9. implementation (3) quality management

Project Management –
Implementation (3)
8/13/2017 1Arch. Dania Abdel-Aziz/ Lecture 9
University of Jordan
Year 2016/2017
Second Summer Semester
Arch. Dania Abdel-Aziz

Content
1. Steps / Phases
2. Partial techniques and tools per step
1. 1. PROJECT INITIATION
2. 2. PROJECT PLANNING & SCHEDULING
3. 3. PROJECT CONTROL
4. 4. PROJECT TERMINATION / EVALUATION
3. Related software
8/13/2017 2Arch. Dania Abdel-Aziz/ Lecture 9

Project quality management
"If something is worth doing, it is worth doing right."
• There is little point to taking on a new project, only to complete it to a low
standard of quality that will not reflect well on you or your organization.
8/13/2017 Arch. Dania Abdel-Aziz/ Lecture 11 3

• In order to have pride in what you
have accomplished, and for it to
benefit the organization in the long
run, the quality needs to be up to the
standards of everything else that you
do.
• Project quality management is the
process of establishing a level of
expected quality at the start of a
project, and then maintaining that
quality throughout until the project
has been completed.
Several areas that are often at the
root of poor quality

• In some situations a quality standard might be obvious, for example a
computer system used by customer service staff must be able to deal
with peak loads. In this case, a quality standard could specify that when
one hundred staff are inputting data at the same time, the system
response time must still be less than two seconds.
• However quality is not always quite so easy to define; consider the
design of the computer interface to capture customer data.

Managing project quality

• Planning Quality Management Before the
project gets underway, it is best to analyze the
level of quality that you intend to put into a
given product.
• Quality is forever linked to cost, and so you
must take your project budget into
consideration as part of this planning process.
Quality
Time
Cost

• The process of planning quality can be complex because it has to balance
the interests of overall quality with the reality of a budget and is an
essential part of project communication throughout the project life cycle.
And for all those cares about quality:
Owner
Resident Project
Representative
Architect’s supervisor
Utility companies
Site inspectors
Manufacturers
Prefabrication factory
inspector
Other Stakeholders
Project
Developer/Contractor
Field manager
Quality manager

Performing Quality Assurance
• Now that your quality plan is in place, the next step is outlining how you
are successfully going to meet that plan and put it into action.
• The methods that you intend to use during the project itself need to align
with the quality goals that have been outlined previously.

Controlling Quality
• This is what happens once the project is underway. All of the great
planning that has already been done won't do you any good if it isn't
adhered to closely along the way.
• Quality control might be the most important piece of the whole project
quality management puzzle because correcting any problems as soon as
possible will save you wasted time and money down the line.

Difference between Quality Assurance and Quality
Control
• Quality assurance is part of the executing process and is concerned with making
sure that the quality objectives are met. It is focused on process improvement.
• Quality control, on the other hand, is part of the monitoring and controlling
process and is concerned with checking (by means of measuring and testing) that
the quality requirements are being met.

PROJECT MANAGEMENT AND ISO
QUALITY MANAGEMENT

Project Management and ISO Quality Management
The ISO approach to quality management
emphasizes the following concepts:
Customer Satisfaction: Quality means
delivering the product so that its
requirements meet the customer's
expectations. However, this does not mean
gold plating, or adding requirements that
the customer did not request.
Prevention over Inspection:
Inspection can reduce the probability of
defects, but prevention through planning,
designing, and building in quality can reduce
that probability of defects for a lot less cost
than through the inspection process.

Continuous Improvement
• Plan - Understand the existing situation and
then establish the objectives and processes
necessary to deliver results in accordance with
the target or goals.

• Do - Implement the plan.

• Check - Study the actual results of the previous
phase and compare them against the expected
targets or goals to discover any differences.

• Act - Where there are significant differences
between actual and planned results request
corrective actions.
• Analyze the differences to determine their root
causes.
• Determine where to apply changes that will
include improvement of the process or product.

QUALITY CONTROL OF
CONSTRUCTION PROJECTS

Quality Control of Construction Projects

Technical process and management process

Quality control of construction projects
1. Human control
Human are considered as both the controlled targets and controlling motivation of
other quality activities. The contents of human control includes:
knowledge behaviour
quality consciousness
psychologic
al state
physical
condition
ability
professional ethics

1. Human control
The main measures and approach of human control on construction sites are:
1. Objectives and responsibilities of project manager being considered as the center.
2. The overall quality of sub-units should be controlled, including the technical quality,
management quality, service and social Reputation.
3. The operating workers should be asked certificates, etc.
4. The training, discussions and exchange activities of quality assurance should be carried out.
5. There should be very strict on-site management system and production discipline, and the
standard of operation technology and management activities.
6. Communication activities should be promoted to arouse staff‘s enthusiasm.

2. Materials control
• Materials (including raw materials, finished products, semi-finished products,
components and parts) are material conditions of construction. Material quality is
one of necessary conditions to ensure construction quality.
Main contents of quality control of materials:
(1) Material procurement
The contractor should purchase materials based on:
1. The integrated consideration of engineering characteristics,
2. construction contracts,
3. the scope of application,
4. construction requirements,
5. the performance and price of materials.
The procurement should be arranged in advance according to the construction
schedule.

(2) Material testing
• Through a series of detection methods, the material data obtained is compared
with quality standards, to judge the reliability of quality materials, and whether
they can be used for engineering. Sampling inspection is commonly used method.

(3) Storage and usage
• The quality problems caused by material deterioration or misuse should be
avoided in the management of storage and usage, such as corrosion of steel, and
the mix of reinforcement with different diameters.

When dealing with construction materials we should take in mind where are
those materials are manufactured? Basically when can divide them into:
1. Prefabricated materials.

2. Site - created materials.

1. Prefabricated materials. 2. Site - created materials.
Takes longer time in production
and less time in assembling
Generally higher quality
Tighter tolerances
Manufactured under tightly-
controlled conditions
Usually more expensive
Takes shorter time in production
(as raw material) and longer
time in creating/ assembling.
Generally lower quality
Vulnerable to Weather effects,
relaxed adherence to standards,
Higher level of human error.
Less controlled.
conditions
Usually less expensive

3. Control of construction machinery and equipments
• Construction machinery and equipments are essential facilities for the modern
construction, reflecting the construction power of the enterprise, and having a
direct impact on the project progress and quality.
The contractor should select construction machinery and equipment in accordance
with:
• Advanced technology,
• Economic rationality,
• Production application,
• Reliable performance and safety,
with the applicability and reliability to a specific project.

4. Control of construction methods
• Construction methods are reflected in the concentration of technical solution,
process, testing methods, and arrangements of construction procedures for
construction adopted by construction contractors.
• When selecting the construction program, some viable options of major projects
should be prepared, presenting main contradictions, advantages and
disadvantages, so as to discussion and comparison, then the best option will be
selected.
• When developing programs for the major projects, such as the new structure,
new materials, new technology, large-span, large cantilever, the tall structure
parts, and so on, the possible construction quality problems and treatment
should be fully assessed.

5. Environmental control
• Creating a good environment will play an important role in guaranteeing the quality and
safety of construction projects, achieving civilized construction, and setting social image of
construction corporation. Control of construction environment includes not only the
understanding, restriction, transformation and usage of natural environment, but also
activities of creating working environment and environment management.

Processing procedures of
quality problems

Thank you 

9. implementation (3) quality management

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