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It’s design, but not as they know it!
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Engine Service Design
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Engine Service Design presentation to the CIID Service Design Symposium
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Recommandé
Olly's presentation at the DDC December 2007.
Danish Design Centre Pdf
Danish Design Centre Pdf
Engine Service Design
Design stories from Postman and ReferralCandy. A focus on practical takeaways that lead to faster, effective shipping. Better collaboration is key to being effective as a product designer.
Product Design for Rapid Growth 2017
Product Design for Rapid Growth 2017
Aditi Kulkarni
100krafts interior
100krafts interior
Ravi Roshan
100Krafts - We do interiors very differently
100Krafts - We do interiors very differently
Ravi Roshan
Who we are, what we could do for you and what we have previously done for others is what you are about to see. N.W. Innovations a South African based innovative software consultancy specialising in Revit Architecture and BIM Management
N.W. Innovations Showcase
N.W. Innovations Showcase
Nikki van der Walt
When Worlds Collide: Distributed Lean and Agile Teams in the Public Sector. This presentation was given by Arun Kumar, founder & CEO of Kerika, at the Lean Transformation Conference in Tacoma, Washington, on Oct 21-22, 2014. Over 2,700 attendees attended the conference, primarily from the public sector.
Distributed Lean & Agile Teams in the Public Sector: Lessons Learned
Distributed Lean & Agile Teams in the Public Sector: Lessons Learned
Arun Kumar
My Presentation at Agile Tour 2011 Pune about "As an Architect, I want to do things, so that my Enterprise is Agile" on 15th Oct 2011
Yashasree barve as an architect - at2011
Yashasree barve as an architect - at2011
yashasree
Summit14 - Jobvite Annual User Conference - Breakout Session Presentation. 4.30-5.1
Summit14 -T3.5: Maintenance & Adoption - ServiceNow
Summit14 -T3.5: Maintenance & Adoption - ServiceNow
Jobvite
Recommandé
Olly's presentation at the DDC December 2007.
Danish Design Centre Pdf
Danish Design Centre Pdf
Engine Service Design
Design stories from Postman and ReferralCandy. A focus on practical takeaways that lead to faster, effective shipping. Better collaboration is key to being effective as a product designer.
Product Design for Rapid Growth 2017
Product Design for Rapid Growth 2017
Aditi Kulkarni
100krafts interior
100krafts interior
Ravi Roshan
100Krafts - We do interiors very differently
100Krafts - We do interiors very differently
Ravi Roshan
Who we are, what we could do for you and what we have previously done for others is what you are about to see. N.W. Innovations a South African based innovative software consultancy specialising in Revit Architecture and BIM Management
N.W. Innovations Showcase
N.W. Innovations Showcase
Nikki van der Walt
When Worlds Collide: Distributed Lean and Agile Teams in the Public Sector. This presentation was given by Arun Kumar, founder & CEO of Kerika, at the Lean Transformation Conference in Tacoma, Washington, on Oct 21-22, 2014. Over 2,700 attendees attended the conference, primarily from the public sector.
Distributed Lean & Agile Teams in the Public Sector: Lessons Learned
Distributed Lean & Agile Teams in the Public Sector: Lessons Learned
Arun Kumar
My Presentation at Agile Tour 2011 Pune about "As an Architect, I want to do things, so that my Enterprise is Agile" on 15th Oct 2011
Yashasree barve as an architect - at2011
Yashasree barve as an architect - at2011
yashasree
Summit14 - Jobvite Annual User Conference - Breakout Session Presentation. 4.30-5.1
Summit14 -T3.5: Maintenance & Adoption - ServiceNow
Summit14 -T3.5: Maintenance & Adoption - ServiceNow
Jobvite
Presentation given at the "Lunch & Learn Agile" event in Olympia, Washington on October 2, 2014
When worlds collide: distributed agile in the public sector
When worlds collide: distributed agile in the public sector
Arun Kumar
LCE Architects
Lce vr jan_2018
Lce vr jan_2018
Joseph Chan
Presentation1
Presentation1
DynamicHubs
Our quality architects and draftsmen are certified capability to develop new structures & renovating fine old structures. We deploy architects who are fully capable to provide eye catching, efficient & protected structures.
Quality architects and draftsmen in sydney
Quality architects and draftsmen in sydney
architecturalsydney
we are providing best vector art services with the help of our professional designer. click here: https://www.dezinesol.com/services/Vector-art.html
Vector art services
Vector art services
Dezinesol
Lindsey Basic Presentation
Lindsey
Lindsey
Mollie Lloyd
Keynote: Decentralize Your Infrastructure - Alan Green, Sony Computer Entertainment America
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Puppet
The digital economy challenges us to unify design and operations, and design for service, not just software.
Beyond Products
Beyond Products
Jeff Sussna
Welcome to 2nd Avenue Interiors. Please watch this presentation to learn a little bit about what we do.
Introduction Show
Introduction Show
2nd Avenue Interiors
What the company does? We provide services in: Infra projects Real Estate Computers Events Management Marketing Services Design and Development
Prav enterprises(2)
Prav enterprises(2)
Pravin Patole
100% customized Interior designers, Awarded Company, Decor and Styling, Furniture and Furnishing, European Designs, Royal theme, Colonial Theme, Vintage theme.
Best interior designers 100krafts
Best interior designers 100krafts
Ravi Roshan
ST TimeIsMoneyFlyer
ST TimeIsMoneyFlyer
Homer Libengood
Code of Ethics for Project Managers - PMI Codes of ethics for professional organizations are viewed as a means of accomplishing several objectives
Ethics
Ethics
abcihab
Session Title : What agile really means ?
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
AgileNetwork
Modern business management - chapter 1: agile?
Agile
Agile
Julian Andres Sucerquia
Capabilities Summary Short Form
Capabilities Summary Short Form
Todd Henderson
Ahmet çakmak 12
Ahmet çakmak 12
Ahmet Çakmak
RV Solutions, presently working with various organizations for the last 1 year. We undertake all types of Electrical Projects, i.e. Cabling & Wiring, LT Panels, Data, Voice, CCTV, etc.
RV Solutions - Company Profile
RV Solutions - Company Profile
Varun Rajput
Presentation Makeover Magic final presentation for IT6710.
Contact Center Operations_final
Contact Center Operations_final
glea
In this webinar Rasa (Testing capability lead for Denmark) and Matthias (EALA Testing capability lead) will share some of their own experiences why diversity matters, give insights into how Accenture as a global firm is promoting diversity and how we are in the process of changing our attitudes and processes to make all of this sustainable
Why We Need Diversity in Testing- Accenture
Why We Need Diversity in Testing- Accenture
TEST Huddle
10 teser
10 teser
Søren Bechmann
Design for platforms in an uncertain future. Service design often involves creating a network of people and things that act together to create a service. Platform design goes beyond designing individual services, towards designing platforms from which multiple services, journeys and interactions can be built. For example, rather than designing a single healthcare service, a platform approach constructs the internal and outward-facing systems that allow a provider to co-ordinate the development and delivery of its whole portfolio of services. Similarly, rather than designing a mobile app, a platform can produce a whole range of services built around a new technology, provided through a network of devices, users, and partners linked by data flows and revenue streams. In this talk, Louise Downe outlines Engine’s approach to designing platforms, the typical challenges projects face and ways teams can successfully address them.
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Engine Service Design
Contenu connexe
Tendances
Presentation given at the "Lunch & Learn Agile" event in Olympia, Washington on October 2, 2014
When worlds collide: distributed agile in the public sector
When worlds collide: distributed agile in the public sector
Arun Kumar
LCE Architects
Lce vr jan_2018
Lce vr jan_2018
Joseph Chan
Presentation1
Presentation1
DynamicHubs
Our quality architects and draftsmen are certified capability to develop new structures & renovating fine old structures. We deploy architects who are fully capable to provide eye catching, efficient & protected structures.
Quality architects and draftsmen in sydney
Quality architects and draftsmen in sydney
architecturalsydney
we are providing best vector art services with the help of our professional designer. click here: https://www.dezinesol.com/services/Vector-art.html
Vector art services
Vector art services
Dezinesol
Lindsey Basic Presentation
Lindsey
Lindsey
Mollie Lloyd
Keynote: Decentralize Your Infrastructure - Alan Green, Sony Computer Entertainment America
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Puppet
The digital economy challenges us to unify design and operations, and design for service, not just software.
Beyond Products
Beyond Products
Jeff Sussna
Welcome to 2nd Avenue Interiors. Please watch this presentation to learn a little bit about what we do.
Introduction Show
Introduction Show
2nd Avenue Interiors
What the company does? We provide services in: Infra projects Real Estate Computers Events Management Marketing Services Design and Development
Prav enterprises(2)
Prav enterprises(2)
Pravin Patole
100% customized Interior designers, Awarded Company, Decor and Styling, Furniture and Furnishing, European Designs, Royal theme, Colonial Theme, Vintage theme.
Best interior designers 100krafts
Best interior designers 100krafts
Ravi Roshan
ST TimeIsMoneyFlyer
ST TimeIsMoneyFlyer
Homer Libengood
Code of Ethics for Project Managers - PMI Codes of ethics for professional organizations are viewed as a means of accomplishing several objectives
Ethics
Ethics
abcihab
Session Title : What agile really means ?
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
AgileNetwork
Modern business management - chapter 1: agile?
Agile
Agile
Julian Andres Sucerquia
Capabilities Summary Short Form
Capabilities Summary Short Form
Todd Henderson
Ahmet çakmak 12
Ahmet çakmak 12
Ahmet Çakmak
RV Solutions, presently working with various organizations for the last 1 year. We undertake all types of Electrical Projects, i.e. Cabling & Wiring, LT Panels, Data, Voice, CCTV, etc.
RV Solutions - Company Profile
RV Solutions - Company Profile
Varun Rajput
Presentation Makeover Magic final presentation for IT6710.
Contact Center Operations_final
Contact Center Operations_final
glea
In this webinar Rasa (Testing capability lead for Denmark) and Matthias (EALA Testing capability lead) will share some of their own experiences why diversity matters, give insights into how Accenture as a global firm is promoting diversity and how we are in the process of changing our attitudes and processes to make all of this sustainable
Why We Need Diversity in Testing- Accenture
Why We Need Diversity in Testing- Accenture
TEST Huddle
Tendances
(20)
When worlds collide: distributed agile in the public sector
When worlds collide: distributed agile in the public sector
Lce vr jan_2018
Lce vr jan_2018
Presentation1
Presentation1
Quality architects and draftsmen in sydney
Quality architects and draftsmen in sydney
Vector art services
Vector art services
Lindsey
Lindsey
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Keynote: Decentralize Your Infrastructure - PuppetConf 2014
Beyond Products
Beyond Products
Introduction Show
Introduction Show
Prav enterprises(2)
Prav enterprises(2)
Best interior designers 100krafts
Best interior designers 100krafts
ST TimeIsMoneyFlyer
ST TimeIsMoneyFlyer
Ethics
Ethics
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
Agile Gurugram 2016 | Conference | What agile really means ? | KE Siew
Agile
Agile
Capabilities Summary Short Form
Capabilities Summary Short Form
Ahmet çakmak 12
Ahmet çakmak 12
RV Solutions - Company Profile
RV Solutions - Company Profile
Contact Center Operations_final
Contact Center Operations_final
Why We Need Diversity in Testing- Accenture
Why We Need Diversity in Testing- Accenture
En vedette
10 teser
10 teser
Søren Bechmann
Design for platforms in an uncertain future. Service design often involves creating a network of people and things that act together to create a service. Platform design goes beyond designing individual services, towards designing platforms from which multiple services, journeys and interactions can be built. For example, rather than designing a single healthcare service, a platform approach constructs the internal and outward-facing systems that allow a provider to co-ordinate the development and delivery of its whole portfolio of services. Similarly, rather than designing a mobile app, a platform can produce a whole range of services built around a new technology, provided through a network of devices, users, and partners linked by data flows and revenue streams. In this talk, Louise Downe outlines Engine’s approach to designing platforms, the typical challenges projects face and ways teams can successfully address them.
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Engine Service Design
Passenger Terminal Conference & Expo 2014 Presentation
Passenger Terminal Conference & Expo 2014 Presentation
Engine Service Design
2012-07-26 - Uigathering UX接力第三棒 - 如何把使用者經驗做出來心得分享 原 PPT: UiGathering 2012.07 Slide - Hoper Wang:http://goo.gl/nMkGT2 UiGathering 2012.07 Slide - Derek Liu:http://goo.gl/KUloFC 本 PPT 僅為個人心得分享用,無任何商業意圖,如有任何冒犯煩請聯繫,感謝。
[心得分享] 如何把使用者經驗做出來
[心得分享] 如何把使用者經驗做出來
Aco Wang
Transformation by Design: The Three Ideas Driving Organisational Change Service design has captured imaginations beyond the design sector because it neatly packages a set of ideas and an approach to management that’s well suited to organisations looking to change. Three major transformations are underway: the shift from business to customer-centricity; from product to services development; and a change in mindset from solely analytical to imaginative approaches to improvement and innovation. Even with solid management practices in place to focus organisations on quality and efficiency, organisations still work hard to win and keep customers. Their challenges span business activities from leadership and culture to the design of experiences. The need to transform is very real and organisations are again looking to the market for ideas. This presentation introduces Engine’s perspective on the three transformations, expands on the challenges and importantly, sets out the role of design in helping organisations transform.
James Samperi. Engine Service Service Design. SDNC13 Keynote
James Samperi. Engine Service Service Design. SDNC13 Keynote
Engine Service Design
What does it take to shift from a focus on products to one on services? Fruitful discussions, best practices & many new insights at our Servitization event in Rotterdam. Many thanks to our friends for sharing their successes and hurdles along the way. Very inspiring evening generating and sharing knowledge, find the presentation here.
Servitization is the new normal
Servitization is the new normal
Sophie Meijer
Nick de Leon
Service Design Network UK Conference - Nick de Leon SDN june 2016
Service Design Network UK Conference - Nick de Leon SDN june 2016
Service Design Network
Customer Experience is the next frontier for differentiation, value creation and growth. Everything is more connected and complex than ever. New customer expectations arise and cross boundaries. Service Design combines customer focus and customer centricity will create competitive advantage, loyal satisfied customers and higher profit margins.
service experience summit shanghai 2014 stefan moritz
service experience summit shanghai 2014 stefan moritz
Stefan Moritz
A short introduction on Customer Journey Mapping as presented by Erik Roscam Abbing on Bouwkennis Business Club, 16 February 2017
A short introduction to Customer journey mapping
A short introduction to Customer journey mapping
Livework Studio
Introduction on Service Design for Jam in Milan-Global Service Jam 2013
Introduction on Service Design
Introduction on Service Design
Valeria Grauso
DesignThinkers assists Public and Private organizations and companies in delivering the best possible service. We help them to be more innovative and competitive. To do so we created a 5 Steps Service Innovation Method. This Method is used as a guide while working on complex Service Design projects.
DesignThinkers Service Design Method
DesignThinkers Service Design Method
Arne van Oosterom
Digital will be on the business agenda for the foreseeable future. Using service design thinking can bring another level of capabilities to organisations by bringing in the crucial human perspective that makes any digital endeavour more relevant.
Humanizing Digital Experiences
Humanizing Digital Experiences
Livework Studio
All approaches to explore, design and implement excellent customer service.
This is Service Design in 25 useful tools
This is Service Design in 25 useful tools
Tijs Wilbrink
A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as well as the attitudes and skills requires to practice the discipline.
What is Service Design?
What is Service Design?
Daniel Harris
Service Design Concepts from ITIL V3, Six Sigma and other design disciplines.
Service Design
Service Design
Edmund Groepl
A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get in touch with us: The book "This is Service Design Thinking": www.tisdt.com The software "smaply": www.smaply.com The mobile ethnography software "myServiceFellow": www.myservicefellow.com Presentation by Marc Stickdorn & Jakob Schneider. Graphic design by Jakob Schneider. Like his style? Check his agency: http://kd1.com
Service Design Thinking
Service Design Thinking
Marc Stickdorn
En vedette
(16)
10 teser
10 teser
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Passenger Terminal Conference & Expo 2014 Presentation
Passenger Terminal Conference & Expo 2014 Presentation
[心得分享] 如何把使用者經驗做出來
[心得分享] 如何把使用者經驗做出來
James Samperi. Engine Service Service Design. SDNC13 Keynote
James Samperi. Engine Service Service Design. SDNC13 Keynote
Servitization is the new normal
Servitization is the new normal
Service Design Network UK Conference - Nick de Leon SDN june 2016
Service Design Network UK Conference - Nick de Leon SDN june 2016
service experience summit shanghai 2014 stefan moritz
service experience summit shanghai 2014 stefan moritz
A short introduction to Customer journey mapping
A short introduction to Customer journey mapping
Introduction on Service Design
Introduction on Service Design
DesignThinkers Service Design Method
DesignThinkers Service Design Method
Humanizing Digital Experiences
Humanizing Digital Experiences
This is Service Design in 25 useful tools
This is Service Design in 25 useful tools
What is Service Design?
What is Service Design?
Service Design
Service Design
Service Design Thinking
Service Design Thinking
Similaire à It’s design, but not as they know it!
Ddc Pdf
Ddc Pdf
Engine Service Design
A quick overview of service design by Nick Marsh of Engine service design. What is service design? Why is it? Where's it going next? Delivered at HyperIsland, Stockholm, September 2007
Designing Services
Designing Services
Nick Marsh
Designing the Intangible: an Introduction to Service Design
Designing the Intangible: an Introduction to Service Design
Jennifer Bove
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well. Note: If you are an experienced service designer you may find the content fairly high level :)
What is service design?
What is service design?
Dhyana Scarano
Delivering a Service Design Fashion course at INSEEC Msc Fashon Marketing in Paris. In collaboration with Lauren Currie @Redjotter @wearesnook , Maurizio Serena, director of the course and commonground @cmngrd
Every service as a catwalk
Every service as a catwalk
Vincenzo Di Maria
"Introduction to Service Design" : we made this slideshow for a training session on service design for for Iniciativa Joven, a regional government organisation in Spain dedicating to helping young entrepreneurs get their projects off the ground !
Introduction to Service Design by User Studio
Introduction to Service Design by User Studio
User Studio
This training provides an introduction to Service Design approach and process in an interactive manner. During this workshop, you will explore the pillars and get familiar with the stages of Service Design Thinking through a practical example.
Service design crash course - Vanda Kovacs & Elske Van der Ende
Service design crash course - Vanda Kovacs & Elske Van der Ende
TOPdesk
Introduction to service design: the practice of crafting and orchestrating customer experiences across time and touchpoints.
Service Design: an introduction
Service Design: an introduction
Gretchen Thomas
A quick overview describing Service Design.
What is Service Design?
What is Service Design?
Sean Shepherd
A brief overview of Service Design
What is Service Design?
What is Service Design?
Sean Shepherd
The digital service economy demands the ability to create coherent user experiences while achieving end-to-end agility and efficiency. The ability to deliver them together requires seamless system, process, and organizational design. Companies need a unified approach to design and operations that centers the entire organization around helping customers achieve their goals. This workshop teaches participants how to connect user-centered design to the entire service delivery lifecycle. It introduces a holistic approach that interconnects marketing, design, development, and operations into a circular design/operations loop. Through talks, discussions, and guided exercises, participants learn how to improve both customer satisfaction and operational effectiveness by: -designing for service, not just software -minimizing latency and maximizing feedback throughout the organization -designing for failure and operating to learn -using operations as input to design
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
Adaptive Path
In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.
NIMA Masterclass
NIMA Masterclass
Livework Studio
Using Design Methods to Establish Healthy DevOps Practices
Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen
Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen
kloia
A Brief Guide to Service Design, presented at UX Brighton by Paul Thurston (Thinkpublic) and Nick Marsh (Conchango)
A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh
A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh
Harry Brignull
Putting the service at the heart of digital age architectures.
All hail the service (online version)
All hail the service (online version)
Paddy Baxter
Evaluation of service design project
190228 service design in japan en
190228 service design in japan en
Kenji Hiramoto
Slides to accompany my introductory workshop at the Canadian service design conference in Montreal on Nov 29th, 2018.
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & Doing
Jacquelyn Brioux
An informal sharing session to the startup community in Sao Paulo, Brazil, kindly hosted by Plug N Work (the coolest startup ecosystem there).
Presentation at Plug N Work, Sao Paulo, Brazil
Presentation at Plug N Work, Sao Paulo, Brazil
UX Consulting Pte Ltd
A brief introduction to user experience and ux design process
What ux is
What ux is
costanza mosi
by Jesse Grimes A talk giving at one the Belgian Service Design chapter event.
Making the Case for Service Design for Start-ups and Innovation
Making the Case for Service Design for Start-ups and Innovation
Belgian Service Design chapter
Similaire à It’s design, but not as they know it!
(20)
Ddc Pdf
Ddc Pdf
Designing Services
Designing Services
Designing the Intangible: an Introduction to Service Design
Designing the Intangible: an Introduction to Service Design
What is service design?
What is service design?
Every service as a catwalk
Every service as a catwalk
Introduction to Service Design by User Studio
Introduction to Service Design by User Studio
Service design crash course - Vanda Kovacs & Elske Van der Ende
Service design crash course - Vanda Kovacs & Elske Van der Ende
Service Design: an introduction
Service Design: an introduction
What is Service Design?
What is Service Design?
What is Service Design?
What is Service Design?
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
MX: Managing Experience | Day 2 - Designing Delivery: A Unified Approach to D...
NIMA Masterclass
NIMA Masterclass
Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen
Using Design Methods to Establish Healthy DevOps Practices - Aras Bilgen
A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh
A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh
All hail the service (online version)
All hail the service (online version)
190228 service design in japan en
190228 service design in japan en
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & Doing
Presentation at Plug N Work, Sao Paulo, Brazil
Presentation at Plug N Work, Sao Paulo, Brazil
What ux is
What ux is
Making the Case for Service Design for Start-ups and Innovation
Making the Case for Service Design for Start-ups and Innovation
Dernier
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How to Create a Productive Workspace Trends and Tips.pdf
How to Create a Productive Workspace Trends and Tips.pdf
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Discover the core principles of effective UI/UX design in this comprehensive guide. From intuitive navigation to seamless user experiences, unlock the essentials for creating engaging digital interactions. Whether you're a seasoned designer or just starting out, this infographic will equip you with the knowledge to craft user-centric interfaces that delight and inspire.
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Essential UI/UX Design Principles: A Comprehensive Guide
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To transform a photograph into a line drawing in Photoshop, you don’t need it to appear as though you did it in Photoshop, you’ll need to focus on detail and set up your picture appropriately before you apply any channels.
How to Turn a Picture Into a Line Drawing in Photoshop
How to Turn a Picture Into a Line Drawing in Photoshop
Zenith Clipping
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怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
怎样办理伦敦国王学院毕业证(KCL毕业证书)成绩单留信认证
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It’s design, but not as they know it!
1.
It’s design, but
not as they know it! Oliver King Co-founder Engine | service design
2.
3.
What is service
design?
4.
What is service
design? Service design is…
5.
What is service
design? … the design of services!
6.
What is service
design? Service is the act of helping somebody to do something.
7.
What is service
design? Design is the process of making something better for somebody.
8.
9.
10.
11.
Why is service
design relevant today?
12.
Service design is
new to designers, it’s not new to service providers!
13.
www.enginegroup.co.uk Sustainability
14.
www.enginegroup.co.uk Usership Assistance
Innovation
15.
Usership: we
need to dematerialize the world!
16.
Assistance: we need
to help people cope…
17.
Innovation: we need
to help people view things at a systems level
18.
The meaning of
‘better’
19.
Convenient Usable Desirable
Consistent Efficient Effective Sustainable
20.
Sustainable Usable Convenient
Consistent Efficient Effective Desirable SUCCEED }
21.
Scope of projects
22.
Translation space
23.
3 key skills
24.
Scope of deliverables
25.
Five Fundamentals of
service
26.
Five Fundamentals Systems,
Value, Journeys, People, Propositions
27.
Identify. Build. Measure
Service innovation made simple
28.
12 tips…
29.
What’s better than
being rescued?
30.
#2. Have principles
Innovate within a robust creative framework
31.
#1. Be use-centric.
Always view the situation from your customer’s perspective
32.
33.
34.
35.
#3. Co-design:
Bring stakeholders into the heart of the process
36.
37.
#4. Map journeys:
Services happen over time, so explore them that way
38.
#5. Visualise:
Bring ideas to life to engage and solicit input from those around you
39.
40.
41.
42.
43.
44.
45.
46.
#6. Back stage:
Innovate throughout the whole system
47.
#7. Design measurables:
Ensure staff measures and incentives support a delightful customer experience
48.
#8. Everyone serves:
Because everyone’s actions impact on the customer’s experience
49.
50.
Call centre Home
Work place Dealership On-line support
51.
#9. Prototype:
Over and over and over and over and over again!
52.
53.
54.
55.
56.
#10. Evidence:
Create tangible evidence of the service in action
57.
#11. Join the
dots: Make the experiences as seamless as possible for the user
58.
#12. Work with
designers: We don’t bite…
59.
5 designer lessons
60.
61.
62.
Thank you for
listening… www.enginegroup.co.uk
Notes de l'éditeur
Thanks for being here. I’m a designer - product background Founded Engine in 1999 - though we didn’t call it service design When we started, we were shunned by the community - it is design, but not as they know it