Presentation by Emma-Ruth Arnaz-Pemberton to YNL branch on 3 October 2017

2. Are you an APM member?
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improving your project management
skills, are starting out in the profession
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across all sectors and industries. As committed
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of Co-Owned Projects, the successor to the highly-regarded Co-
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These cover a range of governance topics including:
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6. Setting up a PMO
Considerations &
Best Practice
YNL Branch & PMO SIG
Your speaker: Emma-Ruth Arnaz-Pemberton

7.  Meet the Presenter
 APM PMO SIG
 Considerations for PMO setup
 First three steps
 Q & A
This session…

8.  To facilitate collaborative learning that fully engages the
membership and helps them grow their PMO skills and
competences
 To reach out to other disciplines (audit, finance, procurement,
quality) that collaborate routinely with PMOs to create value
 To provide an open source of unbiased advice and guidance
to those who can benefit from putting PMO practices to
work
 To have a bias towards action, understanding the latest
thinking and quickly digest it into ways that can be shared as
digestible knowledge with those we seek to
About our Mission

9.  Competence Framework Inclusion
 Registered Project Professional Revised
 PMO of the Year Award
 Corporate Engagement
 Ethical International PMO Standards
 PMO Qualification
 PMO Apprenticeships
About our Goals

10.  Wellingtone’s Director of Consulting Services
 Chair of the APM PMO Specific Interest Group in the UK (apm.org.uk)
 Judge of the APM Awards
 PMO Manager for Project Managers Without Borders (pmwb.org)
 Mentor for Project Managers Against Poverty
(http://www.projectmanagersagainstpoverty.org/)
 Speaker, writer, enthusiast of all things PMO
 Co-authored guidance such as:
 Axelos Portfolio, Programme, and Project Offices
 Real Project Management by Peter Taylor
About Me

11. PMO SIG run the only UK focused PPM and PMO research?
Some of our findings:
 There isn’t one answer when setting up any kind of PMO
 Only 16% of PMOs facilitate Benefits Realisation
 Almost 71% of organisations have a PMO, but only 48% have a defined
strategy
 Only 26% of PMOs are seen as strategic value-adding business partner
Did You Know?

12. Consider: One size does not fit all
Did you know?
 The‘P’in PMO continues to elude us
 52% of PMOs don’t have a strategy
Steward &
Gatekeeper
Adaptable
Single
source of
truth
In reallife…
YourPPM DNA is a bit:
Focused on Governance
Focused on Strategy
Focused on Support
Focused onTactics

13. Consider: Start With Why
Did you know?
 Facts told as part of a story are 20 times
more likely to be absorbed
Building the
right
solution
Transparent
in the
journey
Human
speaking
In reallife…
As a Line Manager
I want to see what changewill happenthat will affect mypeople
Sothat Ican bettersupportindividualsthroughchangingthe waythey work

14. Consider: Value is Perception
Did you know?
 What does value mean?
 40 people = 30 types of ‘value’
Tailor to
your value
thread
Language
of the
Business
Living the
values
In reallife…
As a FoodManufacturer
ValueMeansTraceability
Becausequalityis keytoourCustomer

15. Consider: You are a Salesperson
Did you know?
 If you don’t sell well, your Customer goes
elsewhere
Sexy output
created and
distributed
Behaviours
displayed
Relationship
Building
In reallife…
PMOs fail because…
‘Ididn’t getthe supportI needed’= Customerneedsnot identified
‘Idon’tknow what the PMO do’= NoService Catalogue
‘Lack of direction’= Not seen asa trueBusiness partner
‘It couldn’tbe embedded’=The journeywas flawed

16. Consider: Metrics Matter
Did you know?
 54% of organisations don’t track PMO Value
 Most organisations want you to Prove it
Re-frame the
conversation
Align to your
DNA & Value
thread
Don’t be
afraid
In real life…
Real data can be turnedinto INFORMATION
Aggregationof enablingmeasures helps
Make it visual

17. Consider: Differentiation
Did you know?
 Publishing a Service Catalogue will help
people understand what you DON’T do
Service
Provider
‘Free’
Resources
Customer
Relationships
In real life…
Your PPM DNA will help you identify your Services
Portfolio Function : Deliveringthe right thing
DeliveryFunction: Delivering the right way
Centerof Excellence Function : Deliveringthe skills

18. 3 key steps
To a successful definition,
design, and delivery of a
PMO

19. In real life…
Understandyour Strategy
Where are you today?
Where do you want to be tomorrow?
How will you get there?
How will you prove it?
Did you know?
• There are psychological benefitsto
writing things down…
It boosts
memory
You will
learn
more
Helps you
think
bigger
More
focus
Step 1: Get Focused on the Now and Then

20. An eco-system with opportunity for all and an understanding that
Project Management in the organisation isn’t an exclusive club
Step 2: Methods & Eco Systems
Capability Maturity
Training Coaching
Method
Documen
ts
Governan
ce
Two-
way
Support
Process

21. Bolt-ons
Approach
People
• Disciplined
• Up-skilling
• Stepped
• Realistic
• Training
• How To…
Step 3: Adoption & Change
Did you know?
• A recent search for books on the topic of managingchange turned up
over 6,000titles – each with its own perspective(s)

22. So what?
 All PMOs go through the same journey, but a different flavour
 Learn from others experiences for the best chance of PMO success
 Take a few minutes now to think about or discuss what kind of
 value is important to your organisation?

23. pmosig@apm.org.uk
http://www.apm.org.uk/group/apm-pmo-specific-
interest-group or http://www.pmosig.co.uk
@pmosiguk
APM PMOSIG group
#getinvolved

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