Hospital Training Guide 2015

1. 1

2. 2
E Sun Company Profile (3)
Why E-Sun is your preferred choice (4)
A. PATIENT SERVICE (5)
B. FOOD SERVICE (6)
C. MANAGEMENT AND WORK ETHICS (7)
D. GREEN TOPIC (12)
E. LEAN MANAGEMENT (13)
F. MIRACLE CAMP (14)
G. SOME OF OUR CORPORATE, GOVERNMENTS & FOREIGN CLIENTS (15)
TABLE OF CONTENTS
Pages

3. 3
E SUN TRAINING WING merely provides in-depth Healing Soft Skill training, state of the art system analysis, cutting edge ideas and innovative concepts for
Health Care operator. We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.
E SUN TRAINING WING extends unique consulting and training ideas for health base establishments with innovative soft skill training and F & B Consulting and Training.
Our consultants have combined more than a century hands on experience in the field from every level of health professional. Our views and consultations are multi
angled, as we know a successful health care operation depends upon sound knowledge, clear concept, direct vision, trained employees, targeted marketing and patient
absolute healing satisfaction.
E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN Concept and
LEAN Management Ideas for Health Care. GREEN Concept is a global direction of future way of doing business. Malaysia will not and should not be left behind.
E SUN TRAINING WING would like to extend our expertise to better equip your health care and its team to grow even further to face ever growing competition and to
balance CSR towards HEALTH CARE INDUSTRY.
E SUN TRAINING WING is changing the very nature of training & Consulting rendered in Malaysia and globally.
Arun Dorasamy
Greetings from CEO
E Sun Hospitality Consultancy Malaysia

4. 4
Money Back
Guaranteed
 It is Experience and solutional based content.
 At least 10 years industry experienced trainers ONLY.
 Innovative HYPER MARKET base approach & concepts ; We Customize the content
 100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:
 Interactive and FUN Learning base trainings
 Non-Conventional Mind set Training workshop.
 Multi-Lingual Trainers
 Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.
E SUN GLOBAL TRAINING
Experience Based
Innovative
Real Life Industry
Based Trainers
Interactive & Fun
Learning
Methods
Preferred Client
Club Methods
Hypermarket
School
of Thoughts

5. 5
NO. TOPICS No. Of Days Information Remarks
A. PATIENT SERVICE
1. 1. HEALING CUSTOMER SERVICE – WARD SERVICE
E Sun’s signature training rekindles the ancient healing method
thru touch and human affection. Every word, every action and
every touch counts in healing a person from suffering.
2 Days
2. 2. HEALING DIFFICULT PATIENT – CUSTOMER SERVICE
Patient is more than just a baby in pain, some do have
manageable behavior and some don’t due to various reasons
including side effects of medication sometimes. But all time as
caring and healing personnel we are obliged to handle even the
most difficult patient with greatest sense of caring and passion. It
is skill more than a natural behavior.
2 Days
3. PRESCRIBING SMILE & SERVICE TO PATIENT – COUNTER SERVICE
Nothing works more than smile and service prescription to patient
and sickness. Thus that God given medicine should be prescribed
in anything and everything. Counter Service, Finance, ER, F&B and
etc.
1 Days

6. 6
NO. TOPICS No. Of Days Information Remarks
B. FOOD SERVICE
1.
1.
2. COMPLETE FOOD MANAGEMENT
This training is the most popular training among management
communities of restaurants or outlets. This gives an overview of the
operation and techniques of conquering greater height of profits.
2 Days
2. HEALING FOOD SERVICE SKILL
Food is medicine and medicine is food that is some of ancient
civilization’s food concept like the Chinese and Indian. Keeping that
idea in mind: Chefs/Cook need to have clear array of food and it’s
medical and taste values.
1 Day
3.
3.
4. FOOD HANDLERS, SAFETY & HYGIENE : MALAYSIA ,USA & UK
STANDARD
2 Days
4.
5.
6. SMART KITCHEN FOOD MANAGEMENT
Nothing works more than smile and service prescription to patient
and sickness. Thus that God given medicine should be prescribed in
anything and everything. Counter Service, Finance, ER, F&B and etc.
7.
2 Days
5.8. INVENTORY & PURCHASE MANAGEMENT FOR FOOD SERVICE 2 Days
6. CAFETERIA MENU PLANNING & ENGINEERING 2 Days

7. 7
NO. TOPICS No. Of Days Information Remarks
C. MANAGEMENT & WORK ETHICS
1. WORK PROFESSIONALISM & ETHICS
Introduction to professionalism, eye for detail, job performance,
self-improvement, professionalism ethic, job-task-carrier.
2 Days
2.1. MANAGING MEDICAL RECORDS
Managing records in Health care has become a daunting task:
Record System - Retrieve of Information – Organizing Record –
Naming System – etc.
2 Days
3. WORK-CULTURE EXCELLENCE
Work culture will determine the productivity and efficiency of any
organization. Motivation or bonus alone will not do the job. A well
plan work culture identification, practice and execution will create
an atmosphere not only fun but efficient.
2 Days
4. TEAM-WORK & PERFORMANCE
Team work and team player are notably important element in any
type of organization. Recognizing the importance and well thought
training will explore the potential of doing the impossible.
1 Day
5.
2.
3. STRESS & PRESSURE MANAGEMENT
Job Stress is the biggest job hazard and very often the
stress caused by time management, management style,
skill, personality, experience and task.
9.
2 Days

8. 8
6.
4.
5. TIME MANAGEMENT & EFFICIENCY
Time wait for no men: Time management is the key in any
business. Time is the important denominator of productivity and
etc. Managing Time efficiently is imperative: This training will lay
down important principles and ways in concurring time for
business benefits.
2 Days
7.
6.
7. MICRO & MACRO MANAGEMENT OF PROJECT
Management is just a process of job delegation and result
expectation. MICRO Management and MACRO Management
concept must be understood to know the pro and cons of each
concept, so that the idea can be employed diligently in achieving
corporate goals.
8.
2 Days
8. 9. GROOMING & PROFESSIONAL ETIQUETTE
Corporate culture is a vast sea, thus very often a person’s quality
will judge by the way he present him/herself which includes his
grooming, communication, language and etc. It became even more
important if this includes marketing or sales field.
1 Day
9.10. CONVERSATIONAL SKILL
Business English Series
This training is more into conversational skill and impression by
language. Persuasive, Statement, Sales and Service Concepts
“Mind Ur Language” English for 101
This training program is for beginners’ level. The goal is to erase the
English anxiety and create English confident.
Corporate English
This training is accustomed for executive levels and up. Include
various skills of speeches, papers and high level corporate culture
based conversation.
12 Weeks

9. 9
10.
11.
12. WRITING SKILL
Champs; Report Writing & Effective Presentation Skill
To be effective in managerial and executive level positions, this
kind of skill become the bridge of knowledge and performance.
Technical Writing Skill – Simple-Direct – Accurate
This sort of skill is very good for engineering base environment
Computer Aided Soft Writing Skill
MS Word - MS Excel – Point - Advance Level.
13.
2 Days
2 Days
2 Days
11.
14.
15. LEADERSHIP/SUPERVISORY
Corporate Leadership & Victor culture
Corporate leaderships are not about following the trend but setting
a new trend. Like Steve Jobs.
Power Leadership & People’s Skill for High Performance
People of high performance not necessarily are doing many things
but doing one thing many times.
Super Supervisors Skill Lead the Crew.
Invisible supervisory skill is a new invention in supervising culture.
Creating a self supervising habit in which staff would be the biggest
beneficiary of all. Their needs supervise their performance.
Leaderships Consciousness By State : Emotional Intelligence (E.Q)
2 Days
2 Days
2 Days
2 Days

10. 10
12.
16.
17. MIND MATTERS
Mind Mapping for Creative Thinking Skill
Critical and creative thinking is imperative in any field in handling
the challenges and create innovation.
The Art of Listening, Looking & Understanding : Mind Science for
Mind Conquer
Listening, looking and understanding do not happen by chance.
Sharpen and conquers the technique will ensure the learning
process at highest and effective level.
Mind Mapping for Doubling Speed Reading, Quick
Learning and Understanding
2 Days
1 Day
1 Day
13.
18.
19. TEAM BUILDING – MIRACLE SERIES
Miracle Team Building & Attitude Development Camp
Miracle Team Building Workshop
Miracle Professional Excellence
20.
3 Days 2 Night
2 Days 1 Night
2 Days 1 Night
14.
21.
22. COMPLETE HUMAN RESOURCE MANAGEMENT
Law And Enactment
Hiring & Firing – Promotion
Reward & Remuneration : Bonus: Allowances : Reimbursement
Sexual Harassment, Nepotism & Abuse
Dealing with Difficult Employees
2 Days

11. 11
Foreign Employees: Process & Procedure
Record Keeping & Maintenance
Work Safety & Injury
15.
23.
24. HABITUAL SKILLS
25.
Time Management and Time Creation: Mind Development Series
Budaya Kerja Cemerlang
Work excellence at the work place is a culture that needs to be
nurtured and maintain at all times and it is merely by examples.
However, it is important to have a frame work in seeding the
culture so that the culture is not against corporate culture.
Corporate Culture Complete Grooming & Business Etiquette
This training is inclusive of dining, meeting, personality, dressing
etiquette and etc.
Corporate Stress and Anger Management
Stress known to be the biggest killer in the corporate world today.
Stress causes blood pressure, heart attacks, rapid aging, personality
disorder and etc. The training is designed to tackle the problem in a
collective way and reduces the risk being stress and anger
victimization.
26.
2 Days
2 Days
2 Days

12. 12
NO. TOPICS No. Of Days Information Remarks
D. GREEN TOPIC
1.1. GO GREEN GO CLEAN – HYGIENE AND CLEAN 2 Days
2.2. GREEN AWARENESS - HEALTH CARE
Introducing Green – Concept for Health Care : Facilities- Utilities
– culture –Awareness
2 Days
3.3. I THINK GREEN GROW LEAN
Introducing : ways and area of cost reduction and technology
usage in creating
sustainable resources. Solar – recycle – etc.
2 Days
4.
4.
5. GO GREEN AND GO LEAN : MANAGEMENT
TRAINING
Go green usually synonym with hike of cost and giving up the
comfort zone. However a marriage between Green and Lean will
help us.
2 Days
5.6. GREEN CONCEPT : ENGINEERING & FACILITIES
Training ways to manage energy by technology, process, operation
and maintenance
2 Days

13. 13
NO. TOPICS No. Of Days Information Remarks
E. LEAN MANAGEMENT
1.1. LEAN TEST ON AN ORGANIZATION : CONCEPT & METHOD
Test an organization and recognizes the ‘Fatty’ areas and also
measuring the un- measurable.
2 Days
2.2. LEAN : PRINCIPLES & CONCEPT FOR ALL DEPARTMENT
Understanding the core concept and identify the principles into
hotel eco system is important in pushing LEANER operation for
better business without neglecting the image, brand and customer
satisfaction.
2 Days
3. LEAN MANAGEMENT ACTION PLAN & MONITORING
Nothing can be achieved without sound action plan that is
accustomed for specific implementation synonym to the capability
of the staffs.
2 Days
4. LEAN MANAGEMENT DIRECTORS COACHING :
KAIZAN
2 Days

14. 14
NO. TOPICS No. Of Days Information Remarks
F. MIRACLE CAMPS
1. 1. Miracle Train The Trainer Camp
2. Miracle Mind-Set Change Camp
3. Miracle Managerial Leadership Camp
4. Miracle Team Building Camp
3 Days 2 Nights
3 Days 2 Nights
3 Days 2 Nights
3 Days 2 Nights

15. 15
LangkawiMydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
Hill Station Cafe
JAKIM
Corus Hotel, Kl
Prescott
Hotel Klang
Royale Bintang
Mandarin Hotel Pan Pacific
Crystal Crown
Traders Hotels
Grand Dorsett
Seri Pacific Hotel
Dewan Bandaraya KL
KWSP
MOHR
Concorde Hotel
MBPJ
PSMB
Kings Hotel
One World Hotel
Melia Hotel
Hilton Hotels
Langkawi
Park Royal
Penang
Kuala Lumpur
Eastin Hotel
Unisel CQ Tech
Petaling Jaya
Community CollegeCollege Olympia
KLMU
Institute Megatech
Lincoln College
Berjaya Times Square
Amanah raya
BJ Automation
Center
Giant
Carrefour
Malaysian Indian
Business Association
Hotel Maya
GOPIO
MSU
Nawab Restaurant
Tradewinds
Corporation Berhad
My Rice
University Malaya
Akademi Latihan
Kebersihan dan
Keselamatan
Makanan
Chat Masala Klang
15
G. OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS

16. 16
OUR FOREIGN CORPORATE, INSTITUTE CLIENTS
Yayasan Strategic
Sosial
THISTLEASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise groupMinnal FM
ISKANDAR
INPENS
TAJ Hotel
Mount Road
Kansas Beef
Council
Media Corp Jaya TV Le Meridien Chennai