1. Communication skills

2. Overview
 What is communication skills?
 Elements of communication.
 Communication process
 Types of communication.
 Ways to communication.
 Forms of communication.
 Communication networks
 Importance of communication.
 ABC of communication.
 7 C’s of communication.
 4 S’s of communication.

3. What is communication skills?
 Communication is the art of transmitting
information ,ideas ,thoughts from one individual
or group to another.
 It is derived from the Latin word commune.
 It constitutes Reading, Writing, Speaking &
Listening Skills.

4. Communication skills comprises

5. Elements of communication
 Sender
 Encoding
 Message
 Channel / medium
 Receiver
 Decoding
 Noise
 Feedback

6. The Communication Process Model
6

8. Communication channels
 Channel choices
In person
Telephone
Email
Written
Third party
8

9. Types of communication
1. Verbal communication
 Oral
 Written
2. Non-verbal communication

10. Common ways to communicate
ages
l Im
ord V isua
en W
Spok
Bod
Written Word y La
ngu
age

11. Forms of communication
 General & technical
 Formal & Informal
 External & Internal
 Interpersonal & intrapersonal

12. Communication networks
 Vertical network
 Upward
 Downward
 Horizontal network
 Diagonal network

13. Hierarchy levels
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1 Supervisor 2 Supervisor 3
Manager
Supervisor
Horizontal Comm.
Forman

14. Importance of effective communication
 Saves time
 Coordinating
 Collating
 Issuing instruction
 Improves listening, speaking and writing skills
 Convincing
 Persuading

15. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Cultural differences

16. ABC of communication
 Accuracy
 Brevity
 Clarity

17. 7 C’s of communication
C’s Relevance
 Credibility  Builds trusts
 Courtesy  Improves relationships
 Clarity  Makes easy
 Correctness  Builds confidence
 Consistency  Introduces stability
 Concreteness  Reinforces confidence
 Conciseness  Saves time

18. 4 S’s of communication
S’s Relevance
 Shortness  Economizes
 Simplicity  Impresses
 Sincerity  Convinces
 Strength  appeals

19. Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!

20. Questions