Creating Relevant Innovation within Changing Expectations
Our services…
Product Design Interaction Design Brand and Communication
Instructional Design Service Design Design Research
Creating Relevant Innovation within Changing Expectations
Shifts: Consumer Electronics > Public Realm
Personal Device / Public Domain
Infrastructure – train station
“German railways offer evening classes to help
elderly travellers buy tickets at newly installed
touch-screen machines” Süddeutschezeitung, 2011
Creating Relevant Innovation within Changing Expectations
Shifts: Emerging Technology > Emerging Markets
“Nollywood overtakes Hollywood to become 2nd
largest film industry…low-cost handy-cams, DVD
and streaming in Africa” The Guardian, 2011
Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“Asia is a market we have never really
cracked. They don’t think they smell!” (Unilever)
(Source = HFI)
Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“Illiteracy, power outages & water quality lead
to failure of the dialisis machine in Columbia”
(Source = HFI)
Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“In Chinese culture, cold beverages are
believed to be harmful to digestion…”
(Source = HFI)
Creating Relevant Innovation within Changing Expectations
Our Approach: Relevant Innovation
Balancing…
User
considerations
Business Technology
considerations considerations
Creating Relevant Innovation within Changing Expectations
Our Approach: Making Innovation Relevant
Inform & inspire designs: Understand fundamental needs,
motivations & behavior that exist in real ‘use-case’ context
Creating Relevant Innovation within Changing Expectations
Our Approach: Making Innovation Relevant
User
insights
Opportunity
areas
Business Technology
insights insights