Successful completion of this course will
increase your knowledge and ability to:
 Adjust your own attitude.
 Control the impact of negative situations and
negative people.
 Use distraction and disputation to enhance
optimism.

Successful completion of this course will
increase your knowledge and ability to:
 Cope with the negativity that results from
change.
Identify and eliminate the negative norms
present in your organization.

your work
self
sit ua tions
other ple
peo

Successful completion of this chapter will
increase your knowledge of and ability to:
 Identify attitudes that cause
negativity.
 Promote positive attitudes.
 Implement behavior
changes.

Locating new opportunities
 What do you want to do?
 What do you like to do?
 What type of people do you enjoy?
 What are you skilled at doing?
 What gives you satisfaction?

2.Changing your attitude
3.Focus on the positive.
4.Redefine winning.
5.Talk about your
6.accomplishments.
7.Share the wealth.

1. Act with integrity.
3. Take responsibility.
5. Take care of you.
7. Start small goal.

Successful completion of this chapter will
increase your knowledge and ability to:
 Analyze reactions to negative situations and
evaluate how negative reactions occur.
 Use a four-step process to control the impact
of negative situations.
 Eliminate negative reactions by utilizing the
EXPEL model.

EXplain
Pinpoint
Evaluate
Link

Perceptions Self-Talk
Attitude
Beliefs Reactions

Step 1: Challenge Your Perceptions
 Catch and correct any mental mistakes.
 Open up to all the possibilities.

Step 2: Alter your self-talk
 Avoid rigid vocabulary.
 Practice thought stopping.

Step 3: Monitor your reactions
 Pay attention to your emotions.
 Link emotions to actions.

Step 4 : Question your beliefs
 How do you see yourself? Why?
 How do you think others see you?
 How is the world supposed to treat you?

Explain the negative situation
Pinpoint emotional response
Evaluate actions taken
Link to your self-esteem

Successful completion of this chapter will
increase your knowledge and ability to:
 Identify characteristics of negative people.
 Identify negative behavior and language.
 Use tips and techniques to respond to
negativity.

 Acknowledge the Whiner’s hopelessness
and despair.
 Indicate concern for them.
 Ask, “How are you handling this?”
 Say, “That’s too bad. What a shame.”

 Identify realistic expectations.
 Attempt to answer bad with good.
 Ask, “What are you going to do about it?”
 Say, “I’m sure you’ll figure this out.”

 Pinpoint exactly what’s wrong.
 Do some perception checking.
 Use “I” statements.
 Say, “I’m glad you told me that.”

 Ask for their help.
 State problems objectively.
 Stick to behaviors and areas of agreement.
 Say, “You’re really good at…”

Successful completion of this chapter will
increase your knowledge and ability to:
 Differentiate among the three explanatory
styles.
 Determine how the explanatory styles
contribute to pessimism or optimism.
 Identify two techniques for practicing
optimism.

 Discriminate among three explanatory styles.
 Determine how explanatory styles impact
your thinking.
 Identify techniques for practicing optimism.

 Permanence
 Pervasiveness
 Personalization

Pessimist:
The cause will always exist.
Optimist:
The cause will go away quickly.

Pessimist:
The cause will go away quickly.
Optimist:
The cause will persist.

Pessimist:
Giving up on everything when failure strikes in
one area.
Optimist:
Specific explanations that relate to one area
and moving forward in other areas.

Pessimist:
Specific explanations that have no impact on
other areas of life.
Optimist:
Universal explanations that enhance everything
one does.

Pessimist:
Blaming oneself for failures and having overall
low self-esteem.
Optimist:
Blaming external events for failures and having
overall high self-esteem.

Pessimist:
The cause of good things comes from other
people or circumstances.
Optimist:
The cause of good things comes from within.

 Thought Stopping
 Attention Shifting
 Thinking Time
 Writing

 Distance Yourself from Beliefs
 Explore Evidence to the Contrary
 Scan for Alternative Explanations
 Assess Implications
 Consider Usefulness of Beliefs

Successful completion of this chapter will
increase your knowledge of and ability to:
 Identify the characteristics of pessimism
and optimism.
 Target specific jobs that call for pessimism
and optimism.
 Identify the fundamental guidelines for
using pessimism or optimism.
 Recognize the effect of the circadian cycle
on pessimism and optimism.

 Promotes depression
 Produces inertia
 Causes bad feelings
 Causes self-fulfilling failures
 Associated with poor physical health

 Promotes positive thinking
 Produces activity
 Causes good feelings
 Attains success
 Associated with good health

 You are in achievement situations.
 You are concerned about feelings.
 You want people to support you.
 You want to lead and inspire.

 The cost of failure is high.
 The future is risky and uncertain.
 Your counseling others whose future is dim.
 You need to be sympathetic to others.

Successful completion of this chapter will
increase your knowledge and ability to:
 Evaluate your personal response to change.
 Recognize the stages in the change cycle.
 Cope with change in a professional way.

Denial
Resistance
Acceptance
Support

 List how the change will affect you.
 Get copies of new policies and procedures.
 Keep track of any information regarding the
change.

 Concentrate on moving forward.
 Eliminate saying, “I like the old way better.”
 Start small.

 Convert your work space, habits,
and tasks ASAP.
 Spend your time and energy on relevant
tasks.
 Volunteer for new assignments.

 Discuss coping strategies with
your boss and peers.
 Discover their tips for implementing
new systems.
 Focus all discussions on adjusting,
not whining.

 Keep other changes to a
minimum.
 Participate in rewarding activities
outside of work.
 Look at the big picture.

 Participate in training.
 Read a book or manual.
 Find a mentor.
 Observe another’s performance.

 Change what you can.
 Accept what you can.
 Leave if you cannot change it or accept it.

Successful completion of this chapter will
increase your knowledge and ability to:
 Define stated and unstated norms.
 Identify norms that exist in your
organization.
 Use a 4-step process to challenge
organizational norms.

Stated or unstated behavior that
becomes expected and accepted.

Step 1: Evaluate the norms
presently in place.
 Observation
 Survey
 Focus Groups
 One-on-Ones
 Suggestion Box

Step 2: Select the positive norm
you desire.
 Be realistic.
 How feasible is the behavior change?
 How significant is the impact?

Step 3: Identify behavior that
promotes the positive norm.
 Identify the behavior for the
negative norm.
 Contrast with the behavior that accompanies
the positive norm.

Step 4: Develop strategies to
facilitate behavior changes
Evaluate the gap:
 Do not know
 Are not capable
 Do not want to
 No opportunity