Focus on your organization’s culture, accept learning opportunities, grow your skills, problem solve for your customers, use a growth mindset, and practice mindfulness. In this webinar recap you will hear visionary leader, author, former Joie de Vivre founder and CEO and former AirBNB advisor Chip Conley in conversation with our Founder and President, Benu Aggarwal. They discussed organizational culture development, how to empower employees, what skills are relevant now more than ever, and what the future looks like in the post-pandemic world. Here are some additional take away from the sessions • The recovery framework and how to lead the team to adapt • Building an organization culture which helps you thrive during the downturn • Creating peak experiences by putting employees first who will solve customer problems • Leadership must-haves to align employees and partners • Skills that are most valuable today: ownership, communication, problem solving • How can you add value to your personal careers during a down economy Chip has helped many people change the way they think about their jobs and helped businesses the world over.

1. Milestone Recovery
Framework
How to lead your team to
react and adapt for recovery
With Chip Conley
July 1, 2020
MilestoneInternet.com | +1 408-200-2211 | @MilestoneMktg

2. Confidentialwww.milestoneinternet.com | 1-408-200-2211 Confidential
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MilestoneInternet.com | +1 408-200-2211 | @MilestoneMktg
Hospitality | Restaurants | Retail | Finance | Automotive | Healthcare | Technology
ABOUT MILESTONE

3. OURGUEST CHIP
CONLEY

4. Chip’s Many Books

5. Confidentialwww.milestoneinternet.com | 1-408-200-2211
1. CRG and recovery framework
2. Authentic connection and unique experience
3. Leadership must-haves
4. Skills we need most
5. Organization recovery funnel
6. Special offer
TODAY'S AGENDA

6. Confidentialwww.milestoneinternet.com | 1-408-200-2211
CRGFRAMEWORK
Milestone’s
Crisis-Recovery-Growth (CRG)
framework

7. Confidentialwww.milestoneinternet.com | 1-408-200-2211
ORGANIZATION RECOVERYFUNNEL
How to adapt organizationally during the recovery phase
BUILDING CONFIDENCE
GAIN VALUABLE
SKILLS
SOLVE REAL
PROBLEMS
BUILD
CULTURE
Communicate, Connect, and Truly Care

8. HOW DOYOUCREATEUNIQUE
EXPERIENCES ANDBUILDAUTHENTIC
CONNECTION INASOCIAL-DISTANCING
WORLD?

9. Employee
Creates InspirationMEANINGCalling
Creates LoyaltyRECOGNITIONCareer
Job MONEY

10. Confidentialwww.milestoneinternet.com | 1-408-200-2211
Creates EvangelismUNRECOGNIZED
NEEDS
Customer
Creates CommitmentDESIRES
Creates SatisfactionEXPECTATIONS

11. Confidentialwww.milestoneinternet.com | 1-408-200-2211
Meets
Unrecognized
Needs
Meets Desires
Meets Expectations
Meaning
Recognition
Money
Legacy
RelationshipAlignment
TransactionAlignment
Creatinga Unique
CorporateCulture
Buildingan
EnthusiasticStaff
Developing
StrongCustomer
Loyalty
Maintaininga
Profitable&
Sustainable
Business
1
2
3
4
Evangelism
Commitment
CREATES:
Satisfaction
Pride of
Ownership
Confidence
Trust
CREATES:
Inspiration
Loyalty
Base Motivation
Truths
Pyramid
CREATEPEAKPERFORMANCE

12. Confidentialwww.milestoneinternet.com | 1-408-200-2211
BUILDINGAUTHENTICCONNECTIONANDCREATINGUNIQUEEXPERIENCE

13. SKILLS WE MUST HARNESS

14. Confidentialwww.milestoneinternet.com | 1-408-200-2211
TO SOLVE CUSTOMER PROBLEMS
COMMUNICATE AND ALIGN EMPLOYEES

15. • Mentern
Mentor/Intern
• Attune vs Attain
• Curate and Focus
• Human to Human
• Mindfulness
LEADERSHIP MUST-HAVES IN
UNCHARTED SEAS

16. Confidentialwww.milestoneinternet.com | 1-408-200-2211
ENABLETEAMTOEXPERIMENT &SOLVEPROBLEMS
2.
Enthusiastic
Staff
1.
Unique
Corporate
Culture
3.
Strong
Customer
Loyalty
4.
Profitable +
Sustainable
Business

17. KEY TAKEAWAYS

18. Confidentialwww.milestoneinternet.com | 1-408-200-2211
ORGANIZATION RECOVERYFUNNEL
How to adapt organizationally during the recovery phase
BUILDING CONFIDENCE
GAIN VALUABLE
SKILLS
SOLVE REAL
PROBLEMS
BUILD
CULTURE
Communicate, Connect, and Truly Care

19. Confidentialwww.milestoneinternet.com | 1-408-200-2211
SIGN UPFORAFREERECOVERY AUDIT
•
https://go.milestoneinternet.com/audit

20. Confidentialwww.milestoneinternet.com | 1-408-200-2211
NEXTCRGWEBINARWCHIPROGERSCEOOFAHLA7/1
Hear the latest on hotel
reopening from the CEO
of the American Hotel
and Lodging Association
https://go.milestoneintern
et.com/webinar/chip-
rogers
Or check the Milestone
blog to register

21. Confidentialwww.milestoneinternet.com | 1-408-200-2211 @MILESTONEMKTG
STAYINFLOWSTATE-SKILLS WEMUSTHARNESS
CHALLENGE
SKILLS
ANXIETY
(Panic Zone)
BOREDOM
(Comfort Zone)