Presentation on Digital Work Place from Scania in a global environment. Findability Day 2014

1. 2014-09-11, Copenhagen, Findability Day 2014

2. Scania – Provider of Transport Solutions
Products Services Financing
n Heavy trucks
n Heavy buses
n Engines
n Workshops
n Service agreements
n Parts
n Driver training
n Scania Assistance
n Operational leases
n Financial leases
n Hire purchase
n Insurance solutions
2014-09-11, Copenhagen, Findability Day 2014

3. ~40 000 Users in More than 100 Countries
More than 1,600 sales and service points globally
– 1,000 in Europe
Production unit
Regional production centre
Non-captive S&S company
Captive S&S company
2014-09-11, Copenhagen, Findability Day 2014

4. Our Goal: Productivity Improvement
Top
Employees
Target 2020
120 000 Trucks
15 000 Buses
20 000 Engines
6 000 € / Vehicle
Customer
Satisfaction
Volume
Growth Profitability
140
000
120
000
100
000
80
000
60
000
40
000
20
000
0
1990 1995 2000 2005 2010 2012 2014 2016 2018 2020
Scania
Trucks
Employees
Services
Revenue
Product
Sales
2014-09-11, Copenhagen, Findability Day 2014

5. Attract and Retain Towards 2020
40 000
+10 000
new employees
2013 2020
Top Management Meeting 2013
2014-09-11, Copenhagen, Findability Day 2014

6. Commercial
Operations
Network
Suppliers
Scania Presentation – Alfresco Day Stockholm 6
2014-06-12
Commercial
Operations
Financial
Services
Sales &
Marketing
Production &
Logistics
Purchasing
Research &
Development
R&D
Network

7. The Core Collaboration Assignment
Enable efficient knowledge work
Ensure transparent and secure information flow throughout processes
Simplify process integration throughout Scania, customers and partners
Product Development
Order to Delivery
Sales
Service Delivery
R&D P&L S&M CO F&BC S HR
2014-09-11, Copenhagen, Findability Day 2014

8. Users are Not the Same!
The staff at Scania all conduct quite different tasks, and will require a range of
tools and information to support their daily activities
2014-09-11, Copenhagen, Findability Day 2014

9. Expectations on the Workplace
It must be:
§ Fast
§ User Centric
§ Supporting Collaboration
§ Enhancing Productivity
§ Enabling Knowledge Work
§ Place Independent
§ Network Independent
§ Device Independent
2014-09-11, Copenhagen, Findability Day 2014

10. Internet has Evolved, and so is Our Behaviour and expectations
Today, We are Using Technology in New Ways
Internet
Dialup WAP Broadband 3G ADSL2 4G
1995 2000 2005 2010 2015
?
2014-09-11, Copenhagen, Findability Day 2014

11. Welcome to the Workplace
2014-09-11, Copenhagen, Findability Day 2014

12. Core Collaboration Service Portfolio
A Modular Concept to Support Broader Choice Depending on Different Needs
Web Sites and Reusable Components (widgets, connect, etc.)
Scania Business Applications and IT Infrastructure
Security Services,
Identity and Access
Management
IT Infrastructure
Services Back-end Systems Hosting and Storage
Services
External Computing
Resources
Reusable Collaboration Service Modules
Document
Collaboration
Social
Networking
Web Content
Management
Search Index
and
Findability
UX and Shared
Content
Delivery
Instant
Collaboration
Employees Partners
Customers
Contractors Universities
Industrial
Distributor
Dealer
Workshop
Etc.
Suppliers
2014-09-11, Copenhagen, Findability Day 2014

13. For Example…
Search Service
Intranet
File Explorer
Extranet Web App
Mobile
Modular Design Brings Easier Customization
This approach gives rapid evolvement of existing solutions, while also
enabling introduction of new kind of find ability functions
New features can be implemented in both existing and new contexts
2014-09-11, Copenhagen, Findability Day 2014

14. Scania standard documents
STD
Intranet
Supplier portal
Sales & Services portal
Manually uploaded
Today the documents are created in one application and the uploaded in a number
of “portals”.
2014-09-11, Copenhagen, Findability Day 2014

15. Scania standard documents
STD in Search Service
Intranet
Supplier portal
Sales & Services portal
Index the information in the Search Service
ü Less work time
ü Can structure the information based on metadata
ü Can distinguish Standards documents from other Portal information
ü Better information reliance
2014-09-11, Copenhagen, Findability Day 2014

16. Sample: Dynamic Content Collection page
2014-09-11, Copenhagen, Findability Day 2014

17. Search as a Service at Scania
§ Common Search Service was introduced at Scania in 2011
§ A back-end Service, built on open source components (Solr, ManifoldCF, Hydra)
§ Are in used (both index and query) by Intranet and Extranets.
§ Indexed different collaboration tools (MediaWiki, Alfresco, Oracle WebCenter) and external
RSS feeds.
§ Looking at indexing Scanias administrative Network Attached Storage (~ 137 terabyte
data)
§ Remaking of Intranet Search GUI ongoing
§ Next focus area: People Search and Statistic Service
2014-09-11, Copenhagen, Findability Day 2014

18. New Intranet search GUI
2014-09-11, Copenhagen, Findability Day 2014

19. New Intranet search GUI
2014-09-11, Copenhagen, Findability Day 2014

20. Challenges – ahead
2014-09-11, Copenhagen, Findability Day 2014
Amount of data is growing - rapidly
IDC estimates the volume of digital data will grow
40% to 50% per year. By 2020, IDC predicts the
number will have reached 40,000 EB, or 40
Zettabytes (ZB). The world’s information is doubling
every two years.
New technical platform's
With most new software being built for cloud from
the outset, it is predicted that by 2016 over a
quarter of all applications (around 48 million) will be
available on the cloud (Global Technology Outlook:
Cloud 2014: A More Disruptive Phase).

21. Scania Modular System
2014-09-11, Copenhagen, Findability Day 2014

22. Modular Design Brings Easier Customization
A Limited Number of Building Blocks – Many Variations
Thanks to the modular system Scania can provide a large variety of specifications
which increases the possibility of a great fit between product and application
2014-09-11, Copenhagen, Findability Day 2014

23. Thanks for Listening
2014-09-11, Copenhagen, Findability Day 2014