Verbal communication workshop, Erasmus+ project New Literacy Set, 2015-2017

1. The Verbal Communication
"New Literacy Set" Project
2015-2017

2. General principles of
communication
Communicating means unintentionally carrying on
three activities:
 To decide to talk about something to someone;
 To communicate using appropriate language;
 To verify the effectiveness of communication.

3. General principles of verbal
communication
An effective verbal communication is based on:
 Verbal language
 Non-verbal language
 Paraverbal language
 (listening)

4. Different types of speaking
 Conversation;
 Monologue;
 Formalized orality (social aim);
 Written to be read.

5. PART 1
Verbal language

6. Different meanings of “language”
 Language: it is the set of communication and
expression phenomena that occur both in the human
world and outside of it;
 Language: it is the concretely and historically
determined way manifesting the power of language.

7. The human verbal language
 It is the most powerful of all languages because it is
able to express any thing in different ways;
 It is divided into sounds;

8. PART 2
Non-verbal language

9. Non-verbal language
Non-verbal language is made by:
 Kinetic behavior (gestures, body movements, facial
expressions);
 Paralanguage (tone of voice, pauses);
 Space relationship (physical space decided between
speaker addressee)

10. What do these characters
communicate to you?

11. What do these characters
communicate to you?

12. How do they say it if they do not use
any words?

13. PART 3
Paraverbal language

14. Key elements
 Voice tone
 Voice timbre
 Voice volume
 Pauses

15. PART 4
Listening

16. Why listening?
If communicating means deciding to discuss/share
opinions with someone (bidirectional
communication), then you need to listen in order to:
 learn about the addressee
 know the contents
 know the context and background
 understand the aim(s) of communication

17. Listening is crucial for an effective
communication

18. Conclusions
 It is impossible not to communicate;
 Verbal communication is not made up exclusively
of sounds;
 The communication to be effective has to follow
precise rules.

19. Different ways of speaking…
 Differences deriving from different places (languages,
dialects etc);
 Differences deriving from different situations
(formal and informal contexts, social position of the
addressee etc.).

20. Differencens depending on
situations
4 elements that make us speak in a different way::
 Addressee;
 Topic;
 Aim;
 Context.

21. Rules of sociolinguistic behaviour
 personal pronouns;
 linguistic repertoire (the set of linguistic resources
available to a speaker);
 linguistic register (variety of languages used
depending on the type of psychological and social
relationship existing between the interlocutors).

22. Communication mistakes
They can compromise the achievement of the previously
set goals:
 inappropriate speech during a whole communication;
 inappropriate use of expressions;
 wrong tone.