEST COAST
JOHANNESBURG
WAVERLEY
SOUTH AFRICA
UNITED
KINGDOM
CAPE TOWN
NEWLANDS
LONDON
TELEHOUSE
EASSY
LONDON
TELECITY
TERACO
DURBAN
WESTVILLE
WACS
SAT3
WACS
SEACOM
Vox Telecom was the first South African company to interconnect
with Telkom in London and the first alternative telco to interconnect
locally with all the major incumbents. With complete redundancy
on the East and West coasts, two PoPs in London and links into
independent Teraco environments, we are well positioned to offer
customers a continuously accessible service.
International infrastructure
| Vox Telecom
uncompromising
attitude towards
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8. Page 4
ACCESS & CONNECTIVITY
Vox Telecom offers a full suite of access and internet
connectivity services, including DSL, Diginet, fibre, wireless
and satellite. Vox Telecom also provides a variety of ways
to customise internet access solutions to suit location and
business requirements. Our high- tech data centres offer both
virtualisation and full secure server hosting in completely
redundant environments. Local peering with all major players,
comprehensive SLAs and international redundancy mean
Vox Telecom’s bandwidth, APN and VPN services are unrivalled.
VOICE SOLUTIONS
Vox Telecom offers high-quality, sophisticated IP voice
services, as well as state-of-the-art installed or hosted PBX
systems, messaging services and telephony management
services. Our IP voice services offer customised, powerful
new ways to communicate, while helping decrease total cost of
ownership. Vox Telecom’s voice solutions provide management
simplification, industry-leading SLAs with comprehensive
reporting, and full integration into smartphones and PCs. Our
range includes PBX, IP Centrex and managed voice solutions.
INFRASTRUCTURE SERVICES
Vox Telecom’s comprehensive range of outsourced
infrastructure services offer a highly customised, reliable
IT infrastructure and complete management of your IT
environment designed to meet the dynamic needs of today’s
businesses. Infrastructure solutions are crafted to achieve the
most appropriate and redundant system for every customer,
with every solution offering a complete managed service.
These services include hosting, virtualisation, application
delivery, storage, back-up services and IT management.
Vox Telecom Product Overview
| Vox Telecom - Product Overview
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9. Page 5Vox Telecom - Product Overview |
SECURITY SOLUTIONS
For businesses, a security breach usually entails financial
penalties, loss of reputation and business, and potential legal
action. As the threat of security breaches grow exponentially,
security is a vital element of every business strategy.
However, it remains one of the most challenging organisational
disciplines to understand, implement and maintain. Vox
Telecom’s security solutions assist with simplifying this
complex world, while managing threats, reducing risk and
meeting compliance standards. Our security solutions cover all
requirements, including desktop and network security, access
control, information and event management and risk and
compliance assessments.
MESSAGING & COLLABORATION
Today, all businesses seek to harness the collective power of
individuals. Collaboration brings together individuals who have
varying knowledge, experience and skills to work toward a
common goal. Vox Telecom’s messaging and collaboration
solutions empower businesses to increase productivity
whilst reducing travel costs, improving and personalising
communication, and improving decision making. Our
range includes email, fax, voice conferencing, SMS, video
conferencing and collaboration tools.
MOBILITY SOLUTIONS
Bring Your Own Device (BYOD) popularity is forcing IT
departments to assess the security, integration and cost
headaches introduced by the proliferation of smartphones,
tablets and other mobile devices in the workplace. Vox
Telecom’s Enterprise Mobility solutions are designed to
assist businesses with seamless and secure integration of
mobile devices into corporate networks, and to manage costs,
maximise value and take full advantage of the productivity
opportunities that mobile devices bring to organisations. Our
mobility solutions include corporate APN, Wi-Fi, Mobile Data
services and cater for the management of mobile devices,
mobile content, mobile expense and mobile applications.
CONSULTING & SOFTWARE INTEGRATION
Consulting & Software Integration focuses on delivering
professional ERP, CRM, IT consulting services and Business
Intelligence offerings based on the business and productivity
software from Microsoft, including Microsoft Dynamics GP,
Microsoft Dynamics CRM, SQL Server, SharePoint, Office 365
and Microsoft Lync. Vox Telecom’s Project Methodology is
based on Microsoft “Sure Step”, and with the longest standing
Dynamics GP partnership in South Africa together with an
expert understanding of software solutions and business
requirements, project success is ensured with quantifiable
deliverables, whilst setting and maintaining expectations
and achievable delivery timeframes. Vox Telecom’s team
of dedicated and professional consultants bring over 100
years of combined experience in ERP, CRM and IT consulting,
guiding your business through the ever changing and complex
IT environment. The managed service offering includes
accounting, payroll and statutory compliance services for
companies or smaller organisations.
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10. Page 6
Vox Telecom continues
to have a major impact on
the telecommunications
landscape in South Africa
MANAGEMENT& MONITORING SOLUTIONS
Vox Telecom’s management and monitoring solutions ensure
peace of mind when it comes to business risk mitigation.
Comprehensive solutions monitor everything in a business from
hardware and application performance, to capacity utilisation,
expense and fraud monitoring to actual monitoring of premises.
Vox Telecom’s range caters for all telephony management
and reporting, network and application monitoring and CCTV
monitoring.
SERVICE LEVEL AGREEMENTS
Vox Telecom offers comprehensive SLAs to cater for
customers with business-critical, advanced technology
solutions requiring additional levels of support. The range
of SLAs available operate to the highest support standards,
delivered by qualified, certified engineers and feature
defined support parameters, quantifiable reports and proactive
notifications backed by a money-back guarantee for non-
delivery.
MANAGED SERVICES
Deploying and maintaining advanced technology solutions can
be complex, involving many technical decisions. It requires the
experience of individuals who have successfully implemented
technical deployments and understand the process. All the
services delivered by Vox Telecom are developed and delivered
within the ITIL framework. Vox Telecom’s 24/7/365 Service
Centre delivers a single point of contact, offering proactive
monitoring of all technologies. Second line support is delivered
by a team of certified engineers, supporting enterprise-level
SLAs. The managed services portfolio caters for medium
enterprises all the way up to large, multi-site corporate
customers and their diverse requirements.
CLOUD SERVICES
The Vox Telecom Cloud has been developed from the ground
up and features a cutting-edge network, data centre,
infrastructure, one of the broadest application layers and
industry-leading SLAs with fully managed services when
required. Only superior technology is employed, which is fully
compliant with current legislation and ensures users access to
the most up-to-date applications. Businesses can procure IT
services without investing in expensive assets and resources
and enjoy the luxury of paying only for what they use.
Vox Telecom’s state-of-the-art cloud services offer a flexible,
cost-effective alternative for delivering IT services in a way
that complements existing systems and processes.
We do this by offering
innovative, reliable products
that are competitively
priced and are supported by
outstanding customer service.
| Vox Telecom - Product Overview
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12. Page 8
complete
redundancy
international
> Full suite of access & internet
connectivity services
> Carrier-grade network with more than
13 Points of Presence (PoPs) spread
throughout the country and 2 in London
> Complete international redundancy
> Consumer and enterprise products that
offer high-quality, reliable connectivity
> Connectivity solutions for every
environment, anywhere in South Africa
> Managed services element provides
complete peace of mind
access &
connectivity
Introduction
Vox Telecom offers a full suite of access and internet
connectivity services, including DSL, Diginet, fibre, wireless
and satellite. Vox Telecom also provides a variety of ways
to customise internet access solutions to suit location
and business requirements. Our high- tech data centres
offer both virtualisation and full secure server hosting in
completely redundant environments. Local peering with
all major players, comprehensive SLAs and international
redundancy mean Vox Telecom’s bandwidth, APN and VPN
services are unrivalled.
| Vox Telecom - Access & Connectivity
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13. Page 9
DSL
• A range of ADSL solutions to fit both business and
consumer requirements.
• High-speed, quality network that offers cost-effective
connectivity and completely unshaped solutions for
business.
• Available country wide, with round-the-clock support
and an easy-to-use customer zone.
• Hardware and static IP addresses with Business
ADSL solution.
• Capped and uncapped options available, with line speeds
varying from 1Mbps to 40Mbps.
Fibre
• Multi-point, high-speed connectivity between sites in
order to improve speed and security, add redundancy and
lower costs.
• Fast, secure and redundant first-world fibre access, and
offers scalable bandwidth that grows with your business.
• Perfectly suited to convergence and offers a QoS-
enabled service with 24/7/365 support.
• Simple to integrate into your existing LAN.
Wireless
• A quickly deployable corporate wireless service that
is offered on both licensed and open spectrums.
• Dedicated, symmetric last-mile wireless access that
is perfect as either a primary or redundant link.
• Short lead times, reliability and guaranteed SLAs
make wireless a viable alternative to fixed-line services
such as Diginet and fibre.
• Scalability and flexibility mean a quick upgrade path,
and reliability is guaranteed through a 99.5% access
link uptime SLA.
Satellite
• A quick-to-install broadband satellite service that
delivers reliable, high-speed internet connectivity to
users in areas with limited or no internet access, at costs
comparable to current terrestrial services.
• With services on both Ka- and Ku-band, availability is
guaranteed throughout southern Africa.
• Fast, reliable and wide-reaching internet access that
is available in both capped and uncapped plans.
• Suitable for both businesses (primarily as a failover link)
and home users, satellite eliminates fixed-line
unavailability risks, as well as cable theft or poor signal
strength concerns.
Cost-effective
connectivity on a
high-speed, quality
network
DSL
Fast, secure &
redundant first-world
fibre access
Fibre
Symmetric, last-mile
wireless access that’s
quick to deploy
Wireless
Quick-to-install
broadband satellite
that’s available
anywhere
Satellite
Secure virtual private
network that can
be accessed from
anywhere
MPLS
World-class network
that offers a high-
quality connectivity
experience
Bandwidth
Portfolio
Vox Telecom - Access & Connectivity |
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14. Page 10
• With installers on standby around the country, satellite is
a cost-effective broadband solution that brings high-
speed internet to all rural or under-serviced areas.
Mobile Data & APN
• Mobile data access solutions for enterprise and
corporate customers that offers secure connectivity
to both the internet and existing MPLS services from
anywhere.
• Reduced employee data costs with centralised control
(and data budget notifications).
• Cost effective usage of bandwidth by allowing all users
to utilise the same, cost-effective bandwidth bundle.
MPLS
• Create a fully managed, secure virtual private network
that can be accessed from anywhere.
• With seamless network interaction to your existing
intranets (from any location), this VPN solution is
designed to provide secure, reliable transport of critical
applications across a unified platform.
• Infrastructure is based on MPLS (Multiprotocol Label
Switching) and offers both QoS and CoS traffic
engineering options.
Bandwidth
• With more than 13 Points of Presence (PoPs) spread
throughout the country (and 2 in London), as well as
complete redundancy on the East and West coasts,
Vox Telecom’s world-class network offers customers an
unparalleled connectivity experience.
• With plans designed for both consumers and enterprises,
all focus remains on quality, affordability and reliability.
high quality,
reliable
connectivity
| Vox Telecom - Access & Connectivity
carrier-grade
network
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16. Page 12
> Sophisticated IP voice services that deliver
high quality voice and save money
> Complete corporate voice solutions that
offer an infrastructure alternative
> Fully managed, on-site PBX that allows
easy migration to IP telephony
> Full feature, on-site IP PBX with no dependency
on expensive proprietary solutions
> Cloud-based IP PBX with DSL last
mile connectivity
> Fully managed and hosted IP contact
centre solution
voice solutions
Vox Telecom offers high-quality, sophisticated IP voice
services, as well as state-of-the-art installed or hosted PBX
systems, messaging services and telephony management
services. Our IP voice services offer customised, powerful
new ways to communicate, while helping decrease total
cost of ownership. Vox Telecom’s voice solutions provide
management simplification, industry-leading SLAs
with comprehensive reporting, and full integration into
smartphones and PCs. Our range includes PBX, IP Centrex
and managed voice solutions.
Introduction
| Vox Telecom - Voice Solutions
fully managed
on-site PBX
complete
voice solutions
corporate
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17. Page 13
On-site PBX
• On-site PBX solution that enables customers to migrate
to an IP telephony environment through a phased
roadmap approach.
• Transition into a full-fledged IPT environment at
a low cost.
• Various purchase options to suit any financial
management style.
• Equipped with both TDM and IP functionality.
• Supports multiple technologies (TDM, IP, DECT
and WLAN).
• Partnerships in place with market-leading, trusted brands.
• Unified communications and collaboration technology.
• Scalable and affordable.
IP Telephony
• Fully managed, open-sourced hosted IP telephony
solution utilising DSL last-mile access.
• Superb quality telephony at a fraction of the price of
traditional PBX solution.
• Port number/s to the Vox Telecom network.
• Feature-rich and fully customisable hosted PBX
solution that will ensure lower capital investment
and telephony costs.
• Best of breed technology.
• All telephony solutions can be paired with Verto Connect,
Vox Telecom’s hosted contact centre offering.
Fixed & Mobile GSM
• Advanced least cost routing technology using GSM
SIM termination.
• Fully managed service that drastically reduces your
telephony bill.
• Reduced rates on cellular, local, and national calls.
• No minimum billing applied.
• No SIM-related subscription charges or “bundled minutes”
requiring utilisation management.
• Industry-leading Service Level Agreement (SLA).
• No PBX-related charges.
• Configuration checks, routing programming and all
maintenance included.
Cloud-based IP PBX
solutions for any size
of business
Host Go
PBX
Fully managed
on-site PBX systems
that enable an
IP telephony
integration path
On-Site
PBX
Hosted IP telephony
& contact centre
platforms
IP Telephony
Fully managed
Least Cost Routing
for cellular, local
& national calls
Fixed &
Mobile GSM
Portfolio
Vox Telecom - Voice Solutions |
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20. Page 16
Vox Telecom’s comprehensive range of outsourced
infrastructure services offer a highly customised, reliable
IT infrastructure and complete management of your IT
environment designed to meet the dynamic needs of today’s
businesses. Infrastructure solutions are crafted to achieve
the most appropriate and redundant system for every
customer, with every solution offering a complete
managed service. These services include hosting,
virtualisation, application delivery, storage, back-up
services and IT management.
infrastructure
services
> Reduction in infrastructure, hardware,
bandwidth, licencing & support costs
due to true cloud migration options
> Fully redundant, enterprise-class
infrastructure at a fraction of the cost
Deliver applications to virtually any device
or smartphone
> Complete outsourcing of IT environment
> Access to technology experts, avoiding
the resources, hassle & expense required
for on-going systems management
> Fully managed online backup solution
for critical data
Introduction
| Vox Telecom - Infrastructure Services
access to
experts
technology
fully managed
online backup
solution
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21. Page 17
Server, Desktop & LAN support
• Gain complete peace of mind by outsourcing your
IT maintenance and monitoring.
• More than a decade of experience in IT support.
• One-stop shop for technical support, infrastructure
supply and hardware rentals.
• A team of certified engineers (including Microsoft,
Cisco and Fortigate certification).
• Proactive remote monitoring and daily health checks.
• Offsite backup storage, ensuring business continuity,
compliance and risk mitigation.
• Fix your monthly IT support spend.
• Securing your information, managing personal devices,
firewalls and policy compliance.
• Optimisation and integration of all communications -
get advice on everything from mail environments to
smart devices.
• Manage and optimise all Microsoft software licencing.
• Immediate support wherever you are via industry-
leading, secure remote management platform.
• Solutions are tailored around your existing
IT skills capability.
Hosting
• CCTV surveillance
• Automated HVAC (heating, ventilation, and
air conditioning) systems
• 24/7/365 monitoring and support
• Early smoke detection system
• State-of-the-art fire suppression
• Network diversity and performance
• Flood detection
• Redundant power and UPS
• Flexible alert policies
• IP-enabled data logging
• Proximity card access
• Forced entry alarm
• Access monitoring
• Remote device management
• Remote administration
• Door sensors
• User access scheduling
• Event logging
Portfolio
World-class hosting
solutions offering
comprehensive
security
Hosting
Enterprise-grade
hosting functionality
at a fraction of
the cost
Virtualisation
Deliver any
application to
virtually any device
Application
Delivery
Store and save all
data and access
historical data
forever
Backup &
Storage
Access historical
data forever
Archiving
Fully managed
IT, hardware,
licensing & power
management
Server,
Desktop &
LAN support
Vox Telecom - Infrastructure Services |
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22. Page 18
Virtualisation
• Solutions built on the sophisticated VMware VSphere
5 hypervisor
• Stable, secure, high availability Virtual Machines (VMs)
• Easily configurable and allow granular customisation of
VMs at any time
• Hosted on world-class Cisco UCS Blades and EMC
enterprise SANs
• Plugged directly into Vox Telecom’s first-tier
core network
• Avoid capital expenditures incurred with new servers
and storage area
• Seamless delivery of service with instant access to
scalable memory, processing and storage
• Ideal for mission critical set of applications or delivering
a simple website
• Cost effective solutions to meet any business’s needs
Archiving
• Prevent data loss from natural and man-made disaster
• More cost effective than using the traditional method of
simply adding more storage (disks) and servers
• Comply with relevant legislation and compliance issues
• Retrieve historic information 24/7/365
• Continuous availability of archived data for reporting
and compliance audits
• Dramatically reduce managed storage costs related
to both new equipment investments and inactive data or
retired applications
Backup & Storage
• Fully managed online backup solutions for critical data
• Award winning control panel
• LAN discovery - full on-site data audit included
• Guaranteed SLA of 99.5% uptime
• Storage for all types of data
• Dual data centres
• Continuous data protection (CDP)
Storage
• Comprehensive file management via central storage of
all vital data
• Delivers secure remote access to important files and
programmes
• Manage bandwidth via real-time usage reports
• Secure and controlled access to critical and private files
on a per-user basis
• Enhanced failover and disaster recovery
• Designed to scale with any business
• 24/7/365 monitoring and software maintenance
Application Delivery
• Delivery mechanism that delivers any application to
any device (iPad, Android, Mac, and Linux)
• Seamless, no additional development required
• Use less bandwidth than Citrix or Terminal Services
• Deliver MS Office alongside, including Hosted Exchange,
providing a Virtual Desktop at a fraction of the cost
• Users have instant access to their business applications
as long as the device has a screen and an internet
connection
• Security is enhanced as there is no data to be intercepted
on the customer’s network
| Vox Telecom - Infrastructure Services
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24. Page 20
For businesses, a security breach usually entails financial
penalties, loss of reputation and business, and potential
legal action. As the threat of security breaches grow
exponentially, security is a vital element of every business
strategy. However, it remains one of the most challenging
organisational disciplines to understand, implement and
maintain. Vox Telecom’s security solutions assist with
simplifying this complex world, while managing threats,
reducing risk and meeting compliance standards. Our
security solutions cover all requirements, including desktop
and network security, access control, information and event
management and risk and compliance assessments.
> Holistic solutions portfolio that provides
complete network protection
> Enables compliance with information
protection legislation
> Device & user control at any level
> Contain & identify security breaches
before they happen
> Automate threat management
& remediation
security solutions
device and
user control
Introduction
at any level
| Vox Telecom - Security Solutions
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25. Page 21
Endpoint Security
• Endpoint security is about protecting the devices
that access the network at the last point, i.e.
smartphones, tablets and PCs.
• These points are typically the most vulnerable to viruses
and hackers because they are more often than not the
least guarded areas of the network.
• Secure any device against viruses and malware, on a
per device or per user model.
Network Security
• A comprehensive unified threat management system
that ensures your network is protected.
• Increased protection and productivity that connects
offices and remote workers with ease.
• Supports rapid network growth, as well as controlling
and reporting on employees’ internet usage.
• Faster up-times, reduced latency, simplified
configuration options and 24/7/365 telephonic support.
Authentication
• An information and event management system enables
a single view of multiple-location data in order to spot
trends and identify patterns that are out of the ordinary.
• The main purpose of this system is to reduce potential
risks and security threats before they occur.
• Multiple collection agents are deployed to gather
security-related events from end-user devices,
servers, network equipment (such as firewalls and
intrusion-prevention systems) and forwarded to a
centralised management console that constantly
performs inspections and flags anomalies.
Risk & Compliance Assessment
• Risk and compliance software, analysed by an
experienced team of engineers, assist with identifying
governance and compliance requirements, deliver real-
time insight into vulnerabilities and policies, and
automate threat management and remediation.
• With a single console that shows network and endpoint
activity, it’s easy to pinpoint gaps in security compliance
and identify vulnerabilities so that businesses can
protect their most critical assets by focusing security
investments where they matter most.
Secure any device
against viruses &
malware
Endpoint
Security
Unified threat
management to
protect your network
Network
Security
Reduce potential risks
& security threats
before they occur
Authentication
Identify &
implement
governance
& compliance
requirements
Risk &
Compliance
Assessment
Portfolio
holistic
portfolio
solutions
Vox Telecom - Security Solutions |
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28. Page 24
> On-site and hosted messaging &
collaboration services
> Full suite of solutions to meet all business
& consumer requirements
> Best-of-breed technology offerings
> Flexible business models
> Fully-managed education solutions
messaging &
collaboration
Today, all businesses seek to harness the collective power
of individuals. Collaboration brings together individuals
who have varying knowledge, experience and skills to
work toward a common goal. Vox Telecom’s messaging and
collaboration solutions empower businesses to increase
productivity whilst reducing travel costs, improving and
personalising communication, and improving decision
making. Our range includes email, fax, voice conferencing,
SMS, video conferencing and collaboration tools.
Introduction
fully managed
education solutions
full suite of solutions to
meet all your requirements
| Vox Telecom - Messaging & Collaboration
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29. Page 25
Fax
• Fax still remains the most effective option for delivering
critical documents such as purchase orders, invoices,
statements and application forms.
• Fax is a secure point-to-point solution that is ubiquitous,
traceable (audit trail) and cost effective.
• The Vox Telecom fax portfolio is built on the RightFax
platform, the world’s leading enterprise fax and document
distribution solution.
• RightFax enables a full suite of fax solutions, from full
on-premise servers to cloud-based consumer and
enterprise services
Email
• Hosted Exchange from Vox Telecom is a world-class
hosted email messaging and collaboration service that
offers a secure, efficient way to communicate.
• Share contacts, calendars, task lists and public folders,
and archive all mail, for half the price of an onsite server.
• Access enterprise-grade email functionality at affordable
prices, with no capital outlay.
• Hosted in the cloud, multiple data centres ensures your
mail is always backed up and running.
• Web and mobile access to email, and advanced anti-spam
functionality.
SMS
• Customised SMS solutions designed for consumer
or enterprise requirements offer a powerful web-based
interface with real-time campaign and message status
delivery reports.
• Gain access to dedicated SMS short codes with keyword
routing to specific email destinations.
• Both on-site and off-site solution offerings, with the
ability to send and receive thousands of SMSs per hour
via a bulk SMS web-services API.
Collaboration & Learning
• Digital collaboration is becoming increasingly important
in today’s high-paced work environment.
• Digital whiteboards offer powerful collaboration tools via
interactive surfaces that take teamwork to the next level.
• Work “live” on the same document or presentation from
anywhere in the world.
• Share presentations and documents effortlessly with an
easy-to-use, one-click interface.
• No note taking is necessary as documents and notes can
be immediately emailed to all participants.
• Vox Telecom’s collaboration tools integrate with
Microsoft Lync, Office and existing video conferencing
systems.
High-definition
video conferencing,
with recording
& streaming
functionality
Visual
Communications
Customised SMS
solutions designed
for consumer or
enterprise needs
SMS
Interactive
whiteboards
that offer live
collaboration &
document sharing
Collaboration
& Learning
World-class hosted
email messaging
& collaboration
solution
Email
From on-premise
to cloud-based
consumer &
enterprise fax
services
Fax
Portfolio
Vox Telecom - Messaging & Collaboration |
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Visual Communications
• Multi-purpose boardrooms and environments
that integrate all audio visual technologies into
a single environment.
• Mobile video conferencing app that lets you connect
wherever you are.
• Cloud-based hosted bridge that offers multi-point
conferencing without investing in expensive
infrastructure.
• All-in-one video conferencing bundles that cut out
exorbitant travel costs.
• Hosted recording and streaming that enables you to
broadcast your live and on-demand HD videos to anyone
in the world – at the click of a button.
• Gain complete peace of mind with the visual
communications managed services portfolio.
• Free instant teleconferencing service.
• Dedicated solution architect assigned to each project.
• Comprehensive consultation process to ensure
optimal solution.
flexible
models
business
best-of-breed
technology
| Vox Telecom - Messaging & Collaboration
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32. Page 28
mobility solutions
> Control and manage mobile devices
within the corporate network
> Secure data & comfortably
integrate devices
> A multi-platform approach that works
on every popular operating system
> Essential in adopting a Bring Your Own
Device (BYOD) policy
> Complete management of mobile devices,
applications, content & costs
> Securely push security policies &
applications to all devices
> Allocate and manage voice & data
budgets by user and/or mobile device
Bring Your Own Device (BYOD) popularity is forcing IT
departments to assess the security, integration and cost
headaches introduced by the proliferation of smartphones,
tablets and other mobile devices in the workplace. Vox
Telecom’s Enterprise Mobility solutions are designed to
assist businesses with seamless and secure integration
of mobile devices into corporate networks, and to manage
costs, maximise value and take full advantage of the
productivity opportunities that mobile devices bring to
organisations. Our mobility solutions include corporate APN,
Wi-Fi, Mobile Data services and cater for the management
of mobile devices, mobile content, mobile expense and
mobile applications.
Introduction
complete management
of mobile devices
| Vox Telecom - Mobility Solutions
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33. Page 29
Wi-Fi
• Fully managed Wi-Fi suite for businesses (with
comprehensive SLAs), with secure network access
infrastructure that supports BYOD.
• Network security is vital as Wi-Fi becomes
increasingly prominent.
• Simple, rapid deployment with centralised control
and auto-provisioning of multiple devices.
• Easily manage an extensive number of concurrent
connections and access real-time monitoring and
device management.
• Comprehensive frequency planning based on building
structures is offered by an experienced technical team.
Mobile Data & APN
• Mobile data access solutions for enterprise and
corporate customers that offers secure connectivity
to both the internet and existing MPLS services from
anywhere.
• Reduced employee data costs with centralised control
(and data budget notifications).
• Cost effective usage of bandwidth by allowing all users
to utilise the same, cost-effective bandwidth bundle.
Mobile Device Management (MDM)
• Secure and manage mobile devices across multiple
Operating systems e.g. iOS, Android, Windows and
Blackberry.
• Integrates into existing email and authentication
environments such as Microsoft Exchange, ActiveSync,
Active Directory and Lotus Notes.
Mobile Expense Management (MEM)
• Manage and monitor usage by user and/or devices.
• Reduce cost of mobile data by implementing a
corporate APN, Cloudware or user budgets.
• Whilst mobility has potential to improve revenue and
productivity, an unmanaged mobility rollout can result
in increasing cost.
• Effectively allocate and manage mobile voice,
and data costs.
Reduce costs by
managing &
monitoring usage by
user and/or device
Mobile
Expense
Management
Mobile-enable
business applications
& content,
& configure
app-level policies
Content &
Application
Management
Secure and manage
mobile devices across
multiple operating
systems
Mobile
Device
Management
Secure, mobile
connectivity from
anywhere
Mobile
Data &
APN
Fully managed Wi-Fi
solution that offers
network security &
monitoring
Wi-Fi
Portfolio
Vox Telecom - Mobility Solutions |
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Mobile Application Management (MAM)
• Mobile-enable business applications and configure
app-level policies via enablement and control.
• Enablement creates true mobility of any application,
and enables the delivery of legacy applications to
virtually any device seamlessly and instantly.
• Control offers a consolidated application storefront
which provides both the tightest security and best
end-user experience for the distribution and delivery
and management of mobile applications company-wide.
• Protects documents and email from unauthorised
access and distribution.
• Documents are encrypted and may only be opened
within the container.
• Content may be wiped should the device be lost,
stolen or compromised.
• Utilise Cloudware, to access content without storing
a local copy on the device.
allocate and manage
voice and data budgets
by user and/or device
| Vox Telecom - Mobility Solutions
multi-platform
approach
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Consulting & Software Integration focuses on delivering
professional ERP, CRM, IT consulting services and Business
Intelligence offerings based on the business and productivity
software from Microsoft, including Microsoft Dynamics GP,
Microsoft Dynamics CRM, SQL Server, SharePoint, Office
365 and Microsoft Lync. Vox Telecom’s Project Methodology
is based on Microsoft “Sure Step”, and with the longest
standing Dynamics GP partnership in South Africa together
with an expert understanding of software solutions and
business requirements, project success is ensured with
quantifiable deliverables, whilst setting and maintaining
expectations and achievable delivery timeframes. Vox
Telecom’s team of dedicated and professional consultants
bring over 100 years of combined experience in ERP,
CRM and IT consulting, guiding your business through the
ever changing and complex IT environment. The managed
service offering includes accounting, payroll and statutory
compliance services for companies or smaller organisations.
consulting & software
integration
Introduction
> Comprehensive software & consulting
solutions to guide you through a rapidly
changing IT environment
> More than 100 years of combined
experience in ERP and CRM consulting
> Gain access to the full Microsoft
productivity suite
> Outsourced accounting &
payroll services
> Microsoft Silver Certified CRM &
ERP partner
> One of the first Microsoft Dynamics GP
(formerly Great Plains) partners in
South Africa
> Reduce infrastructure, software &
licencing costs by moving to the cloud
| Vox Telecom - Consulting & Software Integration
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37. Page 33
Portfolio
SharePoint and
Yammer –
The new way to
work together
Collaboration
Consulting and
outsourced
accounting &
payroll services
Consulting
Services
Microsoft
Dynamics GP –
Beyond basic
financials &
operations
ERP
Microsoft Dynamics
CRM – Full customer
relationship
management
CRM
Microsoft Office
2013 & Office
365 – Full suite of
productivity tools
Licensing
Licensing
Microsoft Office 2013 & Office 365 –
The business productivity tool of choice
Which productivity suite is best for enterprise use?
Microsoft Office 2013 still has the edge. Now with the
flexibility of Office 2013 in the Cloud (Office 365) and OneDrive
you can extend the use of Office in your company because users
already know how to use it. When used with Dynamics CRM,
SharePoint, SQL Server and Dynamics GP, Office 2013 or Office
365 has no challenges.
CRM
Customer relationship management can help reduce costs and
increase profitability by organising and automating business
processes that nurture customer satisfaction and loyalty in the
sales, marketing, and customer service fields. CRM solutions
can deliver return on investment through marketing automation,
customer service, and sales force automation. Microsoft
Dynamics CRM helps you turn every customer into a happy
and loyal customer. Extract full value by linking the customer
relationship management system to Microsoft Dynamics GP
system and gain access to a complete financial customer view.
ERP
Microsoft Dynamics GP –
Beyond basic financials & operations
Supported by years of innovation and with more than 41,000
customers, Microsoft Dynamics GP extends the reach of
insight, productivity, and collaboration across your entire
business. From basic reporting to sophisticated analyses,
Microsoft Dynamics GP gives people across your organisation
fast, relevant access to information using familiar Microsoft
tools. Rapid, flexible deployment options, a familiar user
experience designed to maximise personal productivity, and the
ability to quickly bring together people and systems, which help
you run your business efficiently and drive business success.
gain access to
productivity suite
the full Microsoft
Vox Telecom - Consulting & Software Integration |
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Collaboration
SharePoint and Yammer – The new way to work together
SharePoint introduces new ways to share your work and work
with others, organise your projects and teams and discover
people and information. Publish content to SharePoint from any
Office application and share with people inside and outside your
organization in a few simple clicks.
Use the power of Yammer (the enterprise social network) with
SharePoint and CRM to keep all your staff colleagues, suppliers
and customers in the loop.
Consulting Services
ERP and CRM Consulting
Experienced and qualified consultants and staff strategically
connect your business and technology resources. As a Silver
Certified Microsoft Dynamics ERP and CRM Partner with
over 17 years of experience, VoxTelecom is an expert in the
implementation of the Award Winning Dynamics Enterprise
Resource Planning (ERP) application GP and the market leading
Dynamics Customer Relationship Management Application
(CRM) from Microsoft. VoxTelecom extends
the reach of ERP and CRM by leveraging the technology
stack from Microsoft including:
• Office 2013 and Office 365
• SharePoint Server 2013
• SQL Server 2012
• Reporting services
• Analysis server
• Lync (Unified Communications)
comprehensive
solutions
software &
consulting
outsourced
payroll services
accounting &
| Vox Telecom - Consulting & Software Integration
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Vox Telecom’s management and monitoring solutions
ensure peace of mind when it comes to business risk
mitigation. Comprehensive solutions monitor everything
in a business from hardware and application performance,
to capacity utilisation, expense and fraud monitoring to
actual monitoring of premises. Vox Telecom’s range caters
for all telephony management and reporting, network and
application monitoring and CCTV monitoring.
management
& monitoring
> Monitor & control telephony usage
and expenses
> Manage & verify carrier & vendor
performance, optimising return on
communications investment
> Measure end-to-end performance of
business-critical applications in real-time
> Ensure network performance without
expensive hardware & maintenance costs
> Remotely control access gates, server
rooms & building lighting
> Keep armed response contractors honest by
monitoring service levels & response times
Introduction
Remotely control access
gates, server rooms &
building lighting
| Vox Telecom - Management & Monitoring
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Web-based
management of
business telephony
Telephony
Management
& Reporting
Performance
measurement of
business-critical
applications
Remote monitoring
service using an
existing data link
Network &
Application
Monitoring
CCTV
Monitoring
Telephony Management & Reporting
• Enjoy a holistic view of communication patterns and
expense via a powerful web-based Communications
Expense Management System (CEMS).
• Provides a balance between ability and usability enabling
organisations to make informed business decisions in order
to manage and control communication expenses.
• Accurately allocate fixed-line costs to branches,
departments and individuals, and report on all facets of
communication traffic through the ability to monitor voice
(fixed and mobile), data (fixed and mobile), fax and SMS.
Network & Application Monitoring
• Deliver unprecedented network performance insight
from a simple-to-use interface and gain the ability to
continuously monitor end-to-end network performance in
real time.
• Plug-and-play installation – at any point in a network
(no servers required) – and easily measure asymmetric
performance in both directions of the network path.
• Assess network readiness for new applications, services
and infrastructure, and quickly and precisely troubleshoot
network issues with actionable diagnostics.
• ReportonhistoricalnetworkperformanceandSLAcompliance.
CCTV Monitoring
• Leverage maximum ROI from existingVoxTelecom
connectivity costs and keep armed response contractors
honest by monitoring service levels and response times.
• Eliminate guarding-related problems, such as the high
cost and intimidation of personnel, collusion by guards and
ineffective patrolling.
• IP interaction with the site effectively warns off intruders
before break in and damage to property and the ability
to remotely control of access gates, server rooms, building,
lighting, etc. takes security to the next level.
Ensure
network
performance
without expensive
hardware and
maintenance costs
Portfolio
Vox Telecom - Management & Monitoring |
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44. Tel: +27 (0)87 805 0000
Fax: +27 (0)87 807 4791
info@voxtelecom.co.za
www.voxtelecom.co.za
Rwenzori Building, Rutherford Estate
1 Scott Street, Waverley, 2090
PO Box 369, Rivonia, 2128
South Africa
For more information on complementary or
alternative products visit us at voxtelecom.co.za
7419_VOX_Corporate_Catalogue_FA.indd 40 2014/11/25 10:29
