The document describes Mobiso's unified speech assistant solution for Mitel, highlighting key benefits such as enhancing customer relationships, boosting productivity, and freeing employees from keypads. It also outlines Mobiso's cloud-based speech recognition services which allow IP PBX providers to offer speech capabilities with no local hardware/software requirements. Finally, it provides an overview of how partners can set up a free hosted pilot of Mobiso's services using SIP registration.
4. Mobiso’s Speech Assistant
Enhances customer
relationships
Boosts productivity
Frees employees from
keypads
Virtualizes your voice
environment
5.
6. Mobiso allows any Mitel partner the ability to
offer a world class speech assistant.
7. A speech recognition solution hosted
in the cloud offers significant
advantages, leveraging innovative
technologies & eliminating major
investments in
infrastructure, costly deployment &
support costs.
8. Cloud-based Speech for IP PBX Providers
Differentiates IP service offerings
No local speech hardware, software, expertise
Automated provisioning
Centralized speech monitoring, correction, support
From SEAA to Virtual Speech Assistant
“Tom Fyfe”
BroadSoft
NSP
BroadWorks SIP
Lyrix Professional
Services
Enterprise Provisioning
IP PBX Service Provisioning Directory Integration
User Moves/Adds/Changes
Monitoring
Correction
Customization
Mitel/Cisco/Avaya
Languages
Service Partner SIP Tenant Grammars
Synonyms
3300/CCM
“Northeast Sales”
9. Connecting Mitel Business Partners to Mobiso in Cloud
Mobiso Cloud
VoIPCOCust1 VoIP Co
Communications
SIP
Internet C
A VoIP Co
Network
B
SP Platform
VoIPCOCust2 PSTN
D
• Caller (A) dials Mobiso extension (speed dial button)
• Mitel Partner(B) routes call to Mobiso (C) cloud
• Mobiso greets caller and accepts name
VoIPCOCust3 • Mobiso transfers (REFER) caller to destination (D)
• Call path results in direct audio connection between (A)
and (D)
Lyrix Confidential
10. Flexible Service Model
Premise, service provider, or cloud deployment
All speech servers under management
VMWare & Disaster recovery option
Service
SME Provider
Professional
Enterprise LyrixLyrix Services
Provisioning
Directory Integration
Monitoring
Correction
SIP
Customization
Grammars
Enterprise
11. Utilizes SIP over Internet
m o b is o
Hosted VoIP Provider
SIP
Internet
SP Platform
Enterprise 1 Hosted
VoIP
Provider
Network
Utilizes SIP over Internet to access
the Mobiso speech recognition
servers.
12. Easy Administration Options
• Service Provider Admin.
m o b is o
• Enterprise Administrator
Hosted VoIP Provider
Internet
• Automated Administration
SP
Enterprise 1 Hosted Platform
VoIP
Provider
Network
Easy Administration Options
13. Mobiso’s Key SEAA Features
The Basics:
Simply speak the name/department/product etc. for easy
transfer
Zero out capability at any time
Barge In on the SEAA at any time
Name Collect-collect personal name responses/enhances
customer experience
Find Me- supports mobility and DR
Multi-Lingual
CSV file or Active Directory Import
Multiple Call Session profiles-for internal/external callers
OnBoard Reporting Interface
14. Mobiso’s Key SEAA Features
Key Critical Differentiators:
Logical choice-US patent and layer of application
intelligence for advanced disambiguation where Mobiso learns
about employees community of interest, self improves
LMD-proprietary directory, built over time, enhances engines
accuracy, all benefit
Linguistic Services and Day2 continuous
improvement for long term success and satisfaction
Disaster Recovery/Redundancy Configuration-fully
synchronized databases
Flexible Deployments: Cloud, VMWare, OnPrem
15. Mobiso’s Key SEAA Features
Additional Feature Availability:
Speech Enabled Ad-hoc conferencing, speak
the names of individuals or teams for quick
collaboration.
Speech Enabled Personal Contact Dialing.
Smartphone, Outlook Sync. and web
Speech Enable other UC offerings:
messaging, contact center,etc
16. Advanced Recognition Superiority
Lyrix experience in UI assures
User Interface
VXML satisfied users
“John Hines” Analytical layer reduces results
“Celebrex” lists to one choice. Maintains
“American Express” Logical Choice experience data, integrates to IT
Context Engine, Experience
“Message John Hines” and UC environment
“Conference IT Team”
Day2 Linguistic Automated trapping of errors and
user actions with routing to Lyrix
Sentry/Service linguistic group over internet
US Patent Proprietary dictionary enhances
Cisco (Product of Year) LMD contextual accuracy. Improves
Telesphere (Product of Year) upon engine provider’s default
Telovations (Innovation Product Award) dictionary
Ernst & Young, Raytheon, Aerospace etc Speech Engine
Mitel Developer, Avaya DevConnect
Broadsoft Incubator
TMC Innovation Product of the Year 2011
201
17. Case Studies
Mobiso at Ernst & Young
• Private cloud – 27,000 travelers
• Speech-driven corporate and personal directories
• IP-PBX integration for workpods
• Proprietary messaging, list management
• Automated expense reporting
• Achieved breakeven in Month #3 (saved $2MM/year)
Mobiso
“John Jacobs”
“Call Dave Ender on his cell”
“EY Travel Desk”
“Voicemail”
Company Confidential
18. Benefits of Mobiso SEAA for the Enterprise
THE BENEFITS
Improved customer service with shortened connection times & efficient call
handling with ability to handle increased call volumes more efficiently
Offload significant amounts of switchboard traffic (internal&external) while
simultaneously retaining high service levels for Callers. Customers can
subsequently eliminate operator positions, or allow existing operators to
spend more time with specialized calls or on other tasks.
Significantly reduce dropped or abandoned calls due to caller frustration
Customize the application for internal/external callers for enhanced end user
experience
Creates a numberless organization enabling calling & conferencing of
individuals, teams & departments without knowledge or concern of numbers
or location - anywhere, anytime, always available
21. Break up with your Keypad !
Free Internal Pilot for new partners
In addition-90 days of Mobiso for
free-so that you can offer Mobiso to
your customers at no cost to you. you
Once they have experienced the power
of Mobiso, they will not want to lose this
vital service & the ease of connecting it
provides to help them stay competitive.
Go to http://
www.mobiso.com/partners-becoming-a-partner
In “comments” field reference Mitel
BPC
22. The Lyrix Team
Deborah Brown: Global Strategic Sales & Marketing Manager:
dbrown@lyrix.com
Jeff Gardella: VP Product Development & Support:
jgardella@lyrix.com
Lyrix Inc
9 Trafalgar Sq
Nashua, NH 03063
(978)442-3000 say “Tell me more”
www.mobiso.com
For Free Partner Trial set up-contact Deb directly dbrown@lyrix.com
23. Try It: Hosted Mobiso Pilot Overview-via SIP Client
Registration
SET UP
Create a user with SIP registration capabilities
Assign the appropriate "SIP Phone" device profile
Configure SIP authentication credentials
Assign an available phone number
Verify the delivered DNIS is the full phone number
Assign the "Call Transfer" privilege
Assign ANI/Caller ID privileges for internal/external calling line ID delivery
Provide Proxy Server address and SIP Domain
Provide a Mobiso Phone Number & Extension
Provide a Mobiso Authentication User Name & Password
Optional: Provide an Operator and Voicemail number for call transfers
TEST
Sign in with admin credentials and perform test calls
Review administrative interface, confirm support process, set up initial training
Discuss Nightly Update Process
REVIEW
Provide Day2 Services and Report on results weekly for the pilot
Notes de l'éditeur
There is now a new hosted service that removes the technical challenges and expense traditionally associated with speech recognition applications.
SIP over Internet
Enterprise Administrator Service Provider Admin. Automated Administration using SOPI Integration
LC-Added layer of intelligence that improves the user experience and quickens connections eases frustrations of repeatedly being presented with multiple choices each time call in
LC-Added layer of intelligence that improves the user experience and quickens connections eases frustrations of repeatedly being presented with multiple choices each time call in
LC-Added layer of intelligence that improves the user experience and quickens connections eases frustrations of repeatedly being presented with multiple choices each time call in