Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire

©2019 ITAP International, Inc. All Rights Reserved.
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Certification and Licensing:
Gaining Expertise in Managing
and Directing Teams with the
Team Process Questionnaire™

Teams are a Source of
Competitive Advantage
• Teams are the source of all key
business outcomes:
– new or improved products and services
– new business processes
– business development
• A periodic team assessment helps
ensure that teams remain a source of
competitive advantage
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Gain Expertise in Managing and
Directing Teams
• Gain expertise by becoming certified to
administer the Team Process
Questionnaires (TPQ)
• TPQ certification offers expertise in
diagnosing the performance of three types
of teams:
– Action Learning teams (ALTPQ)
– Global teams (GTPQ)
– Domestic teams (OTPQ)
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The Team Process Questionnaire™
(TPQ) Benefits a Variety of Teams
• Different types of teams require different
versions of ITAP’s Team Process
Questionnaire™:
– Action Learning teams (ALTPQ)
– Global teams (GTPQ)
– Domestic teams (OTPQ)
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The Questionnaires are Versatile
It can be used with various types of teams:
• Action Learning Teams
• Cross-functional Teams
• Functional Teams
• Leadership Teams
• Project Teams
• Product Development Teams
• Process / System Development Teams
• Quality Assurance Teams
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The Data Collected
The results can be used for strategic
purposes, for example to compare:
• Business divisions
• Local divisions/subsidiaries to corporate HQ
• The process effectiveness of different teams
working on the same or similar projects
• The process effectiveness on specific teams
with norms in the same industry
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Client Example: ITAP improves executive
team effectiveness
1. The Problem 2. The Tool/Service
Global biotech firm seeks to integrate
senior executives from companies
acquired over 3 years.
Executive interviews,
Global Team Process
Questionnaire™ (GTPQ),
identification of dilemmas.
3. The Solution 4. The Outcome
ITAP analyzes data collected, creates
an executive off-site, facilitates
discussion of dilemmas, and helps
define outcomes.
Reorganized senior team into two
distinct bodies. One reporting group
and a smaller decision making group.
Communication protocols defined and
roles clarified.

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…about ITAP’s Team Process
Questionnaires, see our presentations
on SlideShare:
• Action Learning teams (ALTPQ)
• Global teams (GTPQ)
• Domestic teams (OTPQ)
• The TPQ Price List
For more information…

About TPQ Licensing
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Certification vs. Licensing
CERTIFICATION for PRACTITIONERS:
• Practitioners can become certified for a one-time fee of
$2500
• Certified practitioners can earn money from clients’ who
use the TPQ. The per iteration cost for one team is $500
LICENSING for Corporate PRACTITIONERS:
• Includes certification for up to 5 people (at the same
time, on the same questionnaire)
• Companies can license the TPQ system for internal use
at a discount if they purchase a license for $,7500
annually
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• In-house experts who monitor team performance
• Save on consultant fees
• Access to the TPQ database – gain insights into
how well one’s team compares against:
• Other in-house teams
• Industry benchmarks
• Best teams
• ITAP’s TPQ-related marketing materials
• Helps internal consultants communicate the value of
the TPQ to their colleagues
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Benefits of Licensing

• Flexible branding: Add your logo to match
internal branding
• Customize the questionnaire to collect
data on internal challenges
• Bulk discount: Using the TPQ more than
10 iterations/year costs = $400 / per team
• Ability to buy custom data cuts from ITAP
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Benefits of Licensing

Sample Questionnaire
Report Pages
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Executive Summary Charts
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Iteration 5
Iteration 4
Iteration 3
Iteration 2
Iteration 1
Explanations of charts…
Dimension Averages (2 chart types)
Iteration Comparisons (over time)
Exec Overview
Regularly track
results over time
Data comparisons

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Agreement
(About Successes)
Importance of team to company’s
future success
Absence of power control issues
Ability to express ideas and opinions
freely and openly
Treating team members with dignity
and respect
Role/responsibility clarity
Level of trust
Disagreement
(About the Need for Improvement)
Opportunity to learn of comments
about the work of the team
Availability of resources
Clarity of team objectives
Ability of team members to step
outside their areas of responsibility
for the good of the global organization
Disagreement
(About Successes)
Whether team members have the
necessary skills to resolve unexpected
problems
Agreement
(About the Need for Improvement)
Group communications
Team effectiveness
1
3 4
2
Positive Results
(High Average)
Issues Identified
(Low Average)
Agreement
(Low SD)
Disagreement
(High SD)
Sample Diagnosis Chart

ITAP Support to TPQ-
Certified Practitioners
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Enhance Your Team
Development Practice
• Consulting firms and independent
practitioners benefit from certification in
the TPQ
• For small firms, ITAP offers the
opportunity to develop a comprehensive
team development practice
• Marketing content is included to promote
your TPQ practice
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Other Support
• TPQ certification is based on deep experience and
knowledge with a variety of teams
• ITAP offers access to a global resource team of TPQ
practitioners who network and support each other
• For information about the challenges and solutions for
global/virtual teams, see Many Cultures One Team:
Build Your Cultural Repertoire by ITAP’s CEO,
Catherine Mercer Bing
http://www.TechnicsPub.com
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Clients’ Testimonies about ITAP’s Tools
and Approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global Financial services company

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Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
Email inquiries to:
Amitai Touval, PhD
Senior Consultant
atouval@itapintl.com

Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire

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Certification and Licensing: Gaining Expertise in Managing and Directing Teams with the Team Process Questionnaire