2. 2

3. (UK Quality Code for Higher
Education Chapter
B1, 2011).
syllabi
(QAA Programme
design, approval, Monitorin
g and review, 2006).

4. o
(UK Quality Code for Higher
Education, Learning and
Teaching, 2011)

5. (The Future of Universities in a
Knowledge Economy, Higher
Ambitions, 2009).
(QAA Scotland, PDP Consultancy
Team, University of Dundee, 2009)

6. (Service Quality in Higher
Education, Total Quality
Management, 2009)
(Molly Corbett Broad, American Council
on Education, Higher Education to
2030: What Futures for Quality
Access in the Era of Globalization?)

7. (Marita Aho, Higher Education to 2030:
What Futures for Quality Access in
the Era of Globalization?)

8. Benchmark
(Standards and Guidelines
for Quality Assurance in the
European Higher Education
Area, 2009).

9. (UK Quality Code for Higher
Education Chapter B4, 2011).
(The Future of Universities in
a Knowledge Economy, Higher
Ambitions, 2009).

10. (Code of Practice for the
Assurance of Academic
Quality and Standards in
Higher Education Section 6:
Assessment of
Students, 2006)

11. (Walbesser, Integrity and Higher
Education)

12. (Strategic Planning in Higher
Education: A Guide for
Leaders, The State University of
New Jersey)