The document discusses effective communication. It states that 55% of communication comes from body language, 38% from paralinguistics like tone and voice, and only 7% from words. It emphasizes the importance of active listening, overcoming barriers like biases and distractions, and using feedback to improve messages. The key aspects of effective communication are planning purpose and ideas, choosing an appropriate medium, removing barriers, and actively listening with an open mind to understand others.

3. To Comprehend;What makes a good communicator ? Deepti Singh Clarity Integrity Timing Adequacy

4. Communication is a Series of Experiences of Hearing Seeing Smell Touch Taste

5. Communication Process Deepti Singh SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

7. What can you see?!!

15. Communication styles

16. Assertive Pushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others. Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding. Direct and unambiguous language; No attributions or evaluations of others’ behavior; Use of “I” statements and cooperative “we” statements. Nonverbal Behavior Verbal Behavior Description Pattern Pattern

17. Aggressive Nonverbal Behavior Verbal Behavior Description Pattern Pattern Taking advantage of others; Expressive and self-enhancing at others’ expense. Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions. Swear words and abusive language; Attributions and evaluations of others’ behavior; Sexist or racists terms; Explicit threats or put-downs.

18. Passive Nonverbal Behavior Verbal Behavior Description Pattern Pattern Encouraging others to take advantage of us; Inhibited; Self-denying. Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice. Qualifiers (“maybe,” “kind of” ); Fillers (“uh,” “you know,” “well”); Negaters (“it’s really not that important,” “I’m not sure”).

19. Lets check our learning!!!