Change is inevitable! Organizations go through several changes from small improvement project to drastic organizational changes. The presentation will provide a viewpoint on managing change through a disciplined approach and having right people to navigate through any type of change. Applying simple principles in managing change is the key to change management. Disciplined actions of an individual in an organization impact decisions made throughout the change implementation. Creating a path that appears or results in an effective implementation of change is through collective leadership traits demonstrated in an organization. The presentation will focus on the leadership traits that an individual needs to establish before creating an environment of successful change management.

1. Chaitanya Baliga, Ph.D., ASQ-CQA/CMQOE/CSSGB
Chaitanya Baliga - ASQ Meeting 111 March 2015

2. Manage
Change
Lead
Change
Change is one phenomenon which remains inevitable
in the life of any organization.
Chaitanya Baliga - ASQ Meeting 211 March 2015

3. Triggers:
Business Environment
Technology
Market
Chaitanya Baliga - ASQ Meeting 311 March 2015

4.  Why the need for change/ reason
for the change Fear of the unknown
 Lack of competence
 Connected to the old way
 Low trust
 Temporary fad
 Not being consulted
◦ Poor communication
 Changes to routines
 Exhaustion/Saturation
 Change in the status quo
 Benefits and rewards
Chaitanya Baliga - ASQ Meeting 411 March 2015

5.  Organizations need to anticipate,
direct and cope with changes within
their organizational environments.
 Proactive and progressive leaders, are
able to ensure and maintain stability,
survival, sustainability, and
competitive edge within the fiercely
competitive and globalized business
environment.
Chaitanya Baliga - ASQ Meeting 511 March 2015

6. Change
Initiator
Early
Adopters
Early
Majority
Late
Majority
Laggards
Willing to take
risk on change
Waits to hear
good anecdotes
Pragmatic: Wants
anecdotal evidence
Conservative:
Wants to see; Hold on
Skeptic: No Way
Whenever you see a successful business,
someone once made a courageous decision.”
― Peter F. DruckerChaitanya Baliga - ASQ Meeting 611 March 2015

7.  False Evidence Appearing Real
 FOG: FACTS Vs Opinion and Guesses
“F-E-A-R has two meanings:
'Forget Everything And Run'
or
'Face Everything And Rise.'
The choice is yours.”
- Zig Ziglat
Chaitanya Baliga - ASQ Meeting 711 March 2015

8. Chaitanya Baliga - ASQ Meeting 811 March 2015

9. Late/ Early
Majority
Change
initiators/
Early
Adopters
Laggards
Potential
Adopters
+
+
-
-
Accountability=
Behaviour + Position
Attitude =
Belief + Perception
Change
Initiator
Early
Adopters
Early
Majority
Late
Majority
Laggards
Chaitanya Baliga - ASQ Meeting 911 March 2015

10. Consideration by potential adopters from awareness to
adoption.
 Relative advantage - Change is perceived as being
better than the current state;
 Compatibility – Change is perceived to be consistent
with the existing values, past experiences and needs of
potential adopters;
 Complexity - Change is perceived as difficult to adopt;
 Trialability - An opportunity to experiment with the
change on a limited basis
 Observability -Change is visible to others
Chaitanya Baliga - ASQ Meeting 1011 March 2015

11.  10% are positive leaders and 10% are negative
leaders.
 80% of people in any given group are followers.
Too many leaders are like travel agents
– they are sending people where they
have never been themselves.
Instead you want to be a tour guide –
you want to take people with you.
Chaitanya Baliga - ASQ Meeting 1111 March 2015

12. Level 5 :
Executive
Paradoxical
blend of
personal
humility and
professional
will
Level 4:
Effective Leader
Pursuit of a
clear and
compelling
vision /
higher
performance
standards
Level 3:
Competent
Manager
Organizes
resources
on
achieving
objectives
effectively
and
efficiently
Level 2:
Contributing
Team Member
Individual
contribution to
team
objectives
Level 1 :
Highly Capable
Individual
Makes
productive
contributions
through
competence,
talent,
knowledge ,
skill and work
habits
Chaitanya Baliga - ASQ Meeting 1211 March 2015

13.  Understand the change (improvement) to
access the potential value !
 Manage the System and Not People
Chaitanya Baliga - ASQ Meeting 1311 March 2015

14.  Elephant
◦ Emotional part is instinctive and feels pain and
pleasure
 Rider
◦ Reason or Rational part is reflective, conscious,
deliberative and analytical
Everyone in an organization is
both a Rider and an Elephant
Chaitanya Baliga - ASQ Meeting 1411 March 2015
Direct the Rider (rational)
Motivate the Elephant
(emotional)

15.  Caused by the elephant
◦ The elephant is much stronger than the rider,
but it is lazy and prefers immediate gratification
over delayed gratification
◦ Exhaustion due to things that are “true but
useless”
 Motivate the Elephant
◦ Shrink the change
◦ Find the feeling
◦ Implement small change
Chaitanya Baliga - ASQ Meeting 1511 March 2015

16. o Change that person’s situation
o The solution to changing people
behaviour is to change their
situation
o Emotional conviction
o Self control
o Laziness is often exhaustion
(the Rider wears out trying to control the
Elephant)
o People simply run out of will power
o Rational direction
o Provide crystal-clear direction
Chaitanya Baliga - ASQ Meeting 1611 March 2015

17.  Direct the Rider
◦ Provide crystal-clear direction
 Resistance = Lack of Clarity
 Motivate the Elephant
◦ More Elephants than Riders
◦ Elephants need emotional reasons to change
 Laziness = exhaustion
 Shape the Path (change the situation)
◦ Workflows, systems, habits
◦ Understand the "why" behind the change
◦ Commitment from leaders throughout the
organization
Chaitanya Baliga - ASQ Meeting 1711 March 2015

18. Understand
the Direction
Grasp for
Current
Condition
Establish the
next Target
Iterate
towards
Target
Condition
Chaitanya Baliga - ASQ Meeting 1811 March 2015

19.  Utilize a structured change management
approach from the initiation of the project
 Active and visible participation by senior
leaders
 Advocacy by management levels including
middle managers and front-line supervisors
 Communications that describe the need for
change, the impact on employees and the
benefits to the employee (answering "What's
in it for me?"
Chaitanya Baliga - ASQ Meeting 1911 March 2015

20. Leadership: Level 5 Leader who has blend of personal
humility and professional will/Mentor
Right people: Attitude /Behaviour/ Ability
Facts based culture
Passion for doing right for the organization
Managing systems rather than people
Discipline approach by following the process
Change the situation by implementing small
changes and show the bright spots in the path
“ “Don`t be afraid to take a big step when one is
indicated. You can`t cross a chasm in two small
steps.”
― David Lloyd George
Chaitanya Baliga - ASQ Meeting 2011 March 2015

21.  Switch : How to Change Things When
Change is Hard - Chip Heath & Dan Heath
 The Five Levels of Leadership - John Maxwell
 Good to Great: Why Some Companies Make
the Leap...And Others Don't - Jim Collins
 What Causes Behavior Change? -Dr. B J Fogg
Chaitanya Baliga - ASQ Meeting 2111 March 2015

22. Chaitanya Baliga - ASQ Meeting 2211 March 2015