2. Appearance
• How do you Look ?
• Poised Untidy
• Elegant Hassled with
• Confident no style
• Charming
• How do you talk ?
• Softly Loud & strident
3. Appearance
• How does your office look ?
• Clean & uncluttered Untidy, disorganized
• Room well painted Pealing Plasters
• Well lit Hanging Wires
• Drinking water Fused tube light
• Clean Glass Chipped cups
4. Helpfulness
• Do you know ?
• Which dept does what I’ll just find out
• Where it is situated Pls ask someone else
• Who’s in charge Sorry I am new / busy
When you give directions ?
• Do you include landmarks Turn right, left & right
5. Warmth
Do you Smile ?
Do you look him in the eye while talking?
Do you use customers last name?
Use soft & clear voice
Use your voice with feeling
6. Efficient
Do you attend the call immediately?
Is your work space neat & compactly arranged?
Are your reports free from errors before
submitting to your boss?
During slack time do you think of “sort out”
areas?
9. What are the grooming
standard for hair for men?
Not fall on forehead,
touch ears or collars,
neatly combed, not oily
or permed,
conservative hair style.
Grooming Standards
10. What are the grooming
standard for hair for men?
Moustaches
•Neatly trimmed
•Should not cover upper lip.
Grooming Standards
11. What are the grooming
standard for men?
Face
•Clean shaved
•Sideburns
•Beards
Grooming Standards
13. HAIR
LONGER THAN SHOULDER
LENGTH
Cut to even length
Straight
Tied up at the centre of the nape.
Bun secured at the back of the head
or above the nape with a black net.
Grooming Standards for Ladies
14. HAIR
Always neatly combed, in place.
Do not use coloured/plastic bands.
Clean, non greasy, free of oil and
dandruff.
Ponytail, braid not longer than 9”
Keep permed/curly hair neat &
restrained.
Grooming Standards for Ladies
16. Grooming Standards
FINGER NAILS
Well Maintained and clean.
•Neatly cut, shaped & clean.
•No excessively long nails.
•Only light & neutral
coloured nail polish.
Cover entire nails,
with no gaps or
cracks.
26. MAKE UP
Simple and basic
Foundation
Use foundation to avoid oily look
Lipstick
Matte finish, sober, match uniform
colour
Grooming Standards
27. MAKE UP
Simple and basic
Eye Shadow
Subtle & not excessive
Eyeliner
Thin, straight, applied neatly.
Grooming Standards
28. UNIFORM
Immaculate, Spotless, well
ironed, no unnecessary creases
Appear fresh, not faded,
Perfect fit,
No loose threads or broken
buttons
Cuffs and collars clean and
stain free.
Grooming Standards
30. UNIFORM
Always wear a vest.
Name tags to be shining and
visible.
Pen, keys and pagers should
not be visible.
Grooming Standards
31. Remember
“Your clothes are conveying
messages about you.”
They say whether you have good sense and taste
They say you have self respect & respect for those you deal
with
34. Personal Hygiene
Hair
•Hair must be trimmed and
clean all the times
•Hair must not touch the
face
•Hair must not be greasy or
oily
•Use Shampoo everyday.
35. Personal Hygiene
Teeth
•Brush your teeth immediately
before coming to duty
•Do not eat onion, garlic or
smoke before shift. If you
smoke, use mouthwash
•Bad breath breaks business
deals, relationships.
36. •Bad breath breaks business deals,
relationships.
•Volatile Sulphur compounds known
as VSC are the byproduct of the
bacteria found in the mouth.
•Tongue bacteria increases the
mouth odour.
•Look for toothpaste that contain
stabilized chlorine dioxide, silica or
zinc.
Personal Hygiene
Teeth
37. A healthy body & Clean mouth
produce fresh breath
Personal Hygiene
38. • Brush your teeth & gums with chlorine
dioxide toothpaste.
• Scrape your tongue daily.
• Drink plenty of water or mint lemon water.
• Avoid alcoholic or drinks that contain
caffeine as they dry your mouth.
• Eat fresh breath herbs like parsley, dill,
basil or peppermint.
Tips for Fresh Breath
39. Personal Hygiene
Face
•Males should shave everyday, before coming to
shift
•Moustache, if kept must be neatly trimmed in such a
way that the upper lips are clearly visible.
43. Personal Hygiene
Hands
•Hands must always be
clean, free of any stains
and skin breaks
•Always wash hands with
soap, immediately after
using toilets,
eating,
smoking
or handling refuse
44. Personal Hygiene
Uniform
Uniform should always be clean,
laundered and ironed
Change uniform whenever it is
soiled
Change socks and undergarments
everyday
Always carry a clean handkerchief,
and change it daily
Uniform must be worn only on duty
and not for personal use
46. Personal Hygiene
Shoes
•Wear comfortable closed toed shoes. Do not wear high
heeled or open toed shoes
•Air your shoes regularly.
•Use socks that absorb moisture
•Buy socks with a percentage of cotton & a low nylon
content.
•Use talcum powder or a medicated powder between the toes
47. Personal Hygiene
General
•Sufficient sleep, adequate and healthy food and regular
exercise will keep you healthy
•You should always look alert and attentive on duty
•Do not bite your nails
•Do not run your hands through your hair
•Do not touch your nose, ears or rub your eyes
49. •Cuts and burns must be
covered with correct water
proof dressing
Personal Hygiene
Burns
Cuts
50. Personal Hygiene
Illness
Do not report for work if you suffer from:
•Fever
•Diarrhea
•Upset stomach, nausea or vomiting
•Sore throat or sinus infection
•Coughing or sneezing
•Dizziness
•Conjunctivitis