Managing groups and teams

1. Managing Groups and TeamsManaging Groups and Teams

2. Groups and Teams
•
Group
–
Two or more persons who are interacting in
such a way that each person influences and is
influenced by each other person.
•
Team
–
A group of people committed to a common
purpose, set of performance goals, and approach
for which the team members hold themselves
mutually accountable.

3. Types of Work Teams

4. Virtual Team
•
Virtual Team
–
Groups of geographically and/or organizationally dispersed
coworkers who interact using a combination of
telecommunications and information technologies to accomplish
an organizational task.
–
Virtual teams may be temporary, existing only to accomplish a
specific task. Or they may be permanent and address ongoing
matters.
–
Membership is often fluid, evolving according to changing
task requirements.

5. Group Dynamics
•
Group Norms
–
The informal rules that groups adopt to regulate
and regularize group members’ behavior.
•
Group Cohesiveness
–
The degree of interpersonal attractiveness within
a group, dependent on factors like proximity,
similarities, attraction among the individual group
members, group size, intergroup competition, and
agreement about goals.

6. What It Takes to Be a Team Player
•
Personality
–
Individualism versus collectivism
•
Interpersonal Skills
–
Conflict management skills
–
Collaborative problem solving skills
–
Communication skills
•
Management Skills
–
Develop and establish goals
–
Control, monitor, provide feedback
–
Set work roles and assign tasks

7. Challenges to Creating Team
Players
•
Managers attempting to introduce teams into
organization face the most difficulty:
–
When individual employee resistance to teams
is strong
–
Where the national culture is individualistic
rather than collectivist
–
When an established organization places

8. How to Build a Productive Team

Have clear mission/purpose.

Set specific performance goals.

Compose the right team size and mix.

Have an agreed-upon structure appropriate to the task.

Delegate the authority to make the decisions needed, given their
mission.

Provide access to or control of the resources needed to
complete their mission.

Offer a mix of group and individual rewards.

Foster longevity and stability of membership

9. Characteristics of High-performing Work
Teams

10. Leading Productive Teams
•
Team Leader Skills
–
Coaching, not
bossing
–
Help define,
analyze, and solve
problems
–
Encourage
participation by others
–
Serve as a
facilitator
•
Team Leader Values
–
Respecting fellow
team members
–
Trusting fellow team
members
–
Putting the team
first

11. How to Improve Team Performance
•
Select members for skill and
teamwork.
•
Establish challenging
performance standards.
•
Emphasize the task’s
importance.
•
Assign whole tasks.
•
Send the right signals.
•
Encourage social support.
•
Make sure there are
unambiguous team rules
•
Challenge the group
regularly with fresh facts and
information.
•
Train and cross-train.
•
Provide the necessary tools
and material support.
•
Encourage “emotionally
intelligent” team behavior.

12. Thank You.....