2. Importance of Business Etiquette
 Etiquette is a very important factor in determining the
success or failure of a business or a person
 Etiquette is the way a person presents himself to others,
being comfortable and making other people around
comfortable
 Good etiquette reflects good impression

3. Professional Etiquettes
Meeting and Greeting
 Practice a firm handshake
 Always rise when
introducing or being
introduced to someone.
 Provide information in
making introductions

4. Office Etiquettes
 Always act with honesty and
dignity
 Don’t use chewing gum at
presence of others
 Not to display tattoos and body piercing
 Be neat, clean and conservative
 Do not cough or sneeze in anyone's direction
 Wear appropriate office attire,

5. Business Casual Dress Code

6.  Wear formal & ironed
clothes with polished
shoes & nice belt
 Groom & shave in a
formal style that suits you

7. Dining Etiquettes
Arrive on time.
Wait to sit until the host/hostess
indicates the seating arrangement.
Feel free to ask for suggestions for the order
Wait to eat until everyone has been served.
Practice proper posture;
Bring food to your mouth—not your head to the plate.
Push chair under table when excusing yourself.

8. Phone Etiquettes

9.  Make sure of the correct number so as not to risk disturbing
strangers.
 Make sure that your conversations with busy people are as
brief as possible.
 When calling friends who do not recognize your voice,
announce yourself right away.
 After dialling a wrong number simply say, "Sorry, wrong
number."
 When the number you are calling is not answered quickly,
wait long enough for someone to put aside what he or she
is doing.

10. Etiquette Abroad
 Know the various cultural differences of the particular
country
 Problem solving & issues of protocol and chain of
command differ greatly between countries
The Etiquette of Communication
 Be aware of multiple meanings of words, culturally
derived words & body languages
 Use gentle & polite words

11. Netiquette
 Netiquette is etiquette that takes place over virtual
mediums, such as email
 Compose emails the way you would write a letter
 Use complete sentences with correct grammar &
punctuations