The document provides an overview of changing tires on a moving vehicle and discusses improving library services through redesigning circulation areas, adding self-checkout stations, and maintaining the same number of circulation clerks. It also discusses opportunities to reconsider workflows and remove barriers to make services easier for all patrons.

1. Changing tires on a moving vehicle Karen G. Schneider Community Librarian Equinox Software, Inc.

9. Evergreen support & development company http://esilibrary.com

16. “ speak with a human voice” -- Michael Stephens

17. kill the jargon

18. With the aim of improving our service and our efficiency, the circulation area at the Main Library will be remodeled for better patron accessibility and oriented toward increased self-checkout options . To this end we’re adding two more self-checkout stations, for a total of four. … We’ll have the same number of circulation clerks …

22. find your technology sweet spot

28. crisis as opportunity

30. 1981: UCB launches online Melvyl

31. 1978: AACR2

32. http://www.flickr.com/photos/michaelsphotos/858451052/

33. http:// gathernodust.blogspot.com/2007/07/doing-it-without-dewey-perry-branch.html

36. http://www.geekologie.com/2007/06/24-week/ the staff-public balance

37. 1890s: “The Fiction Question”

38. the two-book system

40. deputize your informal leaders

42. “ Perceptions of librarians are highly related to support.” -- OCLC, From Awareness to Funding

43. deploy “embeds”

45. defy conventional wisdom

46. “ Interestingly, there has also been a massive increase in patronage from males aged between 18 and 35.” – Bibliothekia Blog

47. http://flickr.com/photos/yarmando/236030044/sizes/o/

48. banish “no”

49. http://www.flickr.com/photos/travelinlibrarian/1924719853/sizes/l/

50. accentuate the positive

53. # Description Price Total === =========== ===== ===== 1 [Name of CD] $14.00 $14.00 Sub Total $14.00 Shipping $2.25 Grand Total $16.25

54. Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, Thursday, November 15th. …

57. make it easier for everyone

59. remove barriers

61. rethink services

65. make plain technologies beautiful

73. join communities

75. Remember this slide? 1981: UCB launches online Melvyl

81. http://flickr.com/photos/tracy_the_astonishing /

90. Evergreen support & development company http://esilibrary.com

92. PINES fixes the problem, or assigns an internal owner to fix the problem

93. Working with the PINES help desk, PINES staff determine that the problem is a small bug that needs to go to Equinox. PINES will communicate back to the library the expected time for resolution.

94. The PINES staff determine (through discussion with Equinox) that this is a larger development issue and will go to Emily Almond, PINES project manager, for prioritization. She then communicates directly with the library reporting the issue. Emily will ensure that the PINES Evergreen development roadmap is kept updated and maintained on the PINES page for all to see.

95. Together, Equinox and PINES also interact with the larger Evergreen community—hundreds of libraries of all types worldwide. Many times, libraries experience the same challenges. Open source means we can share problems and solutions.

96. Karen G. Schneider Community Librarian 1-877-OPEN-ILS [email_address] Twitter: kgs Friendfeed: kgs Delicious: kgs Skype: freerangelib