Europlus Direct is a worldwide channel partner of IBM Global Services that supplies IBM services globally. They help customers purchase IBM services abroad by acquiring quotes from IBM distributors in the relevant countries. Europlus Direct has sold over 42,000 IBM services since 2004 to over 340 business partners worldwide. They provide a single point of contact and invoice for IBM service needs across multiple countries.

3. IBM Services Worldwide
EPD INTRODUCTION
Do you need to buy IBM services abroad?
Europlus Direct can help.
Approved worldwide Channel Partner for IBM Global Services.
Suppliers of IBM Services worldwide, wherever your business is located.

4. IBM Services Worldwide
EPD OVERVIEW
• If IBM Services are purchased outside of the country where the hardware is
located, then service will not be redeemable should you experience hardware
failure.
• Business Partners, Distributors and End-users buy IBM Services in-country from EPD
• 42,000 IBM Service sold since 2004
• 340 Business Partners have bought from EPD
• 35% of EPD’s total revenue generated Worldwide Cross Border IBM Maintenance
Contracts and IBM ServicePac
• EPD International set up in 2010 as a IBM Services Distributor in 22 Sub Saharan
African countries
• IBM Spare Parts Hubs in 4 African markets

5. IBM Services Worldwide
GEOGRAPHICAL REGIONS

6. IBM Services Worldwide
WHY USE EUROPLUS DIRECT?
• One IBM Worldwide Account Manager
• One invoice for multiple countries in your chosen currency
• Free registration of your IBM ServicePac
• 30 day reminder for expiring support
• 100% focus on IBM services - we don’t sell hardware
• Data confidentiality
• We deal direct with you, NOT your end users
• Seamless order fulfilment
IBM - ServicePac | ServiceSuite | Upgrades | Post Warranty | Software | Multivendor

7. IBM Services Worldwide
EPD SERVICE PROCESS
Contact EPD – +61 (0) 2 91268181
Assigned a dedicated Worldwide Account Manager
Provide EPD with hardware details, support requirements,
hardware location, preferred service level.
Europlus sell services globally in EPD takes the configurations and approach each IBM
line with IBM List price – we buy Distributer in the respective countries to acquire quotes.
from the distributors at a
reduced rate therefore our EPD will present available options and costs to the customer
service is at no additional cost in the currency of choice.
to the customer.
EPD requires a signed quotation. Upon receiving payment,
agreements will be acquired from respective countries.
EPD will register all ServicePac free of charge. Maintenance
agreements must be signed by customer.
EPD will notify the customer 30 days prior to support expiry and offer
quotation for an extension.

8. IBM Services Worldwide
EPD WORLDWIDE CHANNEL
We have established relationships with over 230 distributors and 145 business partners in 46 countries

9. IBM Services Worldwide
EPD GLOBAL OFFICE LOCATIONS
7 offices worldwide
50+ employees worldwide

10. IBM Services Worldwide
EPD TESTIMONIALS
In the period of time I have worked with Europlus Direct (since March 2008) I have received high
level of service and professional assistance on IBM warranty requirements. Prompt response to
all our questions and issues, assistance in understanding IBM’s warranty terminology and rolls,
including assisting us to build an inter-company process to assure our customers and sales
manager have full visibility on IBM’s warranty options. “
“Europlus are nothing short of excellent. They are very proactive with their renewal notices and
deliver their service in an extremely professional manner. I’ve been working with them for a
number of years now and can thoroughly endorse the service they provide.”
“I was very happy with the service offered by Europlus Direct regarding the purchase of
ServicePac and would most definitely use them again.”

11. For pricing and delivery times please contact us today.
Thank you
T: +61 2 91268181
E: emmanuelle.pagot@europlusdirect.com
W: europlusdirect.com