Big Nerd Ranch’s board member, Charles Quinn, will offer valuable insight into the changing dynamics that technology leaders face today. Mr. Quinn will share strategic guidance and tactical action items supported by real-world examples.

1. Our Webinar Attendees
Howdy.
PREPARED FOR
2017.11.09

2. Webinar Series - The New Face of the CTO/CIO: More Than the Gatekeeper of Technology

3. The new face of the CTO and CIO must not only
enable their teams to perform better, but also
the entire organizations teams: sales, finance,
operations, human resources, and more.

4. BIG NERD RANCH
What to expect
TIPS ON MANAGING UP, DOWN, LATERALLY
Real-world shares from CTOS, CIOS, and
technology leaders and how they’re
managing effectively
OBJECTIVES AND KEY RESULTS (OKRs)
The impact of key metrics including the OKR
system and other proven methods such as
a modified Net Promoter Score (NPS)
HOW TECH LEADERS ARE LEADING
How technology leaders are strategically
breaking down the traditional gates to
security, governance, cost control and
culture
GETTING ALIGNED
What causes misalignment? How to effectively
align with the rest of the organization. When
to measure, and when not to measure.
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5. Misalignment
BIG NERD RANCH
Cloud Enabled Workforce
SaaSification of Business
Shadow IT Enablement
Apps for Everything
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6. “You get what you measure”

8. Objectives and Key Results (OKRs)
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A framework of defining and tracking objectives and
their outcomes.
OKRs main goal is to define company and team
"objectives" along with the measurable "key results"
that define achievement of each objective.
"a critical thinking framework and ongoing discipline
that seeks to ensure employees work together,
focusing their efforts to make measurable
contributions.” — Niven, Paul R.; Lamorte, Ben
Objectives and Key Results: Driving Focus, Alignment,
and Engagement with OKRs
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9. “A successful MBO system needs only to answer two
questions: Where do I want to go? (The answer provides
the Objective.) How will I pace myself to see if I’m getting
there? (The answer gives us milestones, or Key
Results.)”- Andy Grove, Intel CEO

10. OKRs
BIG NERD RANCH
The Objective is ambitious
The Key Results: clearly make the objective
achievable
Personal/Individual
Team
Company
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12. OKR Benefits
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Absolutely amazing for helping people understand what they’re working on
and why
Communicates Accurately
Establishes indicators for treasuring process (and what should be tossed)
Focuses Effort

13. “[Anyone in the company] can see my objectives and key
results, and can align to help me achieve mine and theirs
and thus the company’s“
— Rick Klau, Google Ventures on OKRs

14. How likely is it that you would recommend our
company/product/service to a friend or
colleague?

15. How likely is it that you would recommend the
way our IT/Tech department works to a friend
or colleague?

16. How confident are you that a ticket/issue will be
solved promptly and efficiently?

17. How likely would you recommend working at
our company to your technical friends?

18. NPS for IT/Tech
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Measure engineer or IT professional
happiness
Track how often your team surprises
you
Track code engagement
Track code literacy
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Managing Up and Down
(and side to side)

20. Sales: "Here are some reasons why that will
be difficult and risky, but sell it anyways, our
team can figure it out."

21. Finance: “Tell me the criteria you use to
evaluate true value and we will build it into
or decision making process.”

22. Ops: “How do we land in the middle: we’re
not proud of the code we shipped, but it
gets the job done?”

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Quantity over Perfection

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Culture of Agility

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26. Design Thinking
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BIG NERD RANCH

27. “It can’t be measured”

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29. “My job is to build the software and I’m
done, time to go work on the next project.”
— No good CTO, CIO, or Tech Leader, ever

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32. BIG NERD RANCH
Resources
How Google sets goals: OKRs
- Google Ventures Library
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Net Promoter Score
- Net Promoter Network
The Best Advice We Overheard at First Round's CTO Unconference
- First Round Review
Art & Fear: Observations on the Perils (and Rewards) of Artmaking
- David Bayles
The Agile Manifesto
- agilemanifesto.org
Big Nerd Ranch Design
- Big Nerd Ranch Design Blog

33. Thanks. Questions?
cbq@bignerdranch.com
770.817.6373
bignerdranch.com