Microsoft: Why Open Governments Matter
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How transparency, collaboration and participation can improve the world's economy and our governments given to Microsoft Open Government Global Program in Singapore
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Microsoft: Why Open Governments Matter
- 1. Open Government How Transparency, Collaboration and Participation can Improve Our Lives, Economy and Well-Being Barry Libert, Mzinga barry@mzinga.com Rodrigo Becerra, Microsoft rbecerra@microsoft.com
- 2. Why We Care!
- 3. Agenda Portugal Today Three Principles for Success How to Get Started and Pitfalls to Avoid Q&A Session
- 4. Part 1: Portugal Today
- 5. All Seemed Good, But…
- 6. Economy Eroded Unemployment 10.6% Deficit 9.3% of GDP 20/27 member states currently exceeding EU’s 3% limit on budget deficits
- 7. Corruption Increased Portugal Ranked 32/178 in terms of corruption (1 being extremely corrupt) Source: Transparency International
- 8. Competitiveness Slipped Portugal 46 out of 139 countries
- 11. Part 2: Portugal’s Future
- 12. Definition of an Open Nation Open (adjective): To render accessible to knowledge, enlightenment, fulfillment Nation (noun): A community of persons not constituting a state but bound by common interests and passions
- 14. UseRich Media
- 15. Enableaccess
- 16. Engageeveryone
- 17. Seek Feedback
- 22. Eye on Earth
- 23. Benefits Develops public confidence in government Improves the quality of public debate Builds public participation and buy-in Provides new insights and perspectives
- 26. Benefits Creates platform for innovation Enable others to achieve their goals Improve efficiency Yields collective wisdom
- 29. Benefits Empowers citizens Encourage participation and support Redirects resources to most valued initiatives Insures alignment with people’s desires
- 30. Part 3: How To Get Started
- 31. 3 Steps to Getting Started People: Start the conversation with your citizens in order to build a vibrant on-line to return to prosperity Process: Run citizen-centric pilot programs where failure is an option and measure the results and impact Technology: Use Web 2.0 technologies to create transparency, collaboration and participation
- 32. Step 1: People Start the Conversation and Build a Vibrant on Line Community
- 33. Step 2 : ProcessRun citizen-centric pilot programs where failure is an option and measure results
- 34. Step 3:TechnologyUse Web 2.0 to Promote Transparency, Collaboration and Participation
- 36. 3 Pitfalls Avoid Exclusivity: Allow everyone to be a part of the solution, do not limit to technological elites or create barriers of entry Know Your Goals: Be patient, help people achieve their objectives and remember change doesn’t happen over night Be Flexible and Experiment: Be accepting of failure and embrace experimentation to achieve collaborative solutions
- 37. Pitfall 1: Avoid Exclusivity Not Just Leaders!
- 38. Pitfall 2: Know Your Citizens Needs Government Evolution Citizen Needs Build Open Nation Full Potential Crowd-source Innovation Self Mastery Create Communities Connectedness Make & Sell Products Basic Needs
- 39. Pitfall 3: Take Risks
- 40. Countries Can Achieve Full Potential!
- 41. Thank You!… Barry Libert, Mzinga barry@mzinga.com Rodrigo Becerra, Microsoft rbecerra@microsoft.com
Notes de l'éditeur
- Add why this matters to Rodrigo and a picture of him personal
- DeficitDouble Digit unemployment in 2010Portugal unemployment rose to 10.9% in the Third Quarter (Business Week Nov 17, 2010)Thousands of civil servants on 6 November rallied peacefully in Lisbon against the proposed budget cuts. The parliament on 3 November approved general guidelines for the 2011 budget, which entails severe ‘austerity' measures and is due to be put to a final vote on 26 November. The government's fiscal plans include tax increases, as well as cuts in public sector salaries and public investment, and the freezing of pensions. Workers affiliated with the CGTP on 29 May rallied in Lisbon to denounce the plans. Prior to this, rail workers on 23 March staged a nationwide strike which severely disrupted rail services, while around 50,000 public sector workers in February marched in the capital to demand a 4.5% salary increment.The government is under pressure to reduce rising public debt and the budgetary deficit, which in 2009 rose to 9.3% of the country's GDP. Under EU rules, member states are required to limit their budgetary deficits to 3% of GDP. However, 20 of the EU's 27 member states are currently running deficits exceeding that limit as a result of the global economic downturn. The authorities are keen to avoid a situation similar to that of Greece, which has been severely affected by the financial crisis.
- According to a study done by Transparency Org, Portugal ranked 32/178 countries on corruption (#1 the most corrupt, #178 the least) Citizens rated them a 6 out of 10 (1 being extremely corrupt and 10 being very trusted and clean)http://www.transparency.org/policy_research/surveys_indices/cpi/2010/results
- Portugal is ranked 46 out of 139 in Global Competitiveness. The ranking slipped in the past 3 years from 43 to 46.
- A Social Nation requires that you think about the model of doing business differently. Organizations are transforming and growing because they are engaging the “customer/client” differently. Social media is not a “teacher knows best” approach. Which I really understand is a challenge for Alexander teachers because it is your job to teach. Which is still necessary for giving lessons to clients...but when you are thinking about the bigger social network for the AT community you are going to have to shift your mentality.If you want to thrive and grow….you will need to develop your followship skills.MAKE IT EASY FOR PEOPLE TO FOLLOW YOU.Today you are a facilitator. And a sharer of information.It’s the age of ‘put your stuff out there and start following it’. Make it easy for people to engage and followthe discourse, the ideas, the people.
- Eye on Earth is a two-way communication platform on the environment which brings together environmental data and scientific information with feedback and observations of millions of ordinary people. You can view air and bathing water quality for the majority of Europe as well as provide your feedback. You can even share this data with your friends and family using a number of social networking sites.The key to this platform is that you can compare and contrast in real time the official information from the European Environmental Agency with information that is being provided real time from citizens in the same zone.It is open and transparent information.
- Build a culture that reflects your core values. Let that permeate how you do business.What is the culture in your community? Your business?What do you value? How does that inform the way you conduct yourselves and conduct business?
- The Power of Information Task Force is a British government agency working to improve the way government shares information with its citizens. Yesterday, the Task Force launched “Show Us a Better Way,” a contest that asks citizens to identify what they would like to see done with public information. If they like the idea they will help fund it, to the tune of £20,000 to develop the idea to the next level. Here are some examples of ideas they are looking for.Examples of possible entries are:Crime Mapping: The slides below show an interactive map showing where crimes have been committed. Unlike a lot of crime maps, however, it doesn't just display the crimes alone - it also contains contact information for your local police. Enabling you to see what's happening in your local area, set your forces top priorities and also decide where to park your car!Fix My Street: This is a simple website where you can report problems with your local environment. You start with a place or postcode and then report your fault. The site allows you to attach a photo before marking your report on a map. The report is then whizzed off to the relevant local authority who can fix it.Culture is becoming the value proposition in today’s world.The whole job is making the customer happy.What’s your job? What are you delivering?So, how did Zappos let culture lead the way?If you can deliver happiness you can…Changing the concept of selling shoes to selling happiness.AT – what are you selling?By the way, he sold his biz for a billion dollars. For the AT community -- As a professional organization --Something to consider….what are you selling? Health, wellness, inner peace, pain relief? And as you get more clarity on that, then you can look at your culture, and consider new policies and procedures that will support your value proposition.
- This one is an “oldie but goody”
- Miami 311The City of Miami, even when limited by a tight budget, looks for ways to improve the services it offers citizens. The city wanted to develop an online application to record, track, and report on nonemergency incidents, but the application’s sophisticated mapping technology would require significant computing resources. Further constrained by long hardware-procurement cycles, the city needed a cost-effective, scalable solution that would maximize its available resources. The city developed its 311 application on the Windows Azure platform , taking advantage of scalable storage, processing power, and hosting provided by Microsoft. As a result, the city was able to reduce IT costs, improve the services it offers citizens, and deliver those services faster than before. It also now relies on a cost-effective disaster-recovery model, an important benefit in this hurricane-prone region. Emily PostIt’s not what you say, it’s how you say itAND, this is important because this is what differentiates you.Are you inviting? Are you caring? Interested, exciting, thoughtful, curious, open.Every member of the community has to take responsibility for etiquette. Knowing that social media creates forums for open communication and engagement…it’s crucial that people mind their manners. Old school!Things to mind:Tone of voice. Language. Intention.Everyone has content. Everyone has something to say. It’s how you put it out there. What is your tone?Are you being a good leader or good follower?Teacher or student? (are you wanting to be the expert and have the final word or are you in a learning engaged mode?). Instructive or Adaptive?If you are building community, choose to be adaptive. Set yourself up for success.
- 2. Step is where we can mention Stim 360, etcPeople – Build a community (goal) thermometerProcess – Experiment (Technology – Use todays technology (technology picture) – thumbs upExploreExperimentMake it Real
- This page shows a sample of how a state could track their Economic Stimulus funds in the initials phases. On the left hand side we see a “jobs created” performance measure to keep track of the jobs as they are reported. In the center and right side we track the state level funds requested vs. the maximum available – making sure that your state receives all of the funds available and meets the mandatory deadlines.To keep this solution simple and flexible to use, at the bottom we are showing the Stimulus funds displayed in an Excel web access window. By using Excel as a web or “cloud based access” point this prevents multiple different versions of the data being created and then quickly falling out of sync with each other. By pulling the latest common data whenever this screen is opened in a web browser, you insure that everyone is working from the same data.This solution is also designed to allow you to pull your data from any financial system to integrate into this platform.
- Review of the 7 rules
- Introductory message from Barry.