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Systemation Corizon Enterprise Mashup

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Edwin Systemation
Edwin Systemation
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Day to day contact centre business Billing Customer Info 1 Product delivery Marketing Customer Info 2 Agent ,[object Object],[object Object],[object Object],[object Object],Order placed Order complete Order complete handle customer
The contact centre desktop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ALT-TAB CTRL-C CTRL-V a typical call centre agent uses 6 applications in a call* *ContactBabel
The Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional integration approaches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Corizon answer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Seamless UI Rapid composition Re-usable UI Services Legacy apps, web services ,[object Object]
Key benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Corizon Platform ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Re-usable UI building blocks granularity 2 specific pieces of status data Data entry with field validation & logic Data table Page flow / process Coarse Fine granularity Range of UI service “sizes”
Example – “ Customer Intelligence System ” Search a customer Take payment Payment UI services YES NO NEXT CUSTOMER Update Credit Select a customer Is this a safe customer? Show payment wizzard start Credit (Excel) Customer CRM Google Map Misdaadkaart.nl (RSS) Nieuwskaart.nl (RSS)

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Systemation Corizon Enterprise Mashup

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Re-usable UI building blocks granularity 2 specific pieces of status data Data entry with field validation & logic Data table Page flow / process Coarse Fine granularity Range of UI service “sizes”
  • 10. Example – “ Customer Intelligence System ” Search a customer Take payment Payment UI services YES NO NEXT CUSTOMER Update Credit Select a customer Is this a safe customer? Show payment wizzard start Credit (Excel) Customer CRM Google Map Misdaadkaart.nl (RSS) Nieuwskaart.nl (RSS)