The document outlines a workshop for councillors on dealing with conflict and aggression. It includes discussing experiences with conflict, definitions of conflict, who should handle it, recognizing influencing styles, signs of aggression, and principles of safety. Participants will take part in group work analyzing conflict scenarios and discuss mediation models. The workshop emphasizes listening skills and concludes with reflections on positive outcomes.

1. Bridget Harris Workshop for Councillors Dealing with Conflict and Aggression March 1 st 2011

2. - your experiences - presentation and discussion - group work - wrap up Dealing with Conflict and Aggression outline of workshop

3. your experiences who was involved? how did you feel about the situation? How did they feel? What did you do? What do you feel you could have done differently? what was the outcome?

4. What is conflict?

5. Who should deal with conflict?

6. Recognising influencing styles and methods

7. Recognising conflict and aggression in others ?

8. Be safe Don't go it alone Be prepared General principles

9. Some of the different models for approaching conflict Mediation & Community b Involvement Pro-social modelling cbbcbc Brief Encounters cbbcbc

10. Recognising and managing conflict

11. The importance of listening

12. depends how you ask...

13. What are the signs of good/bad listening? ?

14. group work

15. carehome scenarios village roads Why are the individuals involved in a dispute / generating conflict? Why are they talking to you? What are they trying to get out of their interaction with you and others? What are you trying to get out of it? What actions / behaviours will lead to the most positive outcome?

16. conclusions ?

17. Bridget Harris [email_address] March 1st 2011