1. CHALLENGES OF MULTIPLE PROJECT
MANAGEMENT IN SERVICE INDUSTRY
Prepared by
Ashutosh Sachan
2. DEFINATION OF PROJECT MANAGEMENT
Project Management is the discipline of planning, organizing, and
managing resources to bring about the successful completion of specific
project goals and objectives.
Planning Organizing
Managing
Resources
The primary challenge of project management is to achieve all of the project
goals and objectives while adhering to classic project constraints—usually
scope, quality, time and budget.
5. CHALLENGES OF PROJECT MANAGEMENT
Project management is a vehicle of change. Unfortunately, many managers
encounter problems in implementing projects. The efforts fail because they
cost too much, take too long, are inadequately thought out and specified or
simply don’t deliver the expected benefits .
Deterrents
Cost Time
6. CHALLENGES OF PROJECT MANAGEMENT
High Demand for project deliveries
Limited in-house technical resource
Multiple projects
Unavailability of resources locally
Socio-cultural aspect
7. CHALLENGES OF PROJECT MANAGEMENT
Lack of Clarity in the Scope of the Project
Shifting Organizational Priorities
Project Changes Not Well Managed
Lack of Project Management Skills
Training of Project Sponsors
8. OTHER COMMON MISTAKES
Intra-functional thinking.
There are too many rules.
Shifts in sponsorship.
Confusion between activity and progress.
Promotion of pet projects.
9. OVERCOME THESE CHALLENGES
People
Planning and scheduling to be realistic
Benchmarking and independent reviews
Outsourcing
Vendor alliances
10. OVERCOME THESE CHALLENGES
Define strategies clearly so their worth is easily analyzed
Plan through progressive stages: proposal, initial investigation, detailed
investigation, development and testing, trail, operation and closure
Analyze the project to reduce, avoid or insure against risks
Focus on progress, rather than on completion of activities as this does not
ensure that project goals will be met
11. CONCLUSION
There is a need for organizations to link their projects back to their corporate
strategies and to train project sponsors to increase the likelihood that
projects will survive shifting organizational priorities. .
Train Project
Strategic Plan
sponsors
With a process in place to manage change and risk, project managers are
better able to cope and deal with these challenges. Similarly, training of
Project Sponsors will help to bring them on side so that resources are
allocated in accordance with project importance.
12. CASE STUDY OF PROJECT MANAGEMENT OF
A SERVICE INDUSTRY
ITES & BPO
Challenges of growth
Tackling the attrition problem
International issue
Threat of completion