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Beyond Click-Through Rates:
Measurement and Mobile

John Egan
GM, Mobile
Miniclip America
@jegania
The Landscape
 Projected, Realistic Growth


   • US Mobile Ad Spending will
     grow

   • The market pace is dizzying

   • Brand advertisers are active,
     but inconsistent in their
     approach

   • Online incumbents are not
     dominant here

Source: emarketer, Sept. 2011
The Landscape
Opportunity & Challenges


• Operational expectations are grounded in
  online practices
• Those expectations are flawed!




                             ≠
Title


A global game publisher
 that produces original,
   free-to-play games
65
       Million
       players worldwide
       monthly
Source: Google Analytics, approximate monthly average
Online and Mobile.
Mobile Growth
60,000,000




50,000,000




40,000,000




30,000,000




20,000,000




10,000,000




        -
Games are the dominant activity in Mobile.




                                    US Mobile
                                 App Consumption,
                                  Time Spent per
                                     Category




                                   Source: Flurry Analytics, January 2012
“The Great Mobile Ad Spending Gap”
     2011 US Ad Spending vs. Consumer Time Spent by Media




                                • Opportunity
                                • Challenges




                                           Sources: VSS, Mary Meeker (KPCB), comScore, Alexa, Flurry Analytics
Online.
And Mobile.
What Our Clients Are
  Saying About
      Mobile
Stacey – Digital Activation, Starcom




“…We know we need to be there…but
we don’t really know how to approach
it and what to do with it.”
Rebecca– Media Director, 4D


    “…With the ad networks, I start
  campaigns with a site list big, but
                                 this


   when I ask for a report at the end,
            the list is   this big.
       …Running blind just sucks.”
Ryan–Operations Manager, Goodby Silverstein



 “..The space is still very fragmented
and nothing has been standardized…it
makes running mobile across multiple
        partners a ton of work.”
Why is this Challenging?
•   Specifications (Not Enough)
•   Fragmentation (Too Much)
•   Systems Alignment (LOL)
•   Reporting and Metrics (CTR?!)
Specifications

       Creative   MANY Options for Ad Serving




.PNG   .MPEG4
Specifications
“Other” is the Market Leader

                                             US Mobile Advertising Market Share




                                                                                           Google
                                                                                            24%

                                   Other
                                   44%

                                                                                                     Apple
                                                                                                     15%

                                                                       Millenial
                                                                        Media
                                                                        17%


                           Source: Excerpt – IDC Report: “U.S. Mobile Online Advertising Sizing and Vendor Market Shares”
Specifications
Predicting Functionality for “Other” is….Tricky
       Creative         Ad Server




.PNG   .MPEG4
Specifications

       Creative   What Developers HATE
                                              • Multiple Ad
                                             Serving SDKs

                                         • Destabilizes App

                                              • Bloats App
.PNG   .MPEG4
                                                • Updates!
Specifications - Solution

       Creative   MRAID Compliant Ad Server


                                         Container
                                   Allows rich media ads
                                       to display in apps
.PNG   .MPEG4



                                         Controller
                                    Serves a bridge that
                                    can integrate HTML
                                              based ads
Fragmentation
Fragmentation - Solution
Plan on three sizes for Fullscreen ad units




      480x320                       320x480     300x250
      “Portrait”                  “Landscape”    “Flex”
Systems Alignment

       Creative   Ad Server   3rd Party Tracking




.PNG   .MPEG4
Systems Alignment
---- Original Message ----
From: xxxxxxxxxxxxxxxxxxxxxxxx
Date: April 9, 2012 4:23 PM
Subject: Mobile Ad Serving / Tomorrow’s Launch
To: xxxxxxxxxxxxxxxxxxxxx

Hello,
Just wanted to reach out and make sure that you are all aware that
Vindico will also be required for the mobile ad tracking for
xxxxxxxxxxxxx as well.

Thanks!
Systems Alignment - Solutions
• Test in Advance
• Check for <10% Discrepancies
• Communicate!


                                 0.4% Discrepancy
                                     (iOS only)


.PNG   .MPEG4
Critical Works
What Path                for Us
• 3rd Party Variance / Miniclip Numbers = %
• Negative Indicates 3rd Party Numbers were lower

                           3rd Party Impression Tracking - iOS
 Ad Product          DFA         MediaMind          Pointroll    Atlas
 .PNG Image
 Ads               1.08%          1.69%             6.22%       -2.43%
 Celtra Rich
 Media             -0.42%         Testing           Testing     Testing

                              3rd Party Click Tracking - iOS
 Ad Product          DFA         MediaMind          Pointroll    Atlas
 .PNG Image
 Ads               2.62%          4.82%              N/A        -12.43%
 Celtra Rich
 Media            28.89%          Testing           Testing     Testing
Ongoing: Discrepancies
• Unique Challenges in this Medium - especially for Clicks
• Advise Using 3rd Party and Publisher Reporting
• Communicate!

                           Potential Discrepancy
                                  Causes

                         Connection Loss
                         Latency
                         File Size
                         Cachebuster
                         Browser / Device
Critical Works
What Path                for Us
• 3rd Party Variance / Miniclip Numbers = %
• Negative Indicates 3rd Party Numbers were lower

                        3rd Party Impression Tracking - Android
 Ad Product          DFA         MediaMind          Pointroll     Atlas
 .PNG Image
 Ads               1.08%          4.22%             7.62%        -0.13%
 Celtra Rich
 Media               N/A            N/A              N/A          N/A

                            3rd Party Click Tracking - Android
 Ad Product          DFA         MediaMind          Pointroll     Atlas
 .PNG Image
 Ads               2.62%          6.25%              N/A        -38.71%
 Celtra Rich
 Media               N/A            N/A              N/A          N/A
Ongoing: “Rich Media Gap”
• Updates Required
• Confirmation Required



                           96 Apps…

                       Ad Server SDK
                      Requires Updates

                       Schedule Varies
                      by App and by
                      Developer
Programs
Measurement
• Yes. Direct Sold Campaigns Outperform Networks on Our Apps
• Clicks? Is this 2004?
 20.00%


 18.00%
                                                    17.58%
 16.00%


 14.00%


 12.00%


 10.00%                                                        Network
                                        8.77%
  8.00%                                                        Direct
  6.00%


  4.00%

           1.86%      2.20%
  2.00%


  0.00%

                 Banner                     Interstitial
Mobile Does Drive Brand Lift…
         % of Respondents to Correctly Recall Brand Advertiser



             Interstitial Only               12.14%



        Banner + Interstitial                    13.93%



Banner + Interstitial + Video                                18.50%


                             0.00%   5.00%   10.00%       15.00%      20.00%      25.00%




                                                                               Source: User Survey
…But CTR is NOT Brand Lift


                                                                              20.49%
             Interstitial Only
                                                     12.14%


                                                11.07%
        Banner + Interstitial
                                                          13.93%


                                             8.92%
Banner + Interstitial + Video
                                                                       18.50%

                             0.00%   5.00%           10.00%        15.00%           20.00%              25.00%




                                                                       Source: User Survey, Ad Server Performance Metrics
Reporting
 Example Metrics
                                  Example Report: Expandable Video Interstitial

• Impressions
• Clicks
• Video Starts
• Video Completions
                                         Impressions and Expansions
• Gameplays
• Replays
• Custom Actions
                      Expansions from Banner to Fullscreen




                                      Video Starts
Mobile Engagement Funnel

                   • Impressions
    EXPOSURE       • Share Of Voice
                   • Captured by Ad Server
                   • Interaction / Clicks
   PARTICIPATION   • Views / Plays / Installs / Downloads
                   • Captured by Ad Server & Rich Media

                   • Finishes
   COMPLETION      • Completed Video Views
                   • Captured by Rich Media
                   • Likes
    ADVOCACY       • Follows
                   • Shares
                   • Captured by Rich Media

     ACTION        Time
Insights from Programs
Compare Performance by:
• Platform
• Device
• Game Genre
• Creative
• Trailer

       Example Outcomes
       • Metric: Expand Rate
       Sports Games outperform Puzzle by 2x

       • Metric: Complete Landing Page Action
       YouTube outperforms Twitter by 4x
Ongoing: Post-Campaign Effectiveness
       Did You See the "Puss in Boots" Movie?   Yes!
                                                Not Yet
                                                Nope




         26%                26%




                   48%
Best Practices (1 of 2)
            WIN                            FAIL
      “One Digital Budget”      Mobile Budget, Online Budget,
   Mobile + Online + Social     Social Budget, Test Budget…




   Respect Audience Behavior       Repurposed TV Creative
1:45 average session length =   Interruptive & Interminable
      :15 Video. MAX.



            ADD.                              AD.
   New Games, New Content,         “Click Me!”, “Install Me!”,
    Relevance & Familiarity         Everywhere & Nowhere
Best Practices (2 of 2)
 Plan for Fragmentation – build multiple creative sizes

 Ask if the ad server and creative are MRAID compliant

 Talk about prior experiences with 3rd party tracking

 Has that exact combination been tested before?

 Define the metrics that matter

 Communicate!
Thank you & next steps…
John Egan
GM, Mobile
Miniclip America
@jegania

Meet The Mobile Gamers Infographic:
http://playstartshere.com/mobile/Large-graphic-V5-150-dpi.jpg
About:
http://corporate.miniclip.com/page/view/advertising/

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Beyond Click-Through Rates: Measurement and Mobile

  • 1. Beyond Click-Through Rates: Measurement and Mobile John Egan GM, Mobile Miniclip America @jegania
  • 2. The Landscape Projected, Realistic Growth • US Mobile Ad Spending will grow • The market pace is dizzying • Brand advertisers are active, but inconsistent in their approach • Online incumbents are not dominant here Source: emarketer, Sept. 2011
  • 3. The Landscape Opportunity & Challenges • Operational expectations are grounded in online practices • Those expectations are flawed! ≠
  • 4. Title A global game publisher that produces original, free-to-play games
  • 5. 65 Million players worldwide monthly Source: Google Analytics, approximate monthly average
  • 8. Games are the dominant activity in Mobile. US Mobile App Consumption, Time Spent per Category Source: Flurry Analytics, January 2012
  • 9. “The Great Mobile Ad Spending Gap” 2011 US Ad Spending vs. Consumer Time Spent by Media • Opportunity • Challenges Sources: VSS, Mary Meeker (KPCB), comScore, Alexa, Flurry Analytics
  • 12. What Our Clients Are Saying About Mobile
  • 13. Stacey – Digital Activation, Starcom “…We know we need to be there…but we don’t really know how to approach it and what to do with it.”
  • 14. Rebecca– Media Director, 4D “…With the ad networks, I start campaigns with a site list big, but this when I ask for a report at the end, the list is this big. …Running blind just sucks.”
  • 15. Ryan–Operations Manager, Goodby Silverstein “..The space is still very fragmented and nothing has been standardized…it makes running mobile across multiple partners a ton of work.”
  • 16. Why is this Challenging? • Specifications (Not Enough) • Fragmentation (Too Much) • Systems Alignment (LOL) • Reporting and Metrics (CTR?!)
  • 17. Specifications Creative MANY Options for Ad Serving .PNG .MPEG4
  • 18. Specifications “Other” is the Market Leader US Mobile Advertising Market Share Google 24% Other 44% Apple 15% Millenial Media 17% Source: Excerpt – IDC Report: “U.S. Mobile Online Advertising Sizing and Vendor Market Shares”
  • 19. Specifications Predicting Functionality for “Other” is….Tricky Creative Ad Server .PNG .MPEG4
  • 20. Specifications Creative What Developers HATE • Multiple Ad Serving SDKs • Destabilizes App • Bloats App .PNG .MPEG4 • Updates!
  • 21. Specifications - Solution Creative MRAID Compliant Ad Server Container Allows rich media ads to display in apps .PNG .MPEG4 Controller Serves a bridge that can integrate HTML based ads
  • 23. Fragmentation - Solution Plan on three sizes for Fullscreen ad units 480x320 320x480 300x250 “Portrait” “Landscape” “Flex”
  • 24. Systems Alignment Creative Ad Server 3rd Party Tracking .PNG .MPEG4
  • 25. Systems Alignment ---- Original Message ---- From: xxxxxxxxxxxxxxxxxxxxxxxx Date: April 9, 2012 4:23 PM Subject: Mobile Ad Serving / Tomorrow’s Launch To: xxxxxxxxxxxxxxxxxxxxx Hello, Just wanted to reach out and make sure that you are all aware that Vindico will also be required for the mobile ad tracking for xxxxxxxxxxxxx as well. Thanks!
  • 26. Systems Alignment - Solutions • Test in Advance • Check for <10% Discrepancies • Communicate! 0.4% Discrepancy (iOS only) .PNG .MPEG4
  • 27. Critical Works What Path for Us • 3rd Party Variance / Miniclip Numbers = % • Negative Indicates 3rd Party Numbers were lower 3rd Party Impression Tracking - iOS Ad Product DFA MediaMind Pointroll Atlas .PNG Image Ads 1.08% 1.69% 6.22% -2.43% Celtra Rich Media -0.42% Testing Testing Testing 3rd Party Click Tracking - iOS Ad Product DFA MediaMind Pointroll Atlas .PNG Image Ads 2.62% 4.82% N/A -12.43% Celtra Rich Media 28.89% Testing Testing Testing
  • 28. Ongoing: Discrepancies • Unique Challenges in this Medium - especially for Clicks • Advise Using 3rd Party and Publisher Reporting • Communicate! Potential Discrepancy Causes  Connection Loss  Latency  File Size  Cachebuster  Browser / Device
  • 29. Critical Works What Path for Us • 3rd Party Variance / Miniclip Numbers = % • Negative Indicates 3rd Party Numbers were lower 3rd Party Impression Tracking - Android Ad Product DFA MediaMind Pointroll Atlas .PNG Image Ads 1.08% 4.22% 7.62% -0.13% Celtra Rich Media N/A N/A N/A N/A 3rd Party Click Tracking - Android Ad Product DFA MediaMind Pointroll Atlas .PNG Image Ads 2.62% 6.25% N/A -38.71% Celtra Rich Media N/A N/A N/A N/A
  • 30. Ongoing: “Rich Media Gap” • Updates Required • Confirmation Required 96 Apps…  Ad Server SDK Requires Updates  Schedule Varies by App and by Developer
  • 32. Measurement • Yes. Direct Sold Campaigns Outperform Networks on Our Apps • Clicks? Is this 2004? 20.00% 18.00% 17.58% 16.00% 14.00% 12.00% 10.00% Network 8.77% 8.00% Direct 6.00% 4.00% 1.86% 2.20% 2.00% 0.00% Banner Interstitial
  • 33. Mobile Does Drive Brand Lift… % of Respondents to Correctly Recall Brand Advertiser Interstitial Only 12.14% Banner + Interstitial 13.93% Banner + Interstitial + Video 18.50% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% Source: User Survey
  • 34. …But CTR is NOT Brand Lift 20.49% Interstitial Only 12.14% 11.07% Banner + Interstitial 13.93% 8.92% Banner + Interstitial + Video 18.50% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% Source: User Survey, Ad Server Performance Metrics
  • 35. Reporting Example Metrics Example Report: Expandable Video Interstitial • Impressions • Clicks • Video Starts • Video Completions Impressions and Expansions • Gameplays • Replays • Custom Actions Expansions from Banner to Fullscreen Video Starts
  • 36. Mobile Engagement Funnel • Impressions EXPOSURE • Share Of Voice • Captured by Ad Server • Interaction / Clicks PARTICIPATION • Views / Plays / Installs / Downloads • Captured by Ad Server & Rich Media • Finishes COMPLETION • Completed Video Views • Captured by Rich Media • Likes ADVOCACY • Follows • Shares • Captured by Rich Media ACTION Time
  • 37. Insights from Programs Compare Performance by: • Platform • Device • Game Genre • Creative • Trailer Example Outcomes • Metric: Expand Rate Sports Games outperform Puzzle by 2x • Metric: Complete Landing Page Action YouTube outperforms Twitter by 4x
  • 38. Ongoing: Post-Campaign Effectiveness Did You See the "Puss in Boots" Movie? Yes! Not Yet Nope 26% 26% 48%
  • 39. Best Practices (1 of 2) WIN FAIL “One Digital Budget” Mobile Budget, Online Budget, Mobile + Online + Social Social Budget, Test Budget… Respect Audience Behavior Repurposed TV Creative 1:45 average session length = Interruptive & Interminable :15 Video. MAX. ADD. AD. New Games, New Content, “Click Me!”, “Install Me!”, Relevance & Familiarity Everywhere & Nowhere
  • 40. Best Practices (2 of 2)  Plan for Fragmentation – build multiple creative sizes  Ask if the ad server and creative are MRAID compliant  Talk about prior experiences with 3rd party tracking  Has that exact combination been tested before?  Define the metrics that matter  Communicate!
  • 41. Thank you & next steps… John Egan GM, Mobile Miniclip America @jegania Meet The Mobile Gamers Infographic: http://playstartshere.com/mobile/Large-graphic-V5-150-dpi.jpg About: http://corporate.miniclip.com/page/view/advertising/