Active listening is a structured form of listening that focuses attention on the speaker. It requires reflecting back what was said to confirm understanding between both parties. There are several methods to active listening including preparing mentally to focus without distraction, paying attention through eye contact and body language, showing engagement through nods and verbal acknowledgments, providing feedback by paraphrasing and asking clarifying questions, deferring judgment to avoid interrupting, and responding appropriately by treating the speaker with respect. Benefits of active listening include showing respect, allowing for disclosure and correction, staying focused on the discussion, resolving conflicts, permitting speakers to share feelings, and providing additional retained information.

1. MANAGERIAL
COMMUNICATION

2. How to become an Active Listener?
A Project Report On -----
Benefits Of Active Listening
And

3. LISTENING
• Listening is the ability to accurately receive and
interpret messages in the communication process.
• Listening is key to all effective communication, without
the ability to listen effectively messages are easily
misunderstood – communication breaks down and the
sender of the message can easily become frustrated or
irritated.
• The most basic and powerful way to connect to
another person is to listen. Just listen. Perhaps the
most important thing we ever give each other is our
attention.

4. GOOD LISTENER

5. What Is ACTIVE LISTENING ?

6. ACTIVE LISTENING
• Active listening is a way of listening and responding to another
person that improves mutual understanding.
• Active listening is a structured form of listening and responding
that focuses the attention on the speaker.
• It requires the listener to feed back what they hear to the
speaker, by way of re-stating or paraphrasing what they have
heard in their own words, to confirm what they have heard and
moreover, to confirm the understanding of both parties

8. METHODS OF ACTIVE LISTENING

9. Prepare mentally
• Tell yourself that you are going to pay attention, and
then make the conscious effort to focus solely on
the speaker and block out any background noise or
other distractions.

10. • This requires that you clear your mind and dedicate your
focus to taking in as much as you can of what is being said to
you.
• Get rid of any distractions that may stand in your way of
paying full attention. This means closing off any other
conversations you are having and stopping any activities you
are doing.
• Clear your mind of any preconceived ideas or emotions
pertaining to what you think the speaker might say. It is
important to approach active listening with an open mind,
and to wait to form opinions until you have heard what the
speaker has to say.

11. Pay Attention
• Look at the speaker directly.
• Put aside distracting thoughts.
• Don't mentally prepare a rebuttal!
• Give the speaker your undivided attention, and
acknowledge the message. Recognize that non-verbal
communication also "speaks" loudly.
• "Listen" to the speaker's body language.

12. Show That You're Listening
• Nod occasionally.
• Smile and use other facial expressions.
• Note your posture and make sure it is open and inviting.
• Encourage the speaker to continue with small verbal
comments like yes, and uh huh.
• Use your own body language and gestures to convey your
attention.

13. • Our personal filters, assumptions, judgments, and
beliefs can distort what we hear. As a listener, your
role is to understand what is being said. This may
require you to reflect what is being said and ask
questions.
• Reflect what has been said by paraphrasing. "What
I'm hearing is," and "Sounds like you are saying,"
are great ways to reflect back.
Provide Feedback

14. • Ask questions to clarify certain points. "What do
you mean when you say." "Is this what you mean?"
• Summarize the speaker's comments periodically.

15. Defer Judgment
• Interrupting is a waste of time. It frustrates the
speaker and limits full understanding of the
message.
• Allow the speaker to finish each point before asking
questions.
• Don't interrupt with counter arguments.

16. Respond Appropriately
• Active listening is a model for respect and
understanding. You are gaining information and
perspective. You add nothing by attacking the
speaker or otherwise putting him or her down.

17. • Be candid, open, and honest in your response.
• Assert your opinions respectfully.
• Treat the other person in a way that you think
he or she would want to be treated.

18. BENEFITS OF ACTIVE LISTENING

19. BENEFITS OF ACTIVE LISTENING
• Active listening will show great respect to the
speaker.
• Active listening, make possible further disclosure.
Disclosure is significant for efficient legal
representations.
• Active listening will allow the speaker to correct if
you have not stated nor express the statement well.
So, in that manner you will be guided.
• Active listening facilitates the listener to stay
focused on the discussion, and to retain information
what the person hears.

20. • Active listening resolves conflict. It is difficult to keep
hitting when the other party does not hit back.
• Active listening permits the speaker to utter feelings.
• Active listening will provide you additional information.
Because of the fact that you comprehend what the
speaker says, the information will retain to your brain
and use it for future purposes.

21. CASE STUDY SUMMARY
Lyman Steil & Listening
Layman Steil
• founder of International Listening Association(ILA)
• author of several books on listening & trained thousands of managers
Sperry Corp. was trying to incorporate the theme of listening into its
advertising compaign and was hoping that Steil could provide some insight on
the subject.
Instead, Steil suggested that, if listening was a corporate quality they wanted to
convey to the public, the company staffers should first learn about listening
themselves.
Over the next 5 yrs, He helped train thousands of managers at the company,
who then trained their employees.
Due to those principles & skills of listening that learnt by 44,000 Sperry worker,
one of the big reasons that they got such a business success.

22. Listening
Fundamentals of listening concepts
Learning skills works in the following 4 areas:
a) Sensing-hearing words
b) Interpretation-understanding
c) Evaluation/Judging-accept/reject the words
d) Responding-final action results from conversation
According to Steil, we listen most carelessly to the
people who are important in our priorities list.

23. • Making these understanding is the first step to become a
good listener
• Listening breaks down due to lack of attention-most people
do not realize that there is a process to listening.
• To answer/speak when your turn comes, for that you want or
need to get some information, for that to listen
• Listeners must be able to filter those emotions and
understand how they impact their ability to listen. Distraction
includes noise in the room, people walking in and out of the
office, person’s own physical or emotional discomfort
unrelated to the conversation.
• He said- good listeners identify and deal with DISTRACTIONS
as best they can,’
• Good listeners will take the time to ask or clarify the unclear
point or topic