Com 285 final exam a

1. Find needed answers here
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This document of COM 285 Final Exam A includes answers to
the next questions: 1. Susan Rojas is applying for a position in
the marketing department of a local corporation. Although
Greg Ellis is the director of this department, she has been
instructed to send her resume and other documents to Jeff
Cohen, manager of the human resources department. Jeff
screens all applications before sending those of qualified
candidates on to appropriate department heads. Jeff is:
2. Tara Houser e-mails a colleague Dan Brothers to suggest
that he be the lead writer in preparing a comprehensive
business plan for the company. The task will be rather time-consuming.
Tara tells Dan that
Business - General Business
1) Susan Rojas is applying for a position in the marketing
department of a local corporation. Although Greg Ellis is the
director of this department, Susan has been instructed to
send her resume and other documents to Jeff Cohen,
manager of the human resources department. Jeff screens all
applications before sending those of qualified candidates on
to appropriate department heads. Jeff is
2) An oral message is preferable to a written one when you
want to:
3) A written business request is answered positively and
promptly on the first try. This is an example of a high level of
4) For which of the following business messages would it be
appropriate to approach the subject indirectly by leading up
to the main point rather than presenting it first?

2. 5) A subordinate comes to you because he is upset with the
way he is treated by coworkers. A good first response would
be to
6) Which of the following would be the BEST way to refuse a
customer's request?
7) Crystal agreed to serve on a company’s advisory board and
now has to contact them to say she cannot attend a
scheduled meeting where she was to be one of several key
speakers. What should she do?
8) When you are writing subject lines for negative messages
to peers and subordinates,
9) Which of the following is a negative subject line?
10) You are a technical writer in a large company who is
working on a training manual to help new users learn the
company's computer system. Employees will use your
manual in training seminars taught by your company's
trainers. The manual will also serve as an on-the-job
reference later. Both of the system analysts who designed
the computer system and the trainers will comment on your
draft. The trainers would be classified as what kind of
audience for your manual?
11) Which audience has political, social, or economic power;
pays close attention to the transaction between you and the
primary audience; and may base future actions on its
evaluation of your message?
12) Which of the following groups would be considered an
internal audience for a company?
13) If you are speaking with someone who nods while you
are speaking and then brings up points of disagreement
when you are finished, it is likely that your listener
14) Which of the following audiences would receive an

3. internal document?
15) Business communication practices in the United States
place importance on the written word, and this indicates that
our culture
16) It can be helpful for managers working overseas to have a
basic understanding of the religion observed by workers in
that company because
17) The informational dimension of group interaction looks at
18) The interpersonal dimension of group interaction focuses
on:
19) Positive roles and actions of individuals that help the
group achieve its task goals include
20) Which of the following will help make your business
writing easy to read?
21) Which of the following sentences that begin a letter is
appropriate for contemporary business communication?
22) Lauren has confirmed flight information, printed
directions from the Internet, and spoken with the human
resources department to clarify specific details. She will
include this information in a letter to a job candidate she is
inviting for an interview. What part of the writing process
does this activity represent?
23) Ben chooses a pattern of organization before he begins a
letter. What part of the writing process does this activity
represent?
24) A sales brochure includes photos and clipart that is
strategically placed within the marketing piece. This is an
example of which level of communications professor Charles
Kostelnick’s levels of communication design?
25) Which of the following would be the BEST place to put
your most important visual in a newsletter?

4. 26) Which of the following would be considered illegal if
done by an employer?
27) In a bad-news message to subordinates, why is it a good
idea to ask readers to suggest solutions to the problem?
28) In a bad-news message to a superior, you should describe
what led to the problem
29) You must explain to a group of employees the different
pension funds they can now choose. You expect the group to
have many questions because many of them will be retiring
within 10 years and want to maximize their retirement
income. You should probably
30) Which of the following purposes of an oral presentation
is specific in its purpose?
It is a smart idea to not buy your books until after the first
class. You may learn that certain books you thought were
needed are not necessary. This is often true for hybrid or
online classes. Many times, online readings and lectures will
be enough to succeed in the class....
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