5. THE CAPACITY OF LISTENING 4. Generative Listening 3. Empathetic Listening 1. Downloading 2. Factual Listening 2007. Generon Consulting. All Rights Reserved.
6. RESULTS – OIL REFINERY “ These past two years we couldn’t make a wrong decision. It was effortless. The U-Process is real powerful stuff!” --Head of the oil refinery Before transformation After transformation Refinery Profit (annual) $ million