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9) An alternative format of the scorecard (condensed) that can be used for management briefings is provided in the last tab
8) Generally one can have a target and actual value for a metric on a monthly basis. However, there might still be cases where a particular metric may not be relevant in some months. In
such cases, mark the indicator as being relevant or not for the month in column O (by default items which do not have a target assigned in a particular month i.e. target value in '2016
Targets' Sheet for that month = N/A, are considered not relevant for the period), and the item will be excluded from that month's scorecard calculation. To hide the non-relevant metrics
from each month's scorecard display click the macro icon to the right.
6) Scorecards for Full Year, Month 1, Month 2 and Month 2 YTD are currently shown. Monthly and YTD sheets for the others are currently hidden. Right click on any of the tabs below and select unhide to
show the relevant month sheets, as you progress during the year. To unhide all sheets in one go, click on View--Custom Views--All worksheets---Show
b. Raw score formula will need to be entered depending on whether a value lower than the target is better or a higher one is considered better
Add columns for more departments if required
d. Identify which Balanced Scorecard quadrant each metric belongs to. Looking at column I you can ascertain whether the different quadrants are adequately represented and weighted
5) Actual figures for the current year can be entered every month in the '2016 Actuals' worksheet. The relevant monthly scorecard will be automatically populated.
i. Where actual value higher than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet
(change the cell row number to relevant one)
ii. Where a actual value lower than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet
(change the cell row number to relevant one)
c. Select the responsible departments by copying and pasting the following symbol under the relevant departments against each metric (columns W to Z):
7) Performance Trend chart is linked to these values in these hidden sheets. Chart is drawn using cells A43:M44 on the 'Trend' worksheet. Formulas can be edited or deleted here to show only completed
months & YTD figures (change font colour of these cells to view formulas)
PERFORMANCE SCORECARD
To provide an integrated scorecard for tracking actual performance against planned targets and ensuring that the organization is successfully executing the identified strategy
1) Select the key organizational objectives
2) Assign relative weights according to their expected impact on achieving organizational objectives in the financial year
3) For each objective, concerned departments identify specific actions (programs/ initiatives/ projects) outlining the means to achieving the objectives
4) Each action has success indicators and units associated for tracking progress
5) Weights are assigned to the success indicators based on their relative importance (together adding up to total weight for the given objective)
6) Target values are determined for the success indicators after discussion between senior management and concerned department head(s)
7) Planned targets are placed at 4 point (Very Good) column, except for the following special circumstances (i) When the budget requires a very precise quantity to be delivered (ii) When there is a legal
mandate for a certain target and any deviation may be considered a legal breach. In these cases, the targets can be placed under 5 point column.
8) Where target for all 5 levels are provided by the department; the same is incorporated. However, where department has only provided budget (i.e. 4 point target), for the other categories (i.e. 5 point, 3
point etc.), target numbers are determined as follows:
a. Other categories are adjusted in increasing increments of +/- 5% from the ideal values. Hence, under this actual scores less than 15% below planned target are awarded a 0 (this may be changed by
adjusting the 1 point target to the lowest possible value)
3) Then enter the previous year monthly and YTD scores ('2015 Actuals' worksheet). This will be used to calculate year-on-year performance in the scorecard
4) Next move on to setting up the actual scorecard itself ('Scorecard FY' and monthly/ YTD worksheets):
a. Enter specific targets for categories other than the "planned target" already entered (i.e. 1, 2, 3 & 5 point categories). If you don't have specific targets, the worksheet will automatically calculate these
values as described in point II.8. above
2) Start with the '2016 Targets' worksheet:
b. Add as many objectives as are required. However, aim to keep the number low (8-10), selecting those that are likely to have the maximum impact
c. Enter the monthly and YTD targets for the indicators
III. Instructions:
1) The worksheet tabs are colour coded as follows: a. Dark Blue Tabs: Output Sheets b. Light Blue Tabs: Input Sheets c. Grey Tabs: Add on Sheets
13) Provided the relative weights have been assigned commensurate to their criticality for achieving the mission (and assuming ideal targets are all at 4 point values), a "Weighted Raw Score" of 4 or more
should signal that we are on track to achieving our stated mission. Any deviation significantly below the same should require detailed attention into the causes/ actions responsible
14) The template also provides the percentage deviation from budget/ ideal target as well as the corresponding value from last year. Superior performance is denoted by a positive sign before the
deviation, and lower performance is denoted by a negative sign preceding the deviation value.
15) The performance scorecard is designed to be reviewed every month. However, the organization may choose a quarterly or half yearly basis depending on its preference
10) The "Raw Score for Achievement" is obtained by comparing the achievement with the agreed target values. Traffic lights provide an easy visual representation of progress on each metric. A green light
means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3.
11) The "Weighted Raw Score for Achievement" is obtained by multiplying the Raw Score with the relative weights.
12) Finally, the Composite Score is calculated by adding up all the Weighted Raw Scores for achievements
9) In some cases, the performance of a department is dependent on the performance of one or more other departments. Therefore, in order to achieve the desired result, it is necessary to work as a team
and not as individuals. The relevant departments for the metrics in these cases need to be identified and given joint responsibility for achievement of the target
II. Process:
I. Purpose:
b. Date based targets are to be provided by departments
PERFORMANCE SCORECARD TREND
5.0
5.0 5.0
5.0
5.0
5.0 5.0 5.0 5.0 5.0 5.0 5.05.0 5.0
5.0
5.0
5.0 5.0
5.0 5.0 5.0 5.0 5.0
0.0
1.0
2.0
3.0
4.0
5.0
M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
Monthly Performance Score
YTD Performance Score
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5 4 3 2 1 Sales & Marketing Operations Finance Human Resource
a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔
b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔
c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔
a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔
d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔
b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔
a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔
a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔
a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔
TOTAL 100.0% 100.0% 5.00 5.00 5.00 5.00 5.00
Period Selection
M12 M12 Target M12 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
Concerned Department(s)
Balanced Scorecard
Perspective
Excellent
Very Good
(Actual Tgt)
Fair Poor Very Poor Weighted Raw
Score
FY 2016
Actual Value
FY2015
YoY Variance
(%)
Actual vs.
Budget
Variance (%)
Criteria Value
Actual Value
FY2016
Raw Score
FY 2016
Trend
FY2016
Relevant in
Period
8 Objective 8 5%
5%
4
10%
6 Objective 6
Objective 4 15%
Initiatives Unit
Weight of
success
indicator
7 Objective 7
Success IndicatorSr. No. Objective
Objective 1 25%1
15%Objective 33
Weight of
Objective
Sub-point
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5 4 3 2 1 Sales & Marketing Operations Finance Human Resource
a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔
b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔
c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔
a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔
d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔
b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔
a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔
a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔
a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 - - 5.0 0.10 ✔
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔
TOTAL 100% 100.0% 5.00 5.00 5.00 5.00 5.00
Period Selection
M1 M1 Target M1 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
7 Objective 7 10%
Trend (2016)
Objective 4 15%
6 Objective 6 5%
Unit
Weight of
success
indicator
Criteria Value
Actual Value
FY2016
Actual Value
FY2015
Actual vs.
Budget
Variance (%)
Raw Score
FY 2016
Weighted Raw
Score
FY 2016
Concerned Department(s)
Balanced Scorecard
Perspective
Relevant in
Period
YoY Variance
(%)
Excellent
Very Good
(Actual Tgt)
Fair Poor Very Poor
5%Objective 88
Success IndicatorSr. No. Objective
Weight of
Objective
Sub-point Initiatives
1 Objective 1 25%
3 Objective 3 15%
4
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a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔
b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔
c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔
a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔
d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔
b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔
a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔
a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔
a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔
TOTAL 100% 100.0% 5.00 5.00 5.00 5.00 5.00
Period Selection
M2 M2 Target M2 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
4 Objective 4 15%
8 Objective 8 5%
Objective 6 5%
7 Objective 7 10%
6
Concerned Department(s)
Balanced Scorecard
Perspective
1 Objective 1 25%
Actual vs.
Budget
Variance (%)
Raw Score
FY 2016
Weighted Raw
Score
FY 2016
YoY Variance
(%)
Actual Value
FY2016
Trend (2016)
Fair Poor
Actual Value
FY2015
Very Poor
Sr. No.
Relevant in
Period
3 Objective 3 15%
Unit
Weight of
success
indicator
Criteria Value
Excellent
Very Good
(Actual Tgt)
Objective
Weight of
Objective
Sub-point Initiatives Success Indicator
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a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔
b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔
c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔
a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔
c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔
d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔
b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔
a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔
a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔
c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔
a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔
TOTAL 100.0% 100.0% 5.00 5.00 5.00 5.00 5.00
Period Selection
M2 M2 Target M2 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12
Relevant in
Period
Actual Value
FY2015
1 Objective 1 25%
Fair Poor
Criteria Value
Very Poor
3 Objective 3 15%
Excellent
Very Good
(Actual Tgt)
4 Objective 4 15%
8 Objective 8 5%
6 Objective 6 5%
7 Objective 7 10%
Concerned Department(s)
Balanced Scorecard
Perspective
Sr. No.
Weight of
Objective
Objective Sub-point Initiatives Success Indicator
Raw Score
FY 2016
Weighted Raw
Score
FY 2016
YoY Variance
(%)
Unit
Weight of
success
indicator
Trend
FY2016
Actual Value
FY2016
Actual vs.
Budget
Variance (%)
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100.0%
5%8
4 Objective 4 15%
6 Objective 6 5%
7 Objective 7 10%
Objective 8
3 Objective 3 15%
MONTHLY TARGETS
1 Objective 1 25%
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100%
15%
1 Objective 1 25%
3 Objective 3 15%
6 Objective 6 5%
7 Objective 7 10%
8 Objective 8 5%
4 Objective 4
YTD TARGETS
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100% 100.0%
1 Objective 1 25%
MONTHLY ACTUALS (2015)
3 Objective 3 15%
8 Objective 8 5%
4 Objective 4 15%
6 Objective 6 5%
7 Objective 7 10%
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
15%
8 Objective 8 5%
6 Objective 6 5%
10%7 Objective 7
4 Objective 4 15%
YTD ACTUALS (2015)
1 Objective 1 25%
3 Objective 3
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
7 Objective 7 10%
8 Objective 8 5%
6 Objective 6 5%
3 Objective 3 15%
4 Objective 4 15%
MONTHLY ACTUALS (2016)
1 Objective 1 25%
This document is a partial preview. Full document download can be found on Flevy:
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Sr. No. Objective
Weight of
Objective
Sub-point Initiatives Success Indicator Unit
Weight of
success
indicator
M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual
a Initiative 1 Indicator 1 % 8.0%
b Initiative 2 Indicator 2 % 8.0%
c Initiative 3 Indicator 3 US$ Mil 9.0%
2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0%
a Initiative 5 Indicator 5 No. 2.5%
b Initiative 6 Indicator 6 No. 2.5%
c Initiative 7 Indicator 7 % 5.0%
d Initiative 8 Indicator 8 % 5.0%
a Initiative 9 Indicator 9 % 10.0%
b Initiative 10 Indicator 10 % 5.0%
5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0%
a Initiative 14 Indicator 12 % 3.0%
b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0%
a Initiative 16 Indicator 14 Hours 2.5%
b Initiative 17 Indicator 15 No. 2.5%
c Initiative 18 Indicator 16 No. 5.0%
a Initiative 19 Indicator 17 No. 2.0%
b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0%
TOTAL 100%
5%
7 Objective 7 10%
8 Objective 8
5%6 Objective 6
15%
3 Objective 3 15%
4 Objective 4
25%
YTD ACTUALS (2016)
1 Objective 1
This document is a partial preview. Full document download can be found on Flevy:
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Objective Initiative Success Indicator 2016 M2 YTD Target
Actual Value
M2-2016 YTD
Trend (2016)
Actual Value
M2-2015 YTD
YoY Variance
(%)
Actual vs. Budget
Variance (%)
Initiative 1 Indicator 1
Initiative 2 Indicator 2
Initiative 3 Indicator 3
Objective 2 Initiative 4 Indicator 4
Initiative 5 Indicator 5
Initiative 6 Indicator 6
Initiative 7 Indicator 7
Initiative 8 Indicator 8
Initiative 9 Indicator 9
Initiative 10 Indicator 10
Initiative 11 Indicator 11
Initiative 12 Indicator 12
Initiative 13 Indicator 13
Initiative 14 Indicator 14
Initiative 15 Indicator 15
Initiative 16 Indicator 16
Initiative 17 Indicator 17
Initiative 18 Indicator 18
Initiative 19 Indicator 19
Initiative 20 Indicator 20
Overall
   
Objective 1
Note: * A green light means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3.
Objective 3
Objective 4
Objective 5
Objective 6
Objective 7
Objective 8
This document is a partial preview. Full document download can be found on Flevy:
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Performance Score*
(out of 5)
This document is a partial preview. Full document download can be found on Flevy:
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Supercharge Strategy Execution: Performance Scorecard

  • 1. 0 0 ✔ 9) An alternative format of the scorecard (condensed) that can be used for management briefings is provided in the last tab 8) Generally one can have a target and actual value for a metric on a monthly basis. However, there might still be cases where a particular metric may not be relevant in some months. In such cases, mark the indicator as being relevant or not for the month in column O (by default items which do not have a target assigned in a particular month i.e. target value in '2016 Targets' Sheet for that month = N/A, are considered not relevant for the period), and the item will be excluded from that month's scorecard calculation. To hide the non-relevant metrics from each month's scorecard display click the macro icon to the right. 6) Scorecards for Full Year, Month 1, Month 2 and Month 2 YTD are currently shown. Monthly and YTD sheets for the others are currently hidden. Right click on any of the tabs below and select unhide to show the relevant month sheets, as you progress during the year. To unhide all sheets in one go, click on View--Custom Views--All worksheets---Show b. Raw score formula will need to be entered depending on whether a value lower than the target is better or a higher one is considered better Add columns for more departments if required d. Identify which Balanced Scorecard quadrant each metric belongs to. Looking at column I you can ascertain whether the different quadrants are adequately represented and weighted 5) Actual figures for the current year can be entered every month in the '2016 Actuals' worksheet. The relevant monthly scorecard will be automatically populated. i. Where actual value higher than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet (change the cell row number to relevant one) ii. Where a actual value lower than the ideal target is considered better, copy and paste the formula on the right into the relevant cell, from column U- "Raw Score" in month worksheet (change the cell row number to relevant one) c. Select the responsible departments by copying and pasting the following symbol under the relevant departments against each metric (columns W to Z): 7) Performance Trend chart is linked to these values in these hidden sheets. Chart is drawn using cells A43:M44 on the 'Trend' worksheet. Formulas can be edited or deleted here to show only completed months & YTD figures (change font colour of these cells to view formulas) PERFORMANCE SCORECARD To provide an integrated scorecard for tracking actual performance against planned targets and ensuring that the organization is successfully executing the identified strategy 1) Select the key organizational objectives 2) Assign relative weights according to their expected impact on achieving organizational objectives in the financial year 3) For each objective, concerned departments identify specific actions (programs/ initiatives/ projects) outlining the means to achieving the objectives 4) Each action has success indicators and units associated for tracking progress 5) Weights are assigned to the success indicators based on their relative importance (together adding up to total weight for the given objective) 6) Target values are determined for the success indicators after discussion between senior management and concerned department head(s) 7) Planned targets are placed at 4 point (Very Good) column, except for the following special circumstances (i) When the budget requires a very precise quantity to be delivered (ii) When there is a legal mandate for a certain target and any deviation may be considered a legal breach. In these cases, the targets can be placed under 5 point column. 8) Where target for all 5 levels are provided by the department; the same is incorporated. However, where department has only provided budget (i.e. 4 point target), for the other categories (i.e. 5 point, 3 point etc.), target numbers are determined as follows: a. Other categories are adjusted in increasing increments of +/- 5% from the ideal values. Hence, under this actual scores less than 15% below planned target are awarded a 0 (this may be changed by adjusting the 1 point target to the lowest possible value) 3) Then enter the previous year monthly and YTD scores ('2015 Actuals' worksheet). This will be used to calculate year-on-year performance in the scorecard 4) Next move on to setting up the actual scorecard itself ('Scorecard FY' and monthly/ YTD worksheets): a. Enter specific targets for categories other than the "planned target" already entered (i.e. 1, 2, 3 & 5 point categories). If you don't have specific targets, the worksheet will automatically calculate these values as described in point II.8. above 2) Start with the '2016 Targets' worksheet: b. Add as many objectives as are required. However, aim to keep the number low (8-10), selecting those that are likely to have the maximum impact c. Enter the monthly and YTD targets for the indicators III. Instructions: 1) The worksheet tabs are colour coded as follows: a. Dark Blue Tabs: Output Sheets b. Light Blue Tabs: Input Sheets c. Grey Tabs: Add on Sheets 13) Provided the relative weights have been assigned commensurate to their criticality for achieving the mission (and assuming ideal targets are all at 4 point values), a "Weighted Raw Score" of 4 or more should signal that we are on track to achieving our stated mission. Any deviation significantly below the same should require detailed attention into the causes/ actions responsible 14) The template also provides the percentage deviation from budget/ ideal target as well as the corresponding value from last year. Superior performance is denoted by a positive sign before the deviation, and lower performance is denoted by a negative sign preceding the deviation value. 15) The performance scorecard is designed to be reviewed every month. However, the organization may choose a quarterly or half yearly basis depending on its preference 10) The "Raw Score for Achievement" is obtained by comparing the achievement with the agreed target values. Traffic lights provide an easy visual representation of progress on each metric. A green light means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3. 11) The "Weighted Raw Score for Achievement" is obtained by multiplying the Raw Score with the relative weights. 12) Finally, the Composite Score is calculated by adding up all the Weighted Raw Scores for achievements 9) In some cases, the performance of a department is dependent on the performance of one or more other departments. Therefore, in order to achieve the desired result, it is necessary to work as a team and not as individuals. The relevant departments for the metrics in these cases need to be identified and given joint responsibility for achievement of the target II. Process: I. Purpose: b. Date based targets are to be provided by departments
  • 2. PERFORMANCE SCORECARD TREND 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.05.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 0.0 1.0 2.0 3.0 4.0 5.0 M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 Monthly Performance Score YTD Performance Score This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 3. 5 4 3 2 1 Sales & Marketing Operations Finance Human Resource a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔ b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔ c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔ 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔ a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔ d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔ b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔ a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔ b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔ a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔ a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔ b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔ TOTAL 100.0% 100.0% 5.00 5.00 5.00 5.00 5.00 Period Selection M12 M12 Target M12 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 Concerned Department(s) Balanced Scorecard Perspective Excellent Very Good (Actual Tgt) Fair Poor Very Poor Weighted Raw Score FY 2016 Actual Value FY2015 YoY Variance (%) Actual vs. Budget Variance (%) Criteria Value Actual Value FY2016 Raw Score FY 2016 Trend FY2016 Relevant in Period 8 Objective 8 5% 5% 4 10% 6 Objective 6 Objective 4 15% Initiatives Unit Weight of success indicator 7 Objective 7 Success IndicatorSr. No. Objective Objective 1 25%1 15%Objective 33 Weight of Objective Sub-point This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 4. 5 4 3 2 1 Sales & Marketing Operations Finance Human Resource a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔ b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔ c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔ 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔ a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔ d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔ b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔ a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔ b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔ a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔ a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 - - 5.0 0.10 ✔ b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔ TOTAL 100% 100.0% 5.00 5.00 5.00 5.00 5.00 Period Selection M1 M1 Target M1 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 7 Objective 7 10% Trend (2016) Objective 4 15% 6 Objective 6 5% Unit Weight of success indicator Criteria Value Actual Value FY2016 Actual Value FY2015 Actual vs. Budget Variance (%) Raw Score FY 2016 Weighted Raw Score FY 2016 Concerned Department(s) Balanced Scorecard Perspective Relevant in Period YoY Variance (%) Excellent Very Good (Actual Tgt) Fair Poor Very Poor 5%Objective 88 Success IndicatorSr. No. Objective Weight of Objective Sub-point Initiatives 1 Objective 1 25% 3 Objective 3 15% 4 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 5. 5 4 3 2 1 Sales & Marketing Operations Finance Human Resource a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔ b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔ c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔ 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔ a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔ d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔ b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔ a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔ b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔ a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔ a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔ b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔ TOTAL 100% 100.0% 5.00 5.00 5.00 5.00 5.00 Period Selection M2 M2 Target M2 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 4 Objective 4 15% 8 Objective 8 5% Objective 6 5% 7 Objective 7 10% 6 Concerned Department(s) Balanced Scorecard Perspective 1 Objective 1 25% Actual vs. Budget Variance (%) Raw Score FY 2016 Weighted Raw Score FY 2016 YoY Variance (%) Actual Value FY2016 Trend (2016) Fair Poor Actual Value FY2015 Very Poor Sr. No. Relevant in Period 3 Objective 3 15% Unit Weight of success indicator Criteria Value Excellent Very Good (Actual Tgt) Objective Weight of Objective Sub-point Initiatives Success Indicator This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 6. 5 4 3 2 1 Sales & Marketing Operations Finance Human Resource a Initiative 1 Indicator 1 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0.0% 0.0% 5.0 0.40 ✔ ✔ ✔ ✔ b Initiative 2 Indicator 2 % 8.0% Financial 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.40 ✔ ✔ ✔ ✔ c Initiative 3 Indicator 3 US$ Mil 9.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.45 ✔ ✔ ✔ ✔ 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% Financial 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.50 ✔ ✔ a Initiative 5 Indicator 5 No. 2.5% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ b Initiative 6 Indicator 6 No. 2.5% Customer 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ c Initiative 7 Indicator 7 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ ✔ d Initiative 8 Indicator 8 % 5.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ a Initiative 9 Indicator 9 % 10.0% Customer 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.50 ✔ ✔ b Initiative 10 Indicator 10 % 5.0% Customer 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.25 ✔ 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% Internal Processes 0.0 0.0 0.0 0.0 0.0 Yes 0.0 0.0 0% 0% 5.0 0.75 ✔ a Initiative 14 Indicator 12 % 3.0% Internal Processes 0 0 0 0 0 Yes 0.0 0.0 0% 0% 5.0 0.15 ✔ ✔ b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% Internal Processes - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0.0 N/A - - 5.0 0.10 ✔ ✔ a Initiative 16 Indicator 14 Hours 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ b Initiative 17 Indicator 15 No. 2.5% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.13 ✔ ✔ ✔ ✔ c Initiative 18 Indicator 16 No. 5.0% Learning & Growth 0 0 0 0 0 Yes 0.0 0.0 - - 5.0 0.25 ✔ ✔ a Initiative 19 Indicator 17 No. 2.0% Learning & Growth 0 0 0 0 0 Yes 0 0 N/A - - 5.0 0.10 ✔ b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% Learning & Growth - 1/0/1900 2/28/1900 3/31/1900 4/30/1900 Yes 1/0/1900 0 N/A - - 5.0 0.15 ✔ TOTAL 100.0% 100.0% 5.00 5.00 5.00 5.00 5.00 Period Selection M2 M2 Target M2 Actual M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 Relevant in Period Actual Value FY2015 1 Objective 1 25% Fair Poor Criteria Value Very Poor 3 Objective 3 15% Excellent Very Good (Actual Tgt) 4 Objective 4 15% 8 Objective 8 5% 6 Objective 6 5% 7 Objective 7 10% Concerned Department(s) Balanced Scorecard Perspective Sr. No. Weight of Objective Objective Sub-point Initiatives Success Indicator Raw Score FY 2016 Weighted Raw Score FY 2016 YoY Variance (%) Unit Weight of success indicator Trend FY2016 Actual Value FY2016 Actual vs. Budget Variance (%) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 7. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 100.0% 5%8 4 Objective 4 15% 6 Objective 6 5% 7 Objective 7 10% Objective 8 3 Objective 3 15% MONTHLY TARGETS 1 Objective 1 25% This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 8. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Target M2 Target M3 Target M4 Target M5 Target M6 Target M7 Target M8 Target M9 Target M10 Target M11 Target M12 Target a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 100% 15% 1 Objective 1 25% 3 Objective 3 15% 6 Objective 6 5% 7 Objective 7 10% 8 Objective 8 5% 4 Objective 4 YTD TARGETS This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 9. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 100.0% 1 Objective 1 25% MONTHLY ACTUALS (2015) 3 Objective 3 15% 8 Objective 8 5% 4 Objective 4 15% 6 Objective 6 5% 7 Objective 7 10% This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 10. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 15% 8 Objective 8 5% 6 Objective 6 5% 10%7 Objective 7 4 Objective 4 15% YTD ACTUALS (2015) 1 Objective 1 25% 3 Objective 3 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 11. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 7 Objective 7 10% 8 Objective 8 5% 6 Objective 6 5% 3 Objective 3 15% 4 Objective 4 15% MONTHLY ACTUALS (2016) 1 Objective 1 25% This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 12. Sr. No. Objective Weight of Objective Sub-point Initiatives Success Indicator Unit Weight of success indicator M1 Actual M2 Actual M3 Actual M4 Actual M5 Actual M6 Actual M7 Actual M8 Actual M9 Actual M10 Actual M11 Actual M12 Actual a Initiative 1 Indicator 1 % 8.0% b Initiative 2 Indicator 2 % 8.0% c Initiative 3 Indicator 3 US$ Mil 9.0% 2 Objective 2 10% a Initiative 4 Indicator 4 US$ 10.0% a Initiative 5 Indicator 5 No. 2.5% b Initiative 6 Indicator 6 No. 2.5% c Initiative 7 Indicator 7 % 5.0% d Initiative 8 Indicator 8 % 5.0% a Initiative 9 Indicator 9 % 10.0% b Initiative 10 Indicator 10 % 5.0% 5 Objective 5 15% a Initiative 12 Indicator 11 % 15.0% a Initiative 14 Indicator 12 % 3.0% b Initiative 15 Indicator 13 Date (dd/mm/yyyy) 2.0% a Initiative 16 Indicator 14 Hours 2.5% b Initiative 17 Indicator 15 No. 2.5% c Initiative 18 Indicator 16 No. 5.0% a Initiative 19 Indicator 17 No. 2.0% b Initiative 20 Indicator 18 Date (dd/mm/yyyy) 3.0% TOTAL 100% 5% 7 Objective 7 10% 8 Objective 8 5%6 Objective 6 15% 3 Objective 3 15% 4 Objective 4 25% YTD ACTUALS (2016) 1 Objective 1 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 13. Objective Initiative Success Indicator 2016 M2 YTD Target Actual Value M2-2016 YTD Trend (2016) Actual Value M2-2015 YTD YoY Variance (%) Actual vs. Budget Variance (%) Initiative 1 Indicator 1 Initiative 2 Indicator 2 Initiative 3 Indicator 3 Objective 2 Initiative 4 Indicator 4 Initiative 5 Indicator 5 Initiative 6 Indicator 6 Initiative 7 Indicator 7 Initiative 8 Indicator 8 Initiative 9 Indicator 9 Initiative 10 Indicator 10 Initiative 11 Indicator 11 Initiative 12 Indicator 12 Initiative 13 Indicator 13 Initiative 14 Indicator 14 Initiative 15 Indicator 15 Initiative 16 Indicator 16 Initiative 17 Indicator 17 Initiative 18 Indicator 18 Initiative 19 Indicator 19 Initiative 20 Indicator 20 Overall     Objective 1 Note: * A green light means raw score is equal to or higher than planned target (i.e. ≥4), Yellow light means it is between 4 and 3, and red light means it is lower than 3. Objective 3 Objective 4 Objective 5 Objective 6 Objective 7 Objective 8 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
  • 14. Performance Score* (out of 5) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/supercharge-strategy-execution-performance-scorecard-1870
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