Personal Information
Entreprise/Lieu de travail
São Paulo Area, Brazil Brazil
Profession
Executive Innovation & Design Leader
Site Web
ericofileno.com
À propos
Strategic Designer, Service Innovation Leader, UX Global Shaper, Startup Mentor & Design Thinking Pioneer.
I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. I have been working with user research, design thinking, UX strategy, service design and interaction design for global brands since 1995.
In the early 2000s, I was the pioneer for igniting Service Design, UX and Interaction Design movements in Brazil.
Mots-clés
design
faberludens
prototype
ux
interaction
ixd
usability
conceptual
ucd
ucd11
service
user-centered
storyboard
sketch
psychology
experiência do usuário
historia
brasil
innovation
service design
design thinking
research
uxlx
teste
usabilidade
servicedesign
information architecture
user experience
otherness
empathy
strategy design
ethnography
design research
cx
designthinking
inovação
marketing
mkt20br
mobile
2012
brazil
sustentability
dcu
diseo
usabilidad
software
postgraduate
userexperience
mediao
wud
card sorting
user centered design
wireframe
emocional
Tout plus
- Présentations
- Documents
- Infographies
Designing the Intangible: an Introduction to Service Design
Jennifer Bove
•
il y a 15 ans
Fab Labs overview
Fing
•
il y a 11 ans
At Your Service - The Webby Awards
The Webby Awards
•
il y a 9 ans
Workshop: Using Service Blueprinting to Evolve Services
Izac Ross
•
il y a 11 ans
Cross-Channel Strategy
Peter Morville
•
il y a 12 ans
Design Thinking Method Cards (Beta 1.0)
Boris Friedrich Milkowski
•
il y a 12 ans
Cooper Parlor: Service Blueprinting
Izac Ross
•
il y a 10 ans
Service Storming and Dragon Lines
Jamin Hegeman
•
il y a 11 ans
Designing Services
Nick Marsh
•
il y a 16 ans
Fjord Service Design Academy: A business case for transformative services
Fjord
•
il y a 11 ans
Design Sprint: metodologia na prática
Matina Moreira
•
il y a 9 ans
O processo de design de interação
Robson Santos
•
il y a 12 ans
From Products to Services: A Service Design Crash Course
Jamin Hegeman
•
il y a 13 ans
Products to services – transformation of the world markets orientation – institute of design warsaw
Stefan Moritz
•
il y a 12 ans
Brand Services – A user centric marketing tool
Christian Vatter
•
il y a 10 ans
Interação Humano Computador 1
Robson Santos
•
il y a 15 ans
Mapping the Experience
UIEpreviews
•
il y a 11 ans
Interaction Design for Medical Systems (Whitepaper)
Elizabeth Bacon
•
il y a 13 ans
World trends in service design – institute of design warsaw 2011
Stefan Moritz
•
il y a 12 ans
Seeing Tomorrows Services: A Panel on Service Design
brandonschauer
•
il y a 15 ans