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BENEFITS OF DOCUMENT
You will learn the entire strategy development and execution process from practicing management consultants- the secret of the pros. To the point- no fluff.
Obtain a unique, comprehensive, ready-to-use template of the 'Performance Scorecard' to generate a consolidated organization level and department level scores of performance
Tool aids in superior strategy execution, breaking down department silos and facilitating cross-functional collaboration
DOCUMENT DESCRIPTION
The Performance Scorecard is a unique framework that acts as an invaluable tool for senior management to cut through the clutter of reviewing multiple (and at times irrelevant) department Key Performance Indicators (KPIs) and provides a single view dashboard to aid performance tracking & strategy execution.
Leveraging the strengths of Kaplan and Norton's Balanced Scorecard and GoI's Results Framework Document, it provides a consolidated, template for laying out the organization strategy and an inter-department comparable scoring system that can tracked over time to show the performance trend.
In addition, it facilitates cross-functional collaboration by identifying inter-dependencies and highlighting areas that need coordinated inter-department actions to achieve necessary goals. By prioritizing the most important organizational goals, it alleviates department 'silo mentality' and narrow focus on departmental KPIs
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9) An alternative format of the scorecard (condensed) that can be used for management briefings is provided in the last tab
8) Generally one can have a target and actual value for a metric on a monthly basis. However, there might still be cases where a particular metric may not be relevant in some months. In
such cases, mark the indicator as being relevant or not for the month in column O (by default items which do not have a target assigned in a particular month i.e. target value in '2016
Targets' Sheet for that month = N/A, are considered not relevant for the period), and the item will be excluded from that month's scorecard calculation. To hide the non-relevant metrics
from each month's scorecard display click the macro icon to the right.
6) Scorecards for Full Year, Month 1, Month 2 and Month 2 YTD are currently shown. Monthly and YTD sheets for the others are currently hidden. Right click on any of the tabs below and select unhide to
show the relevant month sheets, as you progress during the year. To unhide all sheets in one go, click on View--Custom Views--All worksheets---Show
b. Raw score formula will need to be entered depending on whether a value lower than the target is better or a higher one is considered better
Add columns for more departments if required
d. Identify which Balanced Scorecard quadrant each metric belongs to. Looking at column I you can ascertain whether the different quadrants are adequately represented and weighted
5) Actual figures for the current year can be entered every month in the '2016 Actuals' worksheet. The relevant monthly scorecard will be automatically populated.
i. Where actual value higher than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet
(change the cell row number to relevant one)
ii. Where a actual value lower than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet
(change the cell row number to relevant one)
c. Select the responsible departments by copying and pasting the following symbol under the relevant departments against each metric (columns W to Z):
7) Performance Trend chart is linked to these values in these hidden sheets. Chart is drawn using cells A43:M44 on the 'Trend' worksheet. Formulas can be edited or deleted here to show only completed
months & YTD figures (change font colour of these cells to view formulas)
PERFORMANCE SCORECARD
To provide an integrated scorecard for tracking actual performance against planned targets and ensuring that the organization is successfully executing the identified strategy
1) Select the key organizational objectives
2) Assign relative weights according to their expected impact on achieving organizational objectives in the financial year
3) For each objective, concerned departments identify specific actions (programs/ initiatives/ projects) outlining the means to achieving the objectives
4) Each action has success indicators and units associated for tracking progress
5) Weights are assigned to the success indicators based on their relative importance (together adding up to total weight for the given objective)
6) Target values are determined for the success indicators after discussion between senior management and concerned department head(s)
7) Planned targets are placed at 4 point (Very Good) column, except for the following special circumstances (i) When the budget requires a very precise quantity to be delivered (ii) When there is a legal
mandate for a certain target and any deviation may be considered a legal breach. In these cases, the targets can be placed under 5 point column.
8) Where target for all 5 levels are provided by the department; the same is incorporated. However, where department has only provided budget (i.e. 4 point target), for the other categories (i.e. 5 point, 3
point etc.), target numbers are determined as follows:
a. Other categories are adjusted in increasing increments of +/- 5% from the ideal values. Hence, under this actual scores less than 15% below planned target are awarded a 0 (this may be changed by
adjusting the 1 point target to the lowest possible value)
3) Then enter the previous year monthly and YTD scores ('2015 Actuals' worksheet). This will be used to calculate year-on-year performance in the scorecard
4) Next move on to setting up the actual scorecard itself ('Scorecard FY' and monthly/ YTD worksheets):
a. Enter specific targets for categories other than the "planned target" already entered (i.e. 1, 2, 3 & 5 point categories). If you don't have specific targets, the worksheet will automatically calculate these
values as described in point II.8. above
2) Start with the '2016 Targets' worksheet:
b. Add as many objectives as are required. However, aim to keep the number low (8-10), selecting those that are likely to have the maximum impact
c. Enter the monthly and YTD targets for the indicators
III. Instructions:
1) The worksheet tabs are colour coded as follows: a. Dark Blue Tabs: Output Sheets b. Light Blue Tabs: Input Sheets c. Grey Tabs: Add on Sheets
13) Provided the relative weights have been assigned commensurate to their criticality for achieving the mission (and assuming ideal targets are all at 4 point values), a "Weighted Raw Score" of 4 or more
should signal that we are on track to achieving our stated mission. Any deviation significantly below the same should require detailed attention into the causes/ actions responsible
14) The template also provides the percentage deviation from budget/ ideal target as well as the corresponding value from last year. Superior performance is denoted by a positive sign before the
deviation, and lower performance is denoted by a negative sign preceding the deviation value.
15) The performance scorecard is designed to be reviewed every month. However, the organization may choose a quarterly or half yearly basis depending on its preference
10) The "Raw Score for Achievement" is obtained by comparing the achievement with the agreed target values. Traffic lights provide an easy visual representation of progress on each metric. A green light
means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3.
11) The "Weighted Raw Score for Achievement" is obtained by multiplying the Raw Score with the relative weights.
12) Finally, the Composite Score is calculated by adding up all the Weighted Raw Scores for achievements
9) In some cases, the performance of a department is dependent on the performance of one or more other departments. Therefore, in order to achieve the desired result, it is necessary to work as a team
and not as individuals. The relevant departments for the metrics in these cases need to be identified and given joint responsibility for achievement of the target
II. Process:
I. Purpose:
b. Date based targets are to be provided by departments
2. PERFORMANCE SCORECARD TREND
5.0
5.0 5.0
5.0
5.0
5.0 5.0 5.0 5.0 5.0 5.0 5.05.0 5.0
5.0
5.0
5.0 5.0
5.0 5.0 5.0 5.0 5.0
0.0
1.0
2.0
3.0
4.0
5.0
M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
Monthly Performance Score
YTD Performance Score
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7. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100.0%
5%8
4 Objective 4 15%
6 Objective 6 5%
7 Objective 7 10%
Objective 8
3 Objective 3 15%
MONTHLY TARGETS
1 Objective 1 25%
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8. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100%
15%
1 Objective 1 25%
3 Objective 3 15%
6 Objective 6 5%
7 Objective 7 10%
8 Objective 8 5%
4 Objective 4
YTD TARGETS
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9. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100.0%
1 Objective 1 25%
MONTHLY ACTUALS (2015)
3 Objective 3 15%
8 Objective 8 5%
4 Objective 4 15%
6 Objective 6 5%
7 Objective 7 10%
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10. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
15%
8 Objective 8 5%
6 Objective 6 5%
10%7 Objective 7
4 Objective 4 15%
YTD ACTUALS (2015)
1 Objective 1 25%
3 Objective 3
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11. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
7 Objective 7 10%
8 Objective 8 5%
6 Objective 6 5%
3 Objective 3 15%
4 Objective 4 15%
MONTHLY ACTUALS (2016)
1 Objective 1 25%
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12. Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
5%
7 Objective 7 10%
8 Objective 8
5%6 Objective 6
15%
3 Objective 3 15%
4 Objective 4
25%
YTD ACTUALS (2016)
1 Objective 1
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13. Objective Initiative Success Indicator 2016 M2 YTD Target
Actual Value
M2-2016 YTD
Trend (2016)
Actual Value
M2-2015 YTD
YoY Variance
(%)
Actual vs. Budget
Variance (%)
Initiative 1 Indicator 1
Initiative 2 Indicator 2
Initiative 3 Indicator 3
Objective 2 Initiative 4 Indicator 4
Initiative 5 Indicator 5
Initiative 6 Indicator 6
Initiative 7 Indicator 7
Initiative 8 Indicator 8
Initiative 9 Indicator 9
Initiative 10 Indicator 10
Initiative 11 Indicator 11
Initiative 12 Indicator 12
Initiative 13 Indicator 13
Initiative 14 Indicator 14
Initiative 15 Indicator 15
Initiative 16 Indicator 16
Initiative 17 Indicator 17
Initiative 18 Indicator 18
Initiative 19 Indicator 19
Initiative 20 Indicator 20
Overall
Objective 1
Note: * A green light means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3.
Objective 3
Objective 4
Objective 5
Objective 6
Objective 7
Objective 8
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14. Performance Score*
(out of 5)
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