Donna Price is a leadership consultant and keynote speaker who runs Compass Rose Consulting. She provides seminars and training on managing difficult workplace behaviors, especially screaming and yelling. Her trainings teach managers new communication strategies and help them recognize how uncontrolled anger impacts employees and customers. By investing in coaching and practicing alternative behaviors, managers can learn to address issues without disempowering their staff through intimidation, which improves employee engagement and innovation.

1. Compass Rose Consulting
Donna Price
Leadership Consultant
Keynote Speaker, Seminar Leader
www.CompassRoseConsulting.com

3. just not the right approach to deal
with your boss, your co-workers or
your employees

4. But overall screaming
just is not good for
business.

5. high quality services or products
and they find that the employees
are have an out and out screaming
match?

6. The customer feels
uncomfortable.
What should they do? Do
they say “excuse me”?

7. or perhaps they just leave their items on the counter
and walk out

8. Are they speaking highly of your customer service?
Do they want to return or do they feel a new service
provider --- your competition

13. that they are powerless to change
the environment and make it a
good place to work

14. they may actually feel fearful and be dealing with
their fears as a manager with loud outbursts

15. a pattern of behavior that they are unsure how to
change

17. training they must teach new
behaviors and coach staff on how to
make needed changes

19. recognize the impact
of this behavior and
seek out resources to
make necessary
changes

20. behavior for managers and let them know that
screaming is not acceptable

21. It is worth investing in coaching and training to
make changes in behavior

22. Through this combination new skills can be learned
and then practiced

24. with staffs over controlling, screaming, and
disempowering will all be addressed

25. engagement, increased innovation and a
collaborative team environment

26. ultimately your company becomes a good place to
work

27. increases in innovative ideas are shared,
collaborative problem solving and more.

28. www.CompassRoseConsulting.com

29. www.CompassRoseConsulting.com/Subscribe