During the Museum Next London 2019 conference, a panel consisting of Trish Thomas (Southbank Centre), Natasha Plowright (The Photographers’ Gallery), Tom Robertson (Somerset House) and Helen Slater (Royal Academy of Dramatic Art) discussed their experiences in leading decision making during digital projects. Not the sexiest topic. But those of you who have managed a big project in the past, know the importance. Good decision making has a positive effect on the end result ánd on timings and budget as well. And moreover: on the overall happiness of everyone involved. Unfortunately, decision making is one of the hardest aspects to manage since human behaviour plays a big part. Astrid Jacobs (Fabrique) shared insights about the psychology of decision-making as an introduction to the panel discussions about their individual approaches.

1. Museum Next, June 3, 2019
Managing decision making
Trish Thomas - chair
Helen Slater
Natasha Plowright
Tom Robertson
Astrid Jacobs - introductions
Southbank Centre
Royal Academy of Dramatic Art
The Photographers’ Gallery
Somerset House
Fabrique

2. WHYs and HOWs

3. Leading instead of controlling

4. Changes are okay!

5. How to get your
stakeholders on board?

6. Why a yes is not necessarily
a full commitment

7. Your expectations ánd theirs
What else is on their plate
What could go wrong
Ask if they can commit

8. How to get your
stakeholders on board?
Panel

9. How to manage expectations?

10. Why people get stuck on a
particular vision

12. Why people stick to their
hobby horses

13. How to manage expectations?
Panel

14. How to ensure your menu
makes sense to your audience ?

15. Why people get emotional
about menu items

16. Window Shop floor Storage
Not relevant
for this platform
Store

17. How to ensure your menu
makes sense to your audience ?
Panel

18. How to create ideal
feedback conditions?

19. Why feedback sessions may end
without clear decisions

20. Explain, clarify and
listen to first reactions
…then wait…
before your debate and decide

21. Panel
How to create ideal
feedback conditions?

22. Thank you!
Trish Thomas
Southbank Centre
https://www.linkedin.com/in/trishthomasdigital/
Tom Robertson
Somerset House
www.linkedin.com/in/tom-robertson-5b877313/
Astrid Jacobs
Fabrique
+ 31 10180685
www.linkedin.com/in/astridjacobs/
Helen Slater
Royal Academy of Dramatic Art
https://www.linkedin.com/in/hslater/
Natasha Plowright
The Photographers’ Gallery
https://www.linkedin.com/in/natasha-plowright-172ba835/