Organizations have emotional and social lives that impact their success. Some emotions are "dynamic" and good for companies, while others are "deadly" emotions that were identified in studies as fear, anger, selfishness, greed, anxiety, jealousy, envy, hatred, stress, apathy, and hostility. While the emotional life of an organization is experienced daily by employees and sometimes customers, management often cannot see or manage it. Emotionally intelligent organizations monitor these emotions regularly so they can address negative trends early.
1. 11 DEADLY EMOTIONS
Like people, organisations also have an "emotional and social life", which has a
paramount impact on the success of the company. Some emotions, the "dynamic
emotions", are good for the company. But there are also bad ones; In several TMI
studies made for clients we have revealed eleven "deadly emotions".
THE EI ORGANISATION PART 3/7
While the emotional and social life of the organisation is experienced
every day by the employees and sometimes even visible to the company's
customers, it is often invisible to management and consequently
difficult or impossible to manage. Organisational awareness is the
basis for turning "deadly emotions" into "dynamic emotions".
Emotionally intelligent organisations monitor these emotions regularly
so that negative trends in their development can be registered and
addressed as early as possible.
Fear
Anger
Selfishness
Greed
Anxiety
Jealousy
Envy
Hatred
Stress
Apathy
Hostility
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KNOWING ORGANISATIONAL EMOTIONS