This is a short introduction to BPM (Business Process Management) for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School. References: Garimella K. & Lees M. & Williams B. 2008. BPM Basics For Dummies. Indianapolis: Wiley. Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.

1. usiness B P M rocess anagement The next hype or real buiness saviour? Group 2

2. Introduction There is a big hype around BPM at the moment, attracting a lot of investments. Is BPM the key solution?

3. What is a Business Process? (1) Business Process Steps Input Output

4. What is a Business Process? (2) ? Input Output Process

5. Definition of BPM BPM is a process-centric approach (cross-functional)for improving business performance that combines informationtechnologywith governance methodologies.

6. Key Enablers of BPM People Technology Processes

7. Technology Processes People

8. Business Value of BPM Customer Satisfaction Profit

9. When to consider BPM?

10. When not to consider BPM? To reduce head count Everyone is implementing it Only because the current system is old Only because the boss wants it To meet regulatory requirments

11. Risks and Common Mistakes Insufficient clarity of processes and roles Automation of bad processes Neglecting the end user Silo thinking No training

12. Does OIM = BPM? Input Output Process

13. Hype? A lot of confusion has been created in the market by the innumerous software vendors with no clear standards. They have created high expectations of BPM that can‘t be completely fullfilled by all software vendors. Companies need to carefully assess their needs and select BPM technology architecture accordingly.

15. Members – Group 2 Abel Christina Funmi Lukas Magiel Stephen