test

1. Patrick O’Brien
Jeffrey Sellers

2. Recruiting
Tracking Training
Retaining Supervising

3. Frequency Skill Level
Episodic (one
Skilled
time events)
Unskilled
Reoccurring

4. A valuable human resources that
can directly contribute to the
achievement of the organization’s
mission.

5.  When in doubt recruit extra
 Volunteers don’t care what they do, they just want to
help
 All Volunteers are the same

6. Position Description
 Title
 Task
 Hours/Times
 Qualifications
 Benefits
Finding the right volunteer
(screening/interviews)
The point is to recruit just
enough of the right
volunteers for the right
positions

7.  A majority of Volunteers that are “adequately” trained will serve
again.
 There’s always an orientation; there is not always a training
 KSA
 Knowledge – Any vital and relevant information volunteers will
need to be successful in their position
 Skills – Any abilities volunteers will need to successfully perform
expected tasks
 Attitude – The way you want them to feel about volunteering or see
the efforts of your organization in relation to the “big picture.”

8.  Identify
 Based on the position descriptions for your event,
identify the Knowledge, Skills, and/or Attitudes
necessary for successful completion of volunteer tasks
 Design
 Plan an event which will effectively transfer the desired
KSA’s to your expected volunteers.
 Deliver
 Assess and Refine

9.  Why is good supervision important?
 Define and Communicate Clear Expectations
 Guide Volunteers
 Support Volunteers
 Reward and Recognize Volunteers

10.  Why Volunteers Quit
 Too much/little work
 Poor Supervision/Inadequate Training
 Not Being Thanked
 Rewarding Volunteers - 101 Ways
 Smile
 Say Thank You
 Smile
 Say Thank you

11. Why Track Your Volunteers? Keys to Good Tracking
Retention Database
Future Events Volunteer Intake Form
Feed Back Collect the Right
Information
Reports

12.  Smile  Send a Thanksgivings Day card to the
volunteer’s family
 Put up a volunteer suggestion box
 Provide a nursery
 Treat to a soda
 Say “Good morning.”
 Reimburse assignment related expenses
 Greet by name
 Ask for a report
 Provide good pre-service training
 Send a Birthday Card
 Help develop self-confidence
 Arrange for discounts
 Award plaques to sponsoring groups
 Give service stripes
 Take time to explain
 Maintain a coffee bar
 Be verbal
 Plan annual ceremonial occasions
 Motivate agency VIPs to converse with
 Invite to staff meeting them
 Recognize personal needs and problems  Hold rap sessions
 Accommodate personal needs and  Give additional responsibility
problems
 Afford participation in team planning
 Be pleasant
 Respect sensitivities
 Use in an emergency situation
 Enable to grow on the job
 Provide a baby sitter
 Enable to grow out of the job
 Post Honor Roll in reception area
 Send newsworthy information to the media
 Respect their wishes
 Have wine and cheese tasting parties
 Give informal teas
 Ask client-patient to evaluate the work-
 Keep challenging them service
 Say “Good afternoon."

13.  Honor their preferences  Celebrate outstanding projects
 Create pleasant surrounding  Nominate for volunteer awards
 Welcome to staff coffee breaks  Have a “Presidents Day” for new presidents
of sponsoring groups
 Enlist to train other volunteers
 Carefully match volunteer with job
 Have a public reception
 Praise them to their friends
 Take time to talk
 Provide substantive in-service training
 Defend against hostile or negative staff
 Provide useful tools in good working
 Make good plans condition
 Commend to supervisory staff  Say “Good night”
 Send a valentine  Plan staff and volunteer social events
 Make thorough pre-arrangements  Be a real person
 Persuade “personnel” to equate  Rent billboard space for public laudation
volunteer experience with work
experience  Accept their individuality
 Admit to partnership with paid staff  Provide opportunities for conferences and
evaluation
 Recommend to prospective employer
 Identify age groups
 Provide scholarships to volunteer
conferences or workshops  Maintain meaningful file
 Offer advocacy roles  Send impromptu fun cards
 Utilize as consultants  Plan occasional extravaganzas
 Write them thank you notes  Instigate client planned surprises
 Invite participation in policy formation  Utilize purchased newspaper space
 Surprise with coffee and cake  Promote a “Volunteer-of-the-month”

14.  Send letter of appreciation to  Adequately orient
employer  Award special citations for
 Plan “Recognition Edition” of extraordinary achievements
agency newsletter  Fully indoctrinate regarding the
 Color code name tags to indicate agency
particular achievements  Send Christmas cards
 Send commendatory letters to  Be familiar with the details of
prominent public figures assignments
 Say “We missed you”  Conduct community-
 Praise the sponsoring group or wide, cooperative, inter-agency
club recognition events
 Promote staff smiles  Plan a theater party
 Facilitate personal maturation  Attend a sports event
 Distinguish between groups and  Have a picnic
individuals in the groups  Say “Thank you”
 Maintain safe working  “Smile”
conditions

15.  What kind of volunteer are you searching for?
 Where will you find them?
 How will contact them?
 Appropriate Marketing
 Radio
 Newspaper
 One on One
 Accurate Marketing
 Clear, Concise, Correct

17.  Liability Release
 Photo Release
 Ways around Photo Releases (Be Creative)