1. The Navigator Institute
Our Mission is to bring all aspects of an organization into
alignment, for noble purpose and business results.
The Navigator Institute identifies, trains, and develops the
natural "change-makers" in any organization. These people
form effective core planning and implementation groups, and
become the "right people" to create cultural change and
successful projects.
“I thought you would appreciate some great feedback. You may recall our target of
£100m in profit in three years, and you may even remember how some of the Team
thought I was on drugs and this was mission impossible! Well, the good news is I am
pleased to say we hit it a year earlier than expected, which is fantastic news, and I would
like to thank you for your positive contribution and involvement in achieving this.”
from the Chief Executive of an International Communications and Mobile Phone
Company
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2. TEN SUCCESS STORIES
1. Over 13 months, the Enterprise Technology division of a Global IT
company reduced 1500 disparate products across five countries into
one coherent product, with great harmony in the face of a corporate
culture that had been divisive and segmented.
2. The Canadian Division of a global food manufacturer saved 28 million
dollars in eight months, and prevented the closing of several plants,
despite their high cost of production in an underutilized manufacturing
system.
3. A British global consumer goods plant doubled machine efficiencies,
thought to be impossible, and created a culture in which nearly
everyone was enthusiastic.
4. Two international shipping lines merged with savings of approximately
18 million dollars from combining sales forces and customer services,
making use of one computer system, and combining ship management
under one directorate.
5. A Canadian national building products company integrated several
faltering companies into one, with a positive culture and profitable
operations in less than three years.
6. A top UK diesel engine maker created a committed and bold business
plan in a new US Division, in only three weeks. Typical time for such
an accomplishment between similar company groups was eight
months.
7. A US-UK car manufacturer dramatically improved quality ratings on a
very successful vehicle in a four-week period, while still meeting its
schedule for introduction into a new market.
8. An automotive engineering organization reported a 20% improvement
in revenues and a dramatic improvement in their efficiency of utilizing
test beds. Their previous best was a 5% growth rate.
9. A US Air Force Base, over six months, reorganized a 20,000-person
human resource system with previously unheard-of grass roots
support.
10. During a six-month program of training and coaching, a group of sales
consultants in the wireless communications industry brought about an
extra 17 million dollars in sales, created an extraordinarily effective
team culture, and reported surprising personal and professional
growth.
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3. Navigating From the Future:
The Navigator Training Program
An 18-month personal development program
This is a step-by-step program of skill training, coaching and practice,
dependant on the mastery attained by individual participants.
Participants meet once every three months for five days to review their
learning and design their next level of application.
On successful completion of the program, participants having mastered and
demonstrated the necessary skills will be certified as “Navigators.”
Program Purpose
To master the skills of a Navigator through making one’s current project,
company, agency, or community as successful as possible, both
in business and technical results, and as an ethical system.
Appropriate Participants
 Leaders, managers, engineers, scientists, coaches, counselors,
facilitators, honest brokers and trusted advisers.
 People committed to mobilizing others to what they are capable of,
not just what they already can do, and to supplying others with
the tools to become more purposeful and effective.
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4. The Navigator Training
Program Modules
Mastery of Personal Development
The Practice of going beyond self-limiting beliefs and moving into the
unknown
Mastery of Personal Responsibility for Quantum Results
Pledging or engaging oneself & accountability for breakthrough outcomes
 Taking Personal Responsibility  Forwarding the Action
 Providing the Missing Action  Clarifying versus Processing
 Eliciting Breakthrough Coaching  Creating a Quantum Results
 Causing Sustainability Charter
Mastery of Commitment to Action
To cause action rather than analysis -- to focus on analysis that leads to
action, rather than to further analysis
 Work as a Conversation  Root cause analysis
 Diagnose operating condition  Flight Planning
 Fact interpretation analysis  The Merlin Factor
Mastery of Profound Respect
To honor, admire and appreciate others and what they most value;
to leave people feeling bigger than when you arrived
 Become more than Yourself  Practice Mastery
 Honor your word  Celebrate
 Appreciate and acknowledge  Legacy
 Live your code of conduct  Assure Completion
 Values and Principles
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5. Mastery of Inspirational Leadership
The practice of inspiring others to what they are capable of, rather than
what they can do
 Inspirational Speaking  Developing Others as Leaders
 Leading Culture Change  Integrating Noble Purpose and
 Transformational Strategy Business Purpose
 Managing Energy
Mastery of Relationships
To be connected to others -- high quality contact, presence and engagement
 Direct Speaking  Address Blocks to Contact
 Generous Listening  Create Safety
 Commitment to Others’ Success  Be Genuine
 Building Relationships Fast
Mastery of Conflict Resolution
Solving or finding the answer to a conflict, problem, question
 Get Agreement on Problems  Co-Invention
Before Going to Solutions  Seek Common Ground
 Separate Issues from Interests  Turn Impasse into
 Turn Complaints into Requests Breakthrough
 Conflict Mapping  Acknowledge Mistakes
Mastery of Future Focus
To have a compelling picture of the future that generates
uncharacteristic action in the present
 Pay Attention to What you  Seek Adjacent Possibilities
Want  Become an Ambassador From
 Invent From the Future the Future
 Go Beyond Self-Limiting Beliefs  Appreciate the Power of
 Think the Unthinkable Distinction
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6. Mastery of Group Alignment
To be in the same boat -- a shared perspective that allows for
committed action
 Dialogue  Enrollment
 Create Conditions for the  Create Noble Purpose
Moment of Change  Maintain Communication
 Create new Context  Team Learning
 Aligned decision making
In the Navigator Training Program you will also:
Learn to Deal with Common Barriers to Success
 Personal and professional  Helplessness, resignation, and
 Identity that stops change from compliance
happening  Absence of dialogue
 Addiction to Technology  Avoiding domination
 Bureaucracy  Having to be right
 Ignorance about what works  Control more important than
 Loss of energy winning
and
Learn the Navigator Code:
What it Takes to Transform a Complex System
 Getting out of the Box  From an ‘Impossibility’ Anything
 Force Causes Resistance Follows
 Commitment to Others’ Success  Promise the Unpredictable
 Context is Decisive  Beginner’s Mind
 Combine Noble Purpose and Pragmatic  Block Prior Attempts at Solution
Purpose  Alignment Before Agreement
 The Overview Effect
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7. The Navigator Institute Faculty
- “Stage Three Leadership: From Good Ideas
to Unified Action”, Beyond Earth: The
Future of Humans in Space, Apogee
Press, 2006.
- “The Merlin Factor: Leadership and Strategic
Intent”, London Business School
Strategy Review, Vol. 5 (1), 1994.
Charles E. Smith, Ph.D. - “Kings Counsel”, London Business School
Strategy Review, Vol. 3, 2007.
Professional History: - Contributor to multiple newsletters, blogs,
Consultant & Independent Training corporate publications and websites.
Company Owner since 1969.
Multi-National Clients: DTE Energy, Procter
& Gamble, Perkins Engines, Rover Cars,
Ernst & Young, AT Kearney, Cunard
Ellerman, Campbell’s Soup, Damovo.
Government Clients: National Aerospace Plane
Program, US Air Force, UK Ministry of
Defense, US Environmental Protection
Agency, US Department of Commerce.
Academic Positions: Visiting Associate
Ferdinand D’Souza
Professor - George Williams University,
& Cranfield College Business Case
Ferdi D’Souza is internationally
Development.
recognized as a master course leader in
Not-for-Profit Boards:
transformational education, training and
- Foundation for Mid-East Communication
development.
- Aerospace Technology Working Group
He works with public, corporate, and
- National Peace Academy Foundation
institutional audiences in both English and
- Middle Road Foundation
Hindi, and is known for inspirational
- President: Harvard Club of New Mexico
leadership in the USA, Canada, Europe, New
Zealand, Australia, India, Dubai, Bangladesh
Education
and Afghanistan.
- A.B., Harvard College
Ferdi has effectively managed complex
- M.B.A., Harvard Business School
projects from concept to delivery, and has a
- Ph.D., Case Western Reserve University,
reputation for practically applying leading edge
Organizational Behavior
methodologies to real issues facing individuals,
- Certificate, Gestalt Methods, Gestalt Institute
groups and organizations.
of Cleveland
He trains and coaches effective leadership
and communication skills and personal
Publications:
development for individuals, business
- Navigating From the Future: a Primer for
professionals and community heads.
Sustainable Transformation, Kairos
He coached and developed senior trainers,
Productions & CreateSpace Publishing, ‘09.
sales and production managers in a large and
- The Merlin Factor: Keys to the Corporate
reputed international training and development
Kingdom, Kairos Productions, US &
organization, building three large international
Gower Publishing, UK, 1995.
operations centers across India from scratch.
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