AppSphere 15 - Revolutionizing Troubleshooting in the Automotive Industry

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AutoTrader has many tools to help solve problems, but they didn’t quite have them all. Their tool-belt was exceptionally stocked, but they were just missing that one key tool to help them really excel at rooting out their issues: AppDynamics helped fill that gap. Many of AutoTrader’s systems were already being supported by competing products, but after giving the product a few weeks to prove itself, it became very clear that AppDynamics was able to provide new insight into systems that were missed by other tools. The product has helped AutoTrader in many ways including reducing time-to-resolution for outages, rooting out inefficient code, and optimizing their services. These optimizations have led to a better customer experience, easier troubleshooting for support, and increased stability across all their platforms. This deck was originally presented at AppsSphere 2015.

Revolutionizing Troubleshooting in the
Automotive Industry
Morgan White Sr. Application Engineer, Team Lead

About Me
Copyright © 2015 AppDynamics. All rights reserved. 3
• Name: Morgan White
• Who: Sr. Application Engineer, Team Lead
• Things I Do:
– Support Dev
– Break Production
– Support Dev Breaking Production

Who Do You Work For?!???
Copyright © 2015 AppDynamics. All rights reserved. 4

Who’s That?
• Cox Automotive
– Autotrader
• Automotive Industry Leader
– Industry Leading Advertiser for Dealers and Private Sellers
– “The” Place to Go to Find the Car to Buy
• Competition: Cars.com, Edmunds, Ebay
• Our Audience: People who want to buy and sell vehicles!
Copyright © 2015 AppDynamics. All rights reserved. 5

Agenda
• Why was Autotrader in the market?
• What problems were we solving?
• Why AppDynamics?
• Technical Details and Implementation
• Key Features and Takeaways
• Questions?
Copyright © 2015 AppDynamics. All rights reserved. 7

Blind Leading the Blind
• No good way to track data across platforms
• Existing tools had drawbacks
• Monitoring was insufficient
Copyright © 2015 AppDynamics. All rights reserved. 8

How Did We Get Here? How Do We Get Better?
• Problems:
– Slow Code
– Susceptible to 3rd
Party Issues
– Inadequate Monitoring
– Degraded Performance Testing
– Communications Issues Across Groups
• Resolution:
– A Unified Monitoring Tool - AppDynamics
Copyright © 2015 AppDynamics. All rights reserved. 9

Why AppDynamics?
• Looked at several options
• AppDynamics satisfied these requirements
– Good User Experience
– Ability to watch all our systems interacting
– Ability to trace performance issues and deep dive
– Beef up monitoring and proactivity
Copyright © 2015 AppDynamics. All rights reserved. 10

What’s This Tool Do Anyway?
Copyright © 2015 AppDynamics. All rights reserved. 12
• AppDynamics:
– Code Optimization
– Dashboarding
– Proactive Monitoring
– Alerts!
– Emergency Remediation
– Deployment Vetting and Validation
– Automation and Performance Testing
– Protection from 3rd
Parties
– Mobile App Optimization
– Mobile Site Performance

Digging Out Nasty Code
Copyright © 2015 AppDynamics. All rights reserved. 14

Digging Out Nasty Code (Continued)
Copyright © 2015 AppDynamics. All rights reserved. 15

Much better…
Copyright © 2015 AppDynamics. All rights reserved. 16

What’s Taking So Long??
Copyright © 2015 AppDynamics. All rights reserved. 17

Well, Color Me Impressed
Copyright © 2015 AppDynamics. All rights reserved. 19
• Custom Dashboard Capabilities
– Custom Colors
– Various Graph Types
– Ridiculous Amounts of Metrics
– Flexibility in Size and Shape
– You Get the Idea…

The Front Lines
Copyright © 2015 AppDynamics. All rights reserved. 20

The Executive’s Dashboards
Copyright © 2015 AppDynamics. All rights reserved. 21

Traffic Lights
Copyright © 2015 AppDynamics. All rights reserved. 22

PROACTIVE MONITORING
Stay Ahead of the Game

Uh Something Doesn’t Look Right…
Copyright © 2015 AppDynamics. All rights reserved. 24

Deployments! Deployments Everywhere!
Copyright © 2015 AppDynamics. All rights reserved. 25

What Are All These Emails I Keep Getting??
Copyright © 2015 AppDynamics. All rights reserved. 27

Red Alert! Red Alert!
Copyright © 2015 AppDynamics. All rights reserved. 28

Don’t Drop the Ball!
Copyright © 2015 AppDynamics. All rights reserved. 29

AppD’s Got This
Copyright © 2015 AppDynamics. All rights reserved. 31

AUTOMATION AND PERFORMANCE
TESTING
Go Speed Racer!

Work Smart, Not Hard
Copyright © 2015 AppDynamics. All rights reserved. 33

Hitting Redline
Copyright © 2015 AppDynamics. All rights reserved. 34

DEPLOYMENT VETTING AND
VALIDATION
Did We Get it Right This Time?

Ready… Ready... GO!
Copyright © 2015 AppDynamics. All rights reserved. 36

PROTECTING FROM 3RD
PARTIES
Put Up the Shields!

Protect Yourself From Others
Copyright © 2015 AppDynamics. All rights reserved. 38

It’s Always Someone Else’s Fault
Copyright © 2015 AppDynamics. All rights reserved. 39

NATIVE MOBILE APP OPTIMIZATION
Going Mobile

The World is Going Mobile
Copyright © 2015 AppDynamics. All rights reserved. 41

The Forecast for 2015- Mobile on the Rise
Copyright © 2015 AppDynamics. All rights reserved. 42

MOBILE SITE PERFORMANCE
Streamlining Mobile Experiences

The Mobile Space – An ATC Experience
Copyright © 2015 AppDynamics. All rights reserved. 44
• How Do We Give a Good Mobile Experience?
– Tracking user experience through app
– Track and report on errors
– Track and respond to responsiveness

What Did You Learn Today?
• AppDynamics was extremely useful in finding sore spots
• Increased cross collaboration between AppDev, Ops, and Perf
Engineering
• Business gets a usable overview of our IT infrastructure
• Autotrader can feel safe that monitoring is accurate and helpful
• When S@$@ hits the figurative fan, we can find the problem
quickly
• Autotrader is leaner, meaner, car selling machine!
Copyright © 2015 AppDynamics. All rights reserved. 46

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