BY
ASHA PRIYA GOUD
GITAM INSTITUTE OF MANAGEMENT
GITAM UNIVERSITY

WHAT IS KNOWLEDGE
MANAGEMENT????
 "Knowledge management is the process of capturing,
distributing, and effectively using knowledge."
 "Knowledge management is a discipline that promotes
an integrated approach to identifying, capturing,
evaluating, retrieving, and sharing all of an
enterprise's information assets. These assets may
include databases, documents, policies, procedures,
and previously un-captured expertise and experience
in individual workers."

KM architecture
 Information + Contexts = Knowledge
 Information Architecture + Infrastructure of Contexts =
Knowledge Architecture
 Content Contexts
 Structured views
 Personal / Community Contexts
 Personalization, Virtual and real communities
 Activity Contexts
 Knowledge workers and embedded knowledge structures
 Smart Applications

 The people, processes, and technology of designing,
implementing, and applying the intellectual infrastructure of
organizations.
 What is an intellectual infrastructure?
 The poor neglected cousin of technology and
organizational infrastructures
 It is just the set of activities that deal with creating,
capturing, organizing, visualizing, presenting, utilizing,
understanding, the information part of the information
age.

Designing KM team
 Chief Knowledge Architect
Work with Chief Knowledge Officer
 Build a Knowledge Culture
 Advocate
Research New Ideas and Technologies
 Personas, Stories, Semantic Web and RDF, Cognitive
Anthropology, Complexity Theory
• Knowledge Analysts
Search and Categorization Software
Organization of people and activities
 Tacit Knowledge structures
 Living map of communities and information needs

 Knowledge Engineers
Collect, analyze, organize tacit knowledge
Interview users, focus groups, persona.
 Knowledge Facilitators
Facilitate explicit knowledge transfer
Train people to incorporate KM
Understand the information needs of individuals and communities
and work with them to achieve business goals.
 Information Architects
 Develop information navigation systems
 Usability, user research
 Web Design
 User oriented web sites
 Prototype IA designs
 Business Analysts, Project managers

Knowledge audit and analysis
 A set of reports, catalogs, recommendations, and components
characterizing the current state of an organization’s intellectual
infrastructure.
 A foundation and planning document for improving the intellectual
health of the organization by incorporating knowledge architecture
into a range of projects.
 Can be done in a little as two days, five days, or 10 days
 And for the rest of your life.
Stakeholder Interviews
 CKA, knowledge engineers, business analysts:

executive sponsors, steering committees, content owners, publishers,
technical and business support teams, representative user groups,
and others.

 Map the strategic landscape
 Map and engage components of the process and
procedures of information creation and application
 Practical Foundation & Life After Audit
 Seed taxonomies and/or controlled vocabularies
 Metadata schemas, Persona Candidates and methods
 Project recommendations
 Prototype screens, applications, web sites
 Monitor usage and design responses