Progress Business Wheel_2015
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A simple progress check-list for your business, from strategist and speaker Catherine Palin-Brinkworth. Score yourself on your business management now!
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Progress Business Wheel_2015
- 1. The Progress Business Wheel © Progress Performance International 2015 Catherine Palin-Brinkworth M.AppSci (Social Ecology) FAIM CSPGlobal
- 2. 8 Spokes. © Progress Performance International 2015
- 3. 8 Functions © Progress Performance International 2015
- 4. Your business journey 1. Know where you are and where you could go 2. Find out about the market – who wants what? 3. Create the capacity, the product, the service 4. Let everyone know you’re available and get them in the door 5. Make sure it’s a deal and confirm the agreement 6. Take very good care of them and get them there safely 7. Follow up to make sure they’re happy and they’ll refer you 8. Add up your takings and review your processes 1. Leadership 2. Research 3. Manufacturing 4. Marketing 5. Sales 6. Delivery 7. Customer Service 8. Management © Progress Performance International 2015
- 5. Leadership • Possibilities – what could be! • Vision – to the horizon and beyond • Strategic thinking – from here to there • Boundary conditions – standards and values • Continually creative • Inspire and influence • Out front and way beyond © Progress Performance International 2015
- 6. Research • Who’s your market? • Are they a hungry crowd? • What do they want? When? Why? How? • What will they pay for it? • Fears & frustrations – wants – goals • Budget – authority – motivation © Progress Performance International 2015
- 7. Manufacturing • Design – produce – test • Scale and leverage • Pricing and Profit • Quality – consistency • Effectiveness – market feedback • Continual check and review © Progress Performance International 2015
- 8. Marketing © Progress Performance International 2015 Focused on your market Tailored with message and media Brand standards and values Benefit driven and action oriented Test measure review Don’t stop here……..
- 9. SALES • To convert from interest to agreement • Honourable, respectful, truthful, transparent • Maintain trust • DON’T bull…….. • DO ask for a commitment……..to what’s next • Professional, passionately committed to their wellbeing. • Not pushy. Or pathetic. © Progress Performance International 2015
- 10. Delivery • Provide what you promised • On time within budget • Congruent with marketing, brand, vision • Ensure satisfaction • Give a little unexpected extra © Progress Performance International 2015
- 11. Service • Make sure they’re REALLY happy • Ask for feedback – what was good? What could be better? • Ask for referrals – passive or active • Ask about frequency of contact • Suggest any other ways you can help © Progress Performance International 2015
- 12. Management • Measure what matters • Use measurements for progress • Behaviour that’s rewarded gets repeated • Value every resource – especially the human ones! • Communicate everything useful • Stay curious © Progress Performance International 2015
- 13. Simple. Assess your Business Performance on each Spoke. Is there an opportunity for Progress? So what’s next? © Progress Performance International 2015
- 14. Contact Progress Performance International Sydney – Brisbane – Gold Coast - Auckland +61 1300 86 56 08 manager@progressperformance.com © Progress Performance International 2015