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Digging Beneath the Surface

    Understanding the
    Digital Health Mom




                              www.enspektos.com
Where We're Going


        1.




                          2.


                    Where We're Going
Digital Moms: The Web's Power Users




                                             Moms Are Turning to Digital for
                                             Support, Shopping and Sharing




 Source: eMarketer, Moms Infographic, 2011
Digital Moms Contribute to Pinterest's Rise




                        Moms Sharing Images, Life Stories
                        and More Helped Boost Pinterest




                                 Source: Vitrue Infographic, 2012
Moms and Health
             Dr. Mom Manages Her Family's
      Health and Relies on the Web for Medical Info




                                 Source: BabyCenter, Meet Dr. Mom, 2011
Women and the Health Web
                           Moms' Online Activities May Contribute to
                           Gender Differences in Online Search Habits




Source: Pew Internet and American Life Project,                 Illustration Source: Enspektos, LLC
The Social Life of Health Information, 2011
Women and Health Social Media

However, Health Social
Media Activities of Men
and Women Are Similar




Source: PricewaterhouseCoopers, Social     Illustration Source: Enspektos, LLC
media “likes” healthcare: From marketing
to social business, 2012
Moms and Online Health Search




                       Sources: Razorfish, CafeMom, Digital Mom, 2009;
                       BabyCenter, Meet Dr. Mom, 2011
Moms and Health Digital Media
           Little Recent Data is Available on How Moms Use
   Digital Media for Health and Its Influence on Medical Decisions
Investigating the Digital Health Mom

    Enspektos, LLC Conducted Two-Phase Study of Digital Health
        Moms Between November 2011 and January 2012




                                       Phase I N: 573 Mother Internet users; Demographic
                                       calculations based on unpublished Pew Internet and
                                       American Life Project data collected between August 9
                                       and September 13, 2010



              (We'll Focus on the Survey Phase First)
Consulting Digital Media for Health Content




                                                  Internet Most Frequently
                                                    Consulted Source for
                                                  Health/Wellness Content
                                                Followed by Social Networks




                                                   Percentages Represent Online Moms
                                                   Indicating How Frequently They Consult
                                                   Various Digital Channels for Health/
                 Source: Enspektos, LLC, 2012      Wellness Content
Downloading Health/Wellness Mobile Apps
         40% of Online Mom Smartphone Owners
         Have Downloaded Health/Wellness Apps




                                      Source: Enspektos, LLC, 2012
Social Networks Influence Health Opinion



 53% of Moms Say Social
Networks Have Moderate to
  Very High Influence on
 Health/Wellness Opinions

18-29 Year Olds Most Likely
  to Say Social Networks
    Have High Influence


                                   Source: Enspektos, LLC, 2012
This is Great News . . .




                                Yes! Moms Are Using
                           Digital Technologies for Health!
But, Making the Data Actionable . . .




                                Do We Have Enough
                           Information to Take Significant
                              Action on These Results?
Requires Digging Below the Surface . . .




                         Likely Not, So What Else
                          Do We Need to Know?
And Answering Critical Questions

 Sally: I Know Digital Health   What Content is Getting Past the
  Moms Are Rising, But . . .    Filters People Are Putting Up to
                                Prevent Information Overload?

                                     What Does the Online
                                       Health/Non-Health
                                    Content Landscape Look
                                   Like? If I Publish Content,
                                    What's the Likelihood it
                                         Will Be Seen?

                                 What Are Moms' Perceptions
                                  of Online Health Content
                                    They Consume on the
                                   Web or Social Media?
With Answers Sally Can Truly Get to Work




                          Let's Give Them to Her
Where We're Going


       2.




                           1.


                    Where We're Going
Brian Solis Got it Right: Relevance Wins

                               Key Solis Quotes

                      "Information Must Now Find People,
                          Otherwise it Remains Unseen"

                          "Context is King and is the
                          Key to Earning Relevance"

                        "Connected Consumers Are in
                       Control of How Relevant Content
                          Moves in Their Direction"
Paid Media Important, But Earned is Critical




        Moms More Likely to Consume Earned Media
        Health Content Because it is Prevalent Online

         Okay, So What Does This Mean in Practice?
To Be Seen Earned/Owned Digital
Health Content Must Penetrate Moms' Filters




                                         Source: Enspektos, LLC, 2012




                Only the Most Relevant and
              Compelling Content Gets Through
        Thus, Answering the Question of Whether Moms
        Are Using Digital for Health is Only the First Step
           The Second (and More Important) Step is
     Finding Out What's Getting Past Their Filters and Why
Investigating the Digital Health Mom


                                                            During Tracking Phase We
                                                             Examined Digital Moms'
                                                            Real World Online Content
                                                             Consumption Habits and
                                                               Perceptions of Health
                                                          Information (on Select Topics)
                N: 538 Moms from survey phase
                                                             Encountered During Web
                who entered tracking phase
                Tracking conducted during Web sessions          Browsing Sessions
                that took place on laptops and desktops
Research Insight: How Online Health
Content Reaches Moms


                                         Data on Online Health
                                      Content Consumed by Study
                                     Participants Will Illustrate How
                                           the Nexus Operates
                                     (You Will See What They Saw)

                                     Notice How the Nexus Aligns
                                          With Content Filters
                                         Discussed Previously


      Source: Enspektos, LLC, 2012
An Example of Embedding from Study




                      Diabetes Prevention Message
                        Embedded Within Article
                         Regarding Dangerous
                         Weight Loss Activities




                         "Rapid weight loss by critical calorie restriction
                       causes water, some fat and muscle loss, which . . .
                           increases the risk for . . . type 2 diabetes."
An Example of Proacting from Study




                         Search Sparked by Paula
                      Deen's Diabetes Announcement
                       Results in Exposure to Variety
                           of Topical Messages
Examples of Socializing from Study



     If you're living with diabetes or a caregiver
     of someone who is, do you know what type
      of sock people with diabetes should wear       Social Media Delivers Stream of
                    while exercising?
                                                      Diabetes Messages of Varying
     A FOUNDATIONAL SUPPLEMENT. Benefits
      for Diabetes, ADD, ADHD, Energy, Pain              Quality to Digital Moms
            and more!! 22 amino acids.

     Festive or flop? What’s a diabetes-friendly
       holiday dish you’ve tried to make that
                didn’t go as planned?                    Join @AmyfromMars in her battle to fight &
                                                             stop #diabetes & to Kiss a Pig! 3/3
                                                                http://t.co/mtGG50DF #cbias

                                                            Diabetes Expert Disses Weight-Loss
                                                               Programs - MedPage Today
                                                                  http://t.co/cnnUyxHX

                                                          Video: Link between cholesterol-lowering
                                                          drugs and diabetes http://t.co/TR9iqLXX
What About Perceptions?




       Immediately After Diabetes Content Consumed,
      Participants Asked to Respond Re: Their Perceptions

        Two Types of Perceptual Data Were Collected:

           • Sentiment: Positive, Negative, Neutral

                 • Credibility: 5-Point Scale -
             1 = Low Credibility 5 = High Credibility
Examples of Perceptual Data: Web/Social




                                  Paula Deen Online Search
                                        Credibility: 3
                                      Sentiment: Positive




                                                       Health Impact News: Lower Your
  These Data Snapshots Illustrate                  #Cholesterol Increase Your #Diabetes Risk
                                                     By 48% http://t.co/onjf33bS Study in
 Digital Moms' Ability to Carefully                      Archives of Internal Medicine

  Evaluate Digital Health Content                                Twitter Post
                                                                Credibility: 3
                                                             Sentiment: Negative
How Does Diabetes Fit Within Moms'
  Overall Online Content Environment?




Source: Enspektos, LLC, 2012                            Analysis conducted on data collected between

Diabetes is Competing Against Many Other Topics in an
                                                        November 7 and December 20, 2011
                                                        Numerous categories tracked, four shown

 Environment Where Health Receives Limited Attention
                                                        above are for illustrative purposes
                                                        *Among mothers with Twitter/Facebook
                                                        accounts who granted permission to track
                                                        status updates
Now, Let's Answer Sally's Questions




                              Source: Enspektos, LLC, 2012
There's More to Come




    Delivering High-Value Above and Below the Surface Digital
    Trends, Perceptual and Impact Data to the Health Industry

        Read on for More Information About the Initiative
About enmoebius
enmoebius is a patent pending digital surveillance and behavioral measurement engine.
It provides rich and real-time data on how earned and owned online health content
impacts:

 • Awareness and perceptions of products, services and issues
 • Intent to engage in various health behaviors (purchase, adherence, screenings,
   vaccinations, etc.)
 • Behaviors influenced by by online health content

Enspektos will launch enmoebius in mid-2012.


                                                 Watch the Video
                                                        &
                                                Get E-mail Updates

                                          (SlideShare Users Click Here)
About digihealth pulse
Powered by enmoebius, digihealth pulse is a forthcoming tracking study of active U.S
digital health consumers. These are individuals who go online frequently, use social
media and turn to the Web to find health information for themselves or others.
digihealth pulse will feature robust and real-time data on a range of subjects, including:

 • Evolving media consumption habits (use of new and existing digital technologies)
 • Awareness of online health content across a range of common conditions and topics
   published online and via social media channels
 • Select behaviors sparked by online and social media content

digihealth pulse insights will be made available free of charge and via a syndicated
market research service. Enspektos will launch digihealth pulse in mid-2012.

Join our mailing list to receive the latest digihealth pulse news.


                                                   Get E-mail Updates

                                           (SlideShare Users Click Here)
About Enspektos




Enspektos, LLC is an innovation consultancy that has provided digital marketing and
communications services to health organizations operating around the world since 2005.

The firm produces technology-driven strategy, research and training products and
services for a diverse range of clients, including government agencies, non-profits,
pharmaceutical companies and payers.

Learn more about Enspektos, LLC at www.enspektos.com.

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Digging Beneath the Surface: Understanding the Digital Health Mom

  • 1. Digging Beneath the Surface Understanding the Digital Health Mom www.enspektos.com
  • 2. Where We're Going 1. 2. Where We're Going
  • 3. Digital Moms: The Web's Power Users Moms Are Turning to Digital for Support, Shopping and Sharing Source: eMarketer, Moms Infographic, 2011
  • 4. Digital Moms Contribute to Pinterest's Rise Moms Sharing Images, Life Stories and More Helped Boost Pinterest Source: Vitrue Infographic, 2012
  • 5. Moms and Health Dr. Mom Manages Her Family's Health and Relies on the Web for Medical Info Source: BabyCenter, Meet Dr. Mom, 2011
  • 6. Women and the Health Web Moms' Online Activities May Contribute to Gender Differences in Online Search Habits Source: Pew Internet and American Life Project, Illustration Source: Enspektos, LLC The Social Life of Health Information, 2011
  • 7. Women and Health Social Media However, Health Social Media Activities of Men and Women Are Similar Source: PricewaterhouseCoopers, Social Illustration Source: Enspektos, LLC media “likes” healthcare: From marketing to social business, 2012
  • 8. Moms and Online Health Search Sources: Razorfish, CafeMom, Digital Mom, 2009; BabyCenter, Meet Dr. Mom, 2011
  • 9. Moms and Health Digital Media Little Recent Data is Available on How Moms Use Digital Media for Health and Its Influence on Medical Decisions
  • 10. Investigating the Digital Health Mom Enspektos, LLC Conducted Two-Phase Study of Digital Health Moms Between November 2011 and January 2012 Phase I N: 573 Mother Internet users; Demographic calculations based on unpublished Pew Internet and American Life Project data collected between August 9 and September 13, 2010 (We'll Focus on the Survey Phase First)
  • 11. Consulting Digital Media for Health Content Internet Most Frequently Consulted Source for Health/Wellness Content Followed by Social Networks Percentages Represent Online Moms Indicating How Frequently They Consult Various Digital Channels for Health/ Source: Enspektos, LLC, 2012 Wellness Content
  • 12. Downloading Health/Wellness Mobile Apps 40% of Online Mom Smartphone Owners Have Downloaded Health/Wellness Apps Source: Enspektos, LLC, 2012
  • 13. Social Networks Influence Health Opinion 53% of Moms Say Social Networks Have Moderate to Very High Influence on Health/Wellness Opinions 18-29 Year Olds Most Likely to Say Social Networks Have High Influence Source: Enspektos, LLC, 2012
  • 14. This is Great News . . . Yes! Moms Are Using Digital Technologies for Health!
  • 15. But, Making the Data Actionable . . . Do We Have Enough Information to Take Significant Action on These Results?
  • 16. Requires Digging Below the Surface . . . Likely Not, So What Else Do We Need to Know?
  • 17. And Answering Critical Questions Sally: I Know Digital Health What Content is Getting Past the Moms Are Rising, But . . . Filters People Are Putting Up to Prevent Information Overload? What Does the Online Health/Non-Health Content Landscape Look Like? If I Publish Content, What's the Likelihood it Will Be Seen? What Are Moms' Perceptions of Online Health Content They Consume on the Web or Social Media?
  • 18. With Answers Sally Can Truly Get to Work Let's Give Them to Her
  • 19. Where We're Going 2. 1. Where We're Going
  • 20. Brian Solis Got it Right: Relevance Wins Key Solis Quotes "Information Must Now Find People, Otherwise it Remains Unseen" "Context is King and is the Key to Earning Relevance" "Connected Consumers Are in Control of How Relevant Content Moves in Their Direction"
  • 21. Paid Media Important, But Earned is Critical Moms More Likely to Consume Earned Media Health Content Because it is Prevalent Online Okay, So What Does This Mean in Practice?
  • 22. To Be Seen Earned/Owned Digital Health Content Must Penetrate Moms' Filters Source: Enspektos, LLC, 2012 Only the Most Relevant and Compelling Content Gets Through Thus, Answering the Question of Whether Moms Are Using Digital for Health is Only the First Step The Second (and More Important) Step is Finding Out What's Getting Past Their Filters and Why
  • 23. Investigating the Digital Health Mom During Tracking Phase We Examined Digital Moms' Real World Online Content Consumption Habits and Perceptions of Health Information (on Select Topics) N: 538 Moms from survey phase Encountered During Web who entered tracking phase Tracking conducted during Web sessions Browsing Sessions that took place on laptops and desktops
  • 24. Research Insight: How Online Health Content Reaches Moms Data on Online Health Content Consumed by Study Participants Will Illustrate How the Nexus Operates (You Will See What They Saw) Notice How the Nexus Aligns With Content Filters Discussed Previously Source: Enspektos, LLC, 2012
  • 25. An Example of Embedding from Study Diabetes Prevention Message Embedded Within Article Regarding Dangerous Weight Loss Activities "Rapid weight loss by critical calorie restriction causes water, some fat and muscle loss, which . . . increases the risk for . . . type 2 diabetes."
  • 26. An Example of Proacting from Study Search Sparked by Paula Deen's Diabetes Announcement Results in Exposure to Variety of Topical Messages
  • 27. Examples of Socializing from Study If you're living with diabetes or a caregiver of someone who is, do you know what type of sock people with diabetes should wear Social Media Delivers Stream of while exercising? Diabetes Messages of Varying A FOUNDATIONAL SUPPLEMENT. Benefits for Diabetes, ADD, ADHD, Energy, Pain Quality to Digital Moms and more!! 22 amino acids. Festive or flop? What’s a diabetes-friendly holiday dish you’ve tried to make that didn’t go as planned? Join @AmyfromMars in her battle to fight & stop #diabetes & to Kiss a Pig! 3/3 http://t.co/mtGG50DF #cbias Diabetes Expert Disses Weight-Loss Programs - MedPage Today http://t.co/cnnUyxHX Video: Link between cholesterol-lowering drugs and diabetes http://t.co/TR9iqLXX
  • 28. What About Perceptions? Immediately After Diabetes Content Consumed, Participants Asked to Respond Re: Their Perceptions Two Types of Perceptual Data Were Collected: • Sentiment: Positive, Negative, Neutral • Credibility: 5-Point Scale - 1 = Low Credibility 5 = High Credibility
  • 29. Examples of Perceptual Data: Web/Social Paula Deen Online Search Credibility: 3 Sentiment: Positive Health Impact News: Lower Your These Data Snapshots Illustrate #Cholesterol Increase Your #Diabetes Risk By 48% http://t.co/onjf33bS Study in Digital Moms' Ability to Carefully Archives of Internal Medicine Evaluate Digital Health Content Twitter Post Credibility: 3 Sentiment: Negative
  • 30. How Does Diabetes Fit Within Moms' Overall Online Content Environment? Source: Enspektos, LLC, 2012 Analysis conducted on data collected between Diabetes is Competing Against Many Other Topics in an November 7 and December 20, 2011 Numerous categories tracked, four shown Environment Where Health Receives Limited Attention above are for illustrative purposes *Among mothers with Twitter/Facebook accounts who granted permission to track status updates
  • 31. Now, Let's Answer Sally's Questions Source: Enspektos, LLC, 2012
  • 32. There's More to Come Delivering High-Value Above and Below the Surface Digital Trends, Perceptual and Impact Data to the Health Industry Read on for More Information About the Initiative
  • 33. About enmoebius enmoebius is a patent pending digital surveillance and behavioral measurement engine. It provides rich and real-time data on how earned and owned online health content impacts: • Awareness and perceptions of products, services and issues • Intent to engage in various health behaviors (purchase, adherence, screenings, vaccinations, etc.) • Behaviors influenced by by online health content Enspektos will launch enmoebius in mid-2012. Watch the Video & Get E-mail Updates (SlideShare Users Click Here)
  • 34. About digihealth pulse Powered by enmoebius, digihealth pulse is a forthcoming tracking study of active U.S digital health consumers. These are individuals who go online frequently, use social media and turn to the Web to find health information for themselves or others. digihealth pulse will feature robust and real-time data on a range of subjects, including: • Evolving media consumption habits (use of new and existing digital technologies) • Awareness of online health content across a range of common conditions and topics published online and via social media channels • Select behaviors sparked by online and social media content digihealth pulse insights will be made available free of charge and via a syndicated market research service. Enspektos will launch digihealth pulse in mid-2012. Join our mailing list to receive the latest digihealth pulse news. Get E-mail Updates (SlideShare Users Click Here)
  • 35. About Enspektos Enspektos, LLC is an innovation consultancy that has provided digital marketing and communications services to health organizations operating around the world since 2005. The firm produces technology-driven strategy, research and training products and services for a diverse range of clients, including government agencies, non-profits, pharmaceutical companies and payers. Learn more about Enspektos, LLC at www.enspektos.com.