1. Migrating to UC
Avoiding the “Open Source Pilot Trap“
Alan Percy, Senior Director of Marketing
AudioCodes
March 10, 2013 / Bentley Univesity / Boston MA

2. UC is complicated enough…

3. How to get caught in the “Pilot Trap”:
Training? Who needs training?

4. How to get caught in the “Pilot Trap”:
Training? Who needs training?
Assume your network is ready for UC (I think?)

5. How to get caught in the “Pilot Trap”:
Training? Who needs training?
Assume your network is ready for UC (I think?)
Download and implement “a pilot-only” set of software

6. How to get caught in the “Pilot Trap”:
Training? Who needs training?
Assume your network is ready for UC (I think?)
Download and implement “a pilot-only” set of software
Choose your voice devices by trolling the forums

7. How to get caught in the “Pilot Trap”:
Training? Who needs training?
Assume your network is ready for UC (I think?)
Download and implement “a pilot-only” set of software
Choose your voice devices by trolling the forums
Voice-enable your initial pilot group

8. What went wrong?
> Three important building blocks were missing:

9. Best Practices
“Often the most overlooked component of
Application Training a deployment is end user training which
Device Manufacturer Training
Third-Party Technology Training
leads to poor user experience”
User Training Cari Dick –
Director - UC Adoption Practice
UnifySquare
Device Manufacturer’s Professional Services
Consulting Partners
Systems Integrators
Consultants and Freelancers
Someone you can lean on

10. Best Practices
Client+Headset only
“Great device selection and user fit is a
Desk Phones crucial success factor, rip and replace desk
Common Area Phones phone strategies are often expensive and
Conference Room Phones fail.”
Attendant Phones
Analog Phones
Kevin Peters –
Unified Communications Architect
UnifySquare
Cost
Compatibility, administration, features and functions
User experience and consistency
Inventory/Spares and asset management
BYOD?

11. Best Practices
Step 1: Documenting the network architecture
Step 2: Identifying probe points
Step 3: Installing probes and load generator
Step 4: Load simulation and performance measurement
Step 5: Post analysis
Step 6: Recommendations / Corrections
Step 7: Optional re-test

12. So many decisions, so little time…..

13. AudioCodes and openUC
• Media Gateways - Connecting TDM Networks/Equipment
Key Benefits:
• Plug & play configuration with openUC
• Modularity, Scalability & Flexibility Mediant ™ 1000
mix-and-match
• Branch Appliance Features Mediant ™ 800
Cost effective
Gateway/E-SBC
for Business
Branch office
• Interoperability
MediaPack™ 124
With 24 FXS Gateway/E-SBC
MediaPack™ 11X interfaces
• Survivability (SAS)
with FXS/FXO
interfaces
• Wide Availability
via Distribution

14. AudioCodes and openUC
• Enterprise SBCs – SIP Trunking Interoperability & Security
Key Benefits:
• Certified/Tested with leading SIP Trunking providers
• Upgrade path from TDM “at your own pace”
• Hybrid TDM/SIP Trunking Mediant 4000 E-SBC
Scalable SBC-only
Up to 4,000 sessions
• Same management interface
Mediant ™ 1000
mix-and-match
Gateway/E-SBC
• Same provisioning
Mediant ™ 800 for Business
Cost effective
Branch office
Gateway/E-SBC

15. AudioCodes IP Phone Portfolio
• Complete range of UC-enabled IP Phones
• 400HD series - new sleek design with presence monitoring
• Based on AudioCodes software
• Same management interface
• Same provisioning mechanism
440HD
430HD
320HD
310HD 420HD

16. Professional Services

17. Session Experience Manager

18. SmartTAP Recording for openUC
• Software based IP Centric all-in-one or distributed recording solution
• Support from 8 - 300 concurrent sessions per server with expandability
to grow with your organization by adding additional servers.
• Scalable to 1000s of concurrent IP/TDM Channels
• Designed for easy deployment, ease of use, easy maintenance

19. AudioCodes:
Delivering 

the complete 

Unified 

Communications 
Shopping List

20. Benefits to End-Customers
Reduced vendor management
Better pricing through consolidation
Less training initially and over time
Improved support

21. Role of Partners
To help design, implement and support complex end-customer projects
Not just advice, but a source for proven networking elements and desktop devices

22. Next Steps

23. Stand-Alone Survivability
An Introduction

24. Introduction to Stand Alone Survivability
At Typical Branch Office
SIP Phones
E911 and
Survivability AudioCodes
Media Gateway,
FXO Connection E-SBC or MSBR
with SAS
PSTN
WAN
24

25. SAS - Registration Process
SIP Phones
Phones register
with MediaPack
E911 and
Survivability AudioCodes
Media Gateway,
FXO Connection E-SBC or MSBR
with SAS
PSTN
Gateway forwards
registrations to openUC
WAN
25

26. SAS - Normal Dialing Mode
SIP Phones
Phone user makes
telephone call
E911 and
Survivability AudioCodes
Media Gateway,
FXO Connection E-SBC or MSBR
with SAS
PSTN
Normal Mode:
MediaPack forwards
WAN
INVITES to openUC
26

27. SAS - E911 Call
Phones user dials SIP Phones
“911”
E911 and
MediaPack detects “911” AudioCodes
and redirects call to FXO
Survivability
Media Gateway,
port toward PSTN FXO Connection E-SBC or MSBR
with SAS
PSTN
WAN
27

28. SAS - Emergency Mode
Phone user makes SIP Phones
telephone call
Gateway detects connection to
E911 and network is down (keep alive
Emergency Mode: AudioCodes
Gateway redirects all
Survivability messages fail) and activates
Media Gateway,
calls to FXO port towardFXO Connection Emergency Mode
E-SBC or MSBR
PSTN with SAS
PSTN
WAN
28

29. Thank you !
www.audiocodes.com