IGNOU MSCCFT and PGDCFT Exam Question Pattern: MCFT003 Counselling and Family...
Communication skills
1. WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS By Krishna Chaitanya
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3. What is Communication? Communication is the art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings .
8. What are the most common ways we communicate ? Spoken Word Written Word Visual Images Body Language
9. Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.
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11. Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
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23. Success for YOU… … the new global and diverse workplace requires excellent communication skills!