Value added services provide guests with more value than expected customer service and differentiate a business from its competitors. There are two types of services - core services which customers expect like quality and price, and value added services which are more difficult to copy like problem solving and after sales support. Value added services can include anticipating guest needs, taking personal responsibility for their problems, and adding value at every step to win guest loyalty and respect.

1. Value Added Service in the Restaurants

2. What is Value addition? It is giving our guest more value for the money he is spending in the restaurant. In short it is going beyond the expected customer service….

5. Operations Management Flexibility Quality Speed Price (or cost Reduction) Performance Objectives

7. Value Added Services Value-Added Service Categories Operations Management Information Problem Solving After sales Services

8. Going out of your way while serving guests!

9. It is also known as Service Enhancement. i.e adding a little extra to the normal service

12. Remember! People gladly pay extra for exceptional service