2. 2
Who we are and how we operate
Our structure
Deloitte at a Glance
The Deloitte Touche Tohmatsu Limited (DTTL) network Member firms are not subsidiaries or branch offices of DTTL and do not act as
of independent member firms operates under the agents for DTTL or other member firms. Rather, they are locally formed entities with
Deloitte brand. their own ownership structure independent of DTTL that have voluntarily become
members of the Deloitte network with a primary purpose to coordinate their
Deloitte provides audit, tax, consulting, and financial approach to client service, professional standards, shared values, methodologies,
advisory services to public and private clients across and systems of quality control and risk management.
150 locations around the world.
DTTL has adopted certain policies and protocols to establish a consistently high
Deloitte is always one step ahead in investing in its level of quality, professional conduct, and service in all member firms. This structure
people, in anticipating clients’ needs, and helping them confers significant strengths, combining high-quality standards and methodologies
reach their goals. with a deep understanding of local markets and a sense of responsibility and
initiative among professionals who have a direct stake in the integrity and growth
of their respective practices.
We are strong
3. 3
Our vision and values
Deloitte at a Glance
Our vision is to be the Standard of Excellence, the first choice of the most sought-after clients and talent.
Deloitte professionals are unified by a collaborative culture that fosters our shared values:
Integrity Commitment to each other
We believe that nothing is more important than our reputation, We believe that our culture of borderless collegiality is a competitive
and behaving with the highest levels of integrity is fundamental to advantage for us, and are committed to nurturing it and preserving it.
who we are. We demonstrate a strong commitment to sustainable, We go to extraordinary lengths to support our people.
responsible business practices.
Outstanding value to markets and clients Strength from cultural diversity
We play a critical role in helping both the capital markets and our Our clients’ business challenges are complex and benefit from
clients operate more effectively. We consider this role a privilege, multidimensional thinking. We believe that working with people of
and we know it requires constant vigilance and unrelenting different backgrounds, cultures, and thinking styles helps our people
commitment. grow into better professionals and leaders.
We stand tall
4. 4
The Deloitte network is the leading global professional services provider,
Where we fit in the marketplace
with deep, well-respected capabilities across a number of disciplines
Audit and Enterprise Tax Consulting Financial Advisory Global Platforms*
Risk Services (AERS)
Audit • Business Tax • Human Capital • Corporate Finance Advisory • CFO Programs
• Accounting Advisory • Customs & Global Trade • Strategy & • Forensic & Dispute Services • Deloitte Analytics
• Assurance Services • Global Employer Services Operations • M&A Transaction Services • Governance & Risk
• Financial Statements • Indirect Tax • Technology • Reorganization Services Management
Audit • International Tax • Valuation Services • Mergers &
• Integrated Services • Legal Services Acquisitions
• Mergers & Acquisitions Services
Enterprise Risk Services • Private Company Services • Sovereign Financial
• Business Risk • Research & Development Institutions
• Information and and Government Incentives • Sustainability and
Technology Risk • Tax Management Climate Change
Consulting
• Transfer Pricing
*Innovative growth opportunities for member firms draw on Deloitte’s multidisciplinary capabilities.
We play big
5. 5
Aggregate Deloitte member firm revenue for FY2010 was US$26.6 billion,
reflecting strong performance in all major industry groups
Competitive market view
FY2010 aggregate member firm revenue by industry group (in billions of US$)
1.6 Consumer Business & Transportation
Energy & Resources
5.1
2.9 Financial Services
Life Sciences & Health Care
Manufacturing
Public Sector
2.8 2.1 Technology, Media, & Telecommunications
Other
3.5
6.9
1.7
6. 6
Consumer Business & Transportation
Competitive market view
• 24 of the top 28 consumer products companies
• 9 of the top 10 retail companies
• of the 6 top tourism, hospitality, and leisure companies
5
• All of the top 4 consumer service companies
• ll of the 46 largest retail, wholesale, and distribution companies
A
• 5 of the 6 top airlines
• of the 6 top freight transportation and logistics companies
5
• The top 4 shipping companies
83% of Consumer Business and Transportation market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies*.
*Based on 2009 analysis
7. 7
Energy & Resources
Competitive market view
• 6 of the 8 largest mining companies
• 17 of the top 25 electric power companies
• 63% of the 60 largest oil & gas companies
• 43% of the largest national oil companies
67% of Energy and Resources market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
8. 8
Financial Services
Competitive market view
• 55 of the top 63 banking & securities companies
• 18 of the top 20 global banks
• 29 of the top 36 insurance companies
• 19 of the top 20 global asset management firms
• 80% of the largest real estate companies
83% of Financial Services market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
9. 9
Life Sciences & Healthcare
Competitive market view
• The 15 largest pharmaceutical manufacturers
• All of the 10 largest medical equipment manufacturers
• 8 of the 10 largest biotechnology companies, leading public and
private health care services entities, and companies worldwide
92% of Life Sciences and Health Care market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
10. 10
Manufacturing
Competitive market view
• 11 of the 13 largest aerospace and defense companies
• 29 of the 32 global automotive companies
• 19 of the top 21 industrial products and services companies
• 25 of the 39 largest process manufacturers in the world
80% of Manufacturing market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
11. 11
Technology, Media, & Telecommunications
Competitive market view
• 21 of the 24 largest technology companies
• The 7 largest global media companies
• 21 of the 22 largest telecommunications companies
92% of Technology, Media, and Telecommunications market
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
12. 12
Public Sector
Competitive market view
Deloitte member firms have established Public Sector practices
in more than 50 capitals, serving the largest ministries and
executive branch agencies
• 19 of the 20 members of the G20
• 9 of the top 10 world’s most competitive nations as ranked
by World Economic Forum
95% of G20
Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
13. 13
Deloitte operates in more than 150 locations in three principal regions:
Americas, Asia Pacific, and EMEA (Europe, Middle East, and Africa)
Americas: Asia Pacific: EMEA: (Europe, Middle East, and Africa)
Argentina Netherlands American Northern Albania Equatorial Jordan Northern Spain
Where we operate
Aruba Antilles Samoa Mariana Algeria Guinea Kazakhstan Ireland Sweden
Bahamas Nicaragua Australia Islands Angola Denmark Kenya Norway Switzerland
Barbados Panama Brunei Palau Armenia Egypt Kuwait Oman Syria
Bermuda Paraguay Darussalam Papa New Austria Estonia Kyrgyzstan Pakistan Tajikistan
Bolivia Peru China Guinea Azerbaijan Finland Latvia Poland Tanzania
Brazil Trinidad & East Timor Philippines Bahrain France Lebanon Portugal Tunisia
British Virgin Tobago Federated Singapore Belgium Gabon Lesotho Qatar Turkey
Islands Turks & Caicos States of Taiwan Belorussia Georgia Libya Republic of Turkmenistan
Canada United States Micronesia Thailand Benin Germany Lithuania Montenegro Uganda
Cayman Islands Uruguay Guam Vietnam Bosnia & Ghana Luxembourg Romania Ukraine
Chile Venezuela Hong Kong Herzegovina Gibraltar Macedonia Russian United Arab
Colombia India Botswana Greece Malta Federation Emirates
Costa Rica Indonesia Bulgaria Greenland Mauritania San Marino United
Dominican Japan Cameroon Hungary Mauritius São Tomé and Kingdom
Republic Korea Cape Verde Iceland Moldova Príncipe Uzbekistan
Ecuador Macao Channel Islands Iraq Morocco Saudi Arabia Vatican State
El Salvador Malaysia Congo Ireland Mozambique Senegal Yemen
Guatemala Marshall Brazzaville Isle of Man Namibia Serbia Zambia
Honduras Islands Croatia Israel Netherlands Slovakia
Jamaica New Zealand Cyprus Italy Nigeria Slovenia
Mexico Czech Republic Ivory Coast South Africa
We are connected
14. 14
In areas around the globe, Deloitte member firms have
formed key groups to enhance cooperation
– Americas Regional talent distribution
Where we operate
– Caribbean and Bermuda Americas: 72,858
EMEA: 62,732
– Central Europe
Asia Pacific: 33,997
– Commonwealth of Independent States (CIS)
Total 169,587
– Deloitte Société Européenne
– East Africa
– LATCO
– Middle East
– Southeast Asia
– Southern Africa
We have got it covered
15. 15
Global clients
We have several distinct global client portfolios:
Office of the CEO (OCEO) Deloitte 25 (D25)
Deloitte’s most globally significant accounts, where Companies with a large global footprint, significant
Clients
our member firms are consistently the client’s first professional services spend, and the potential to have a
choice for services and the account generates a much larger relationship with Deloitte if supported with
disproportionate share of fees, profitability, and long-term, focused investment
brand equity
We keep good company
16. 16
Global clients
Deloitte 300 (D300) Middle market portfolio
Globally significant clients and emerging companies A global approach supporting mid-size and private
that will receive the focused attention and resources of company clients that contribute a significant percentage
the Deloitte organization, including hands-on support of aggregate member firm annual revenue and typically
Clients
from industry leadership and their networks. We serve have annual revenues of US$50 million – US$1 billion.
9 out of 10 of our D300 clients (excluding Public Deloitte is developing programs around four priority
Sector) in more than one country; on average we segments:
provide services to each of these clients in 17 countries. • NextGen
• Private/family businesses
Member firm selected clients program • Mid-size private equity firms
Clients that are strategically important to a • Mid-cap multinational corporations
member firm, have international presence, and will
consequently benefit from heightened awareness
from the global network of member firms.
We make a difference
17. 17
On average, Deloitte serves its largest global Deloitte member firms generate 39% of their global
clients (D300) in 17 countries client (D300) revenues from cross-border business
20 100
20
18
17 17
15 80
15 48% 52%
60%
60 71%
12
10
Clients
40
5 52% 48%
20 40%
29%
0 0
Financial Manu- Consumer Tech, Life Energy
Services facturing Business Media, & Sciences & Audit Consulting Financial Tax
& Transp Telecom & Resources Advisory
Healthcare
Number of countries served for global clients Cross-border revenues HQ country revenues
Average=17 Average=39%
Source: FY09 global sector analysis
Global matters
18. 18
We are valued by clients and respected in the industry for our high-quality services
Our standards and commitments
and experience, globally recognized thought leadership, and commitment to innovation
Thought leadership—Insight and Value Innovation in action
• Industry-leading voice and presence worldwide, with • Advocacy of internal pilots and programs
internationally recognized subject matter experts: that drive innovation globally and in
– Deloitte LLP Center for the Edge Deloitte member firms
– Center for Cross-Border Investment (CCBI) • Commitment to continuous innovation
– Global eminence in market approaches, and delivering cutting-edge services to
positioning, and analyses the marketplace
• Expertise in analytics to help clients leverage
• Strong multimedia portfolio addressing top-of-mind data insights across their organizations
issues and opportunities for clients and communities: • Leadership in critical issues, including global
– Deloitte Debates – Dbriefs webcasts risk, sustainability, and climate change
– Deloitte Review – Podcast series
– Global Economic Outlook quarterly report
We are smart
19. 19
Our standards and commitments
Deloitte aims to be the employer of choice for talented people entering the workforce and for experienced
professionals ready to take their careers to the next level
• A commitment to continuous learning and • A high-performance, collaborative environment, and
development and world-class learning resources and a chance to work with exceptional people and great
technologies to deliver on that promise clients around the world
• Opportunities to work on international assignments
Deloitte is recognized globally as a top employer
and multicultural teams for some of the world’s
leading organizations
• ated as a top 10 global employer brand
R
• A diverse culture in which the advancement of
(Universum World’s Most Attractive Employers)
women to leadership positions is a top priority
• An inclusive culture in which people are empowered
• Significant breadth of employee/recruit engagement
to make a contribution, realize their full potential,
– Over 40,000 hires per year
and support the success of the organization
– Over 1 million applications received each year
• The support and tools to own and define your
– Over 7 million visits to the career website each year
career path
We lead
20. 20
Our standards and commitments
Deloitte is committed to leadership in Corporate Responsibility
• eloitte’s commitment to the public interest goes
D • lobal oversight of the broad corporate responsibility
G
back to the origins of our organization. Today the agenda at DTTL and its member firms is vested in the
Deloitte Shared Values bind the people of Deloitte Global Corporate Responsibility Council.
together across cultures, customs, and languages.
Along with the Ethical Principles, of which one is • hrough Deloitte21, Deloitte member firms are
T
“responsibility to society,” these values define the engaged in local, national, and global advocacy and
way business is done in every member firm. action drive innovations in education and skills to
help underserved young people succeed in the
• s part of their long-standing commitment to
A 21st-century economy.
responsible business, DTTL and its member firms work
with global organizations like the United Nations • eloitte member firms are taking responsibility for
D
Global Compact to design collaborative solutions to their environmental footprint with a multitude of
the large-scale challenges facing business and society. programs designed to motivate their people to
lighten the impacts of their everyday actions at work.
We care
