EY_Italy_Smart City Index 2016_ENG

1 | SMART CITY INDEX 2016
Sponsored by:
ITALY
SMART
Smart City Index 2016 Report
Supported by:

EXECUTIVE SUMMARY
Smart City in the middle of the media debate as a phase of the
urbanisation process
Resilient, attractive and competitive cities are vital for the economic growth of countries. Urban areas
play a central role in the 2014-2020 strategy, which covers the Urban Agenda and the national priorities
related to the areas of intervention, in particular Smart Cities, social innovation and competitiveness. For
Italian cities, it is time to look to successful smart initiatives as the milestones that will make cities places
where people live, work, study, travel and have fun with a growing quality of life and sustainable costs.
Medium-sized cities are strong contributors and will generate best
practices
Large urban centers are unique in the way they operate and their solutions are not always fully replicable.
In Italy, nearly 7 million people live in approximately 100 medium-sized cities (50,000-100,000 inhabitants)
and they are able to produce exportable solutions. To increase the replicability of the best practices of
the medium-sized Italian cities, regions will have to indicate the system actions at the regional level,
in addition to exploiting the new models belonging to the cloud and collaborative economy platforms to
promote watershed services and enabling platforms, avoiding the spread of innovations in their own
right and not available to the system.
The metropolitan area as a term for comparison for measuring the level of
competitiveness
Especially in Italy, cities are experiencing a profound transformation under the institutional, urban
framework and network services. “The Delrio reform” aims at reorganising the functions and vast area
services with regards to the metropolitan area. Metropolitan cities drive the country, but they also
represent a new challenge: to govern, in a coherent and coordinated manner, a greatly increased territory
and population compared with the provincial municipality, requiring considerable planning and scheduling
capability.
EXECUTIVESUMMARY

EXECUTIVE SUMMARY
Innovation changes the paradigm: a new model of industrial
transformation
On the supply side, in addition to ICT companies, it will be recognised that other infrastructures such as
transport and energy are crucial and can help to deliver sustainable business models. Products and
services will be on the network and marketed in the form of modular packages. The "bridging”
technologies that characterise the new competitive arena and activate the new technological paradigm
are those of the Internet of Things (IoT). Smart buildings and cars are the areas which need to be looked
at more carefully.
The economic rise of sharing and collaboration
The digital economy has transformed millions of consumers into prosumers and has drastically reduced
the costs of production and distribution. Under the pressure of the financial crisis, citizens demand a
paradigm shift in economic productivity driven by its ability to use resources efficiently. This new economic
paradigm is already thriving in our cities in different fields, thanks to the services related to the
"Collaborative Economy": the most relevant domain is collaborative consumption, an economic model
based on sharing, trading, lending and renting underutilised assets, with the aim of gaining access to a
product or service in opposition to individual ownership.
Cities will have to finance themselves in an innovative way
Public demand will continue to have an important role and urban authorities will have to organise
themselves and compete for access to institutional finance, to improve the quality of projects and to
implement scalable and dynamically adaptable solutions to maximize the impact of resources. It will
possess the ability to open up, to collaborate between public and private, to create the ecosystem, to
exploit social innovation and to help, from below, the creation of a fabric of the know-how relationships and
sharing in which innovations and practices already in use can engage and operate.
EXECUTIVESUMMARY

EXECUTIVE SUMMARY
The layers approach
This year, the analytical approach to the vertical themes, which has characterised the previous editions,
has been replaced by a setting for layers: from the Network Infrastructure to the Sensors that detect the
information, to the Delivery Platform that processes, enabling the supply of value-added Applications and
Services to citizens. The new approach has led to an extension of the number of monitored indicators
and the introduction of two new cross-cutting areas: Vision and Strategy and Smart Citizen and
liveability of the city. This approach forcefully brings out the role of infrastructure assets as an enabler
of the Smart City. In this perspective, big cities are favoured when the development of infrastructure such
as broadband or car sharing are considered, which are strongly influenced by the market and the strategic
choice of the operators. However, the medium cities are distinguished in PA areas or in areas where small
cities facilitate the organisation and management of the service (for example Wi-Fi citizens or door-to-door
collection).
The need for functional standards
To transform cities into development drivers for the green, digital technological production process,
obtaining benefits for both city users and businesses, it is necessary to standardise the solutions and
replicate best practices by supporting forms of competitive dialogue and public-private partnerships
between companies and urban areas. For the Italian city, it is time to find successful smart solutions,
replicate them on a large-scale and increase the spread by exploiting the opportunities of the European
and national funding and strengthening the competitive dialogue with businesses. Cities that will interpret
the needs of the citizens and will be able to promote the best project experiences by integrating them
within the existing ecosystem, will face growth, with a substantial change in pace and will climb the rank of
smart cities.
The need for a new way to read and design Smart Cities
Today, in Italy, there are many "smart" projects that often focus on single vertical areas such as energy
efficiency in buildings, flexible public transport services, car sharing/pooling, digital infrastructure, smart
grids, etc. On the other hand, there is no major progress towards a systemic and integrated approach
that enhances the interoperability and scalability of solutions. For this reason, since the first
publication in 2013, the Smart City Index has helped to innovate and develop the way of reading and
designing Smart Cities, thanks to the discussion and dialogue with policy makers who design and
implement regional policies and with suppliers of technology and services.
EXECUTIVESUMMARY

A ranking of all provincial capitals
For over 10 years, EY has carried out a systematic monitoring of the diffusion of ICT and has created the
Smart City Index, a ranking of all 116 provincial municipalities identified by ISTAT and based on three
distinctive elements:
► To measure smart initiatives in Italian cities;
► Gathering data mainly from ad hoc surveys that are conducted directly by EY;
► Covering a wide range of areas, from broadband infrastructure to digital services (mobility, education,
health, etc.), to indicators relating to the sustainable development of cities.
An analysis tool for PA
EY Smart City Index allows:
► cities to make an assessment of their digital roadmap, to position themselves in comparison to other
cities and to support their application to finance Smart Cities with concrete data;
► regions to carry out a benchmark of the cities in their territories, in order to assess the digital roadmap
for the creation of a "Smart Region";
► the authority who, at a national level, describes the innovation policies of the city, to define a method,
to identify best practices and to set the guidelines for the Smart City.
Business Intelligence for the private sector
The Smart City Index analysis also enables IT companies, Utilities and businesses in the mobility sector –
and other sectors - to identify the most profitable areas of intervention, in which to develop high-
potential initiatives.
Businesses often have difficulty reading the market trends and technological developments, so they rely on
this Business Intelligence tool to better understand the complex world in which we live.
In addition, starting with a common and comparable nomenclature and a shared assessment, the Smart
City Index allows for the comparison of different realities and the creation of stakeholder engagement.
OBJECTIVE: A TOOL TO DECIDE
EXECUTIVESUMMARY

URBAN CENTRE
The Smart City Index is primarily a tool aimed at cities to help
them to improve their innovation policies and smart
development.
CITY
SUMMARY OF INFORMATION:
The diamond graph represents the Smart City Index. Each city
is assigned a score that measures the level of smart innovation,
in relation to the best city (score = 100).
DIAMOND GRAPH
ARCHITECTURE FOR LAYERS
SMART CITY LAYERS
The Smart City is divided into four basic layers: basic
infrastructure, sensors, service delivery platform and vertical
applications.
EXECUTIVESUMMARY

INDEX
Urban policies,
European and National
Pg. 30-40
Smartness of the
provincial
municipalities Pg. 12-17
Best
practices
Pg. 41-49
Methodology and
indicators
Pg. 50-53
How we compare
cities
Pg. 8-11
Infrastructures ad
networks
Pg. 19
Sensors
Pg. 22
Delivery
platform
Pg. 23
Apps and services
Pg. 24
Smart City
architectural layers
Pg. 18-29

Smart City Index 2016
How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
HOW WE COMPARE
CITIES

A new approach in line with market developments
Over time, the Smart City concept has evolved and has now reached a degree of maturity; from
individual experiments in specific areas, we have moved to a systemic logic that promotes the
integration of initiatives in different sectors and the replicability of successful solutions that have
been developed in certain contexts.
For this reason, the new Smart City Index is no longer based on vertical applications such as in past
editions, but on an innovative logic based on four interdependent layers and two areas of
transversal analysis. The new approach emphasises the path of the municipalities towards the
realization of an intelligent city and facilitates the measurement of progress on each layer of the Smart
City.
Special emphasis is placed on Sharing Economy, especially in the mobility sector and how this trend
impacts citizens’ quality of life.
The analysis of the Action Plans for Sustainable Energy (PAES)
The Smart City Index 2016 contains an analysis of the Action Plans for Sustainable Energy to analyse
the practices in place in the energy field. This renewed focus on energy is approved by the provincial
municipalities and is a major contribution to the analyses carried out by EY, in the wake of the debate
arising from the Paris conference, COP 21.
International benchmark: identifying best practices
For the first time, a benchmark with some international cases was created in the field of Smart Cities,
focused on the most valid and consolidated best practices present in the following realities:
► Expo Milan 2015;
► New York;
► Amsterdam;
► La Coruña.
NEWS OF EDITION 2016
470
INDICATORS
326
INDICATORS
ON LAYERS
144
INDICATORS
ON AREAS
European and Italian Policies: initiatives and structural funds
City governments will have to compete in order to access finance, to improve the quality of projects and
to implement scalable solutions in order to maximize the impact of available resources.
The impact of the Delrio reform on the creation of metropolitan cities was assessed and a study was
carried out on PON METRO, National Urban Agenda and on the role of Smart City in the EU2020
strategy.
The Smart City
analysis by layers
The analysis of
PAES: focus on energy
International
Benchmark
European and Italian
Policies
+
HOWWECOMPARECITIES

An architecture for layers and a coherent governance with this model
Smart City requires an innovative approach through a layered design to exceed the traditional digitizing
process for vertical silos. For Italian cities, the challenge is to integrate the new key enabling
infrastructure and technological sensors with the existing structures on the territory by exploiting the
synergies and the interoperability between systems.
The Smart City vision and governance should be in line with this approach, both in terms of powers
and institutional competence, and with the rules of the various funding projects. The path towards
building a smart city must be aimed at creating a single basic infrastructure and a single service delivery
platform that can process the information sent by the sensors to deliver value-added services to
citizens and helping them to improve their quality of life.
A NEW APPROACH TO MEASURE THE LEVEL OF SMARTNESS
SMART CITIZENS AND CITY
LIVEABILITY
The impact of the smart services on Italian citizens’
quality of life
VISION AND STRATEGY
The drafting of strategic plans and institutional
policies in the field of the Smart City
Four layers on which Smart City is organised Two areas of additional analysis
INFRASTRUCTURE
Networks and technological equipment for
building a smart city
SENSORS
IoT to collect big data and manage the city's
infrastructure remotely
SERVICE DELIVERY PLATFORM
Development and enhancement of the big
data of the territory
APPLICATIONS AND SERVICES
Applications and value-added services for
citizens
Four layers on which
the Smart City is
organised
The integration
between the layers to
create services for citizens
Two areas of additional
analysis
HOWWECOMPARECITIES

INDICATORS OF EDITION 2016
1 – INFRASTRUCTURE AND NETWORKS
TELECOMMUNICATIONS
• Fixed broadband (ADSL,
fibra ottica)
• Mobile broadband (HSPDA,
LTE)
• Urban Wi-fi (public and
private hot spots)
• Security networks (optical
fiber, Wi-Fi, simulcast,
PMR-Tetra)
• Infrastructures for school
(LIM, PC, internet class)
TRANSPORT
• Public mobility (extension
and supply of TPL, metro,
bus, etc.)
• Electrical and bicycle
mobility (columns and
cycling lane)
• Shared mobility, car and
bike sharing (redelivery
stations and public
transport availability)
• Private mobility (stop in
satin and access control)
ENVIRONMENT
• Water supply (dispersion
network)
• Sewerage (sewage
treatment capacity)
• Waste (availability
ecological islands)
ENERGY
• District heating
• Waste of energy
• Renewable (solar, wind,
hydro and geothermal
power, etc.)
• Public lighting (expenses
and investiments)
• Smart grid
2 - SENSORS
• Road network (Traffic detectors, employment
parking, autodetector, Intelligent traffic lights
etc.)
• Public transport (sensors on bus and taxi)
• Public lighting (intelligent street lamps)
• Environmental control conditions (areas of
monitoring stations)
• Safety in buildings
• Video surveillance of public areas (squares,
monuments, public buildings, periphery, etc.)
4 – APPLICATIONS AND SERVICES
GOVERNMENT
• Online personal services
(certificates, residence
changes, etc.)
• Building procedures
• Services for municipal
schools
• Online payment for local
taxes and school services
• Access Wi-Fi services (app,
maps, free/payment)
• Social network integration
SCHOOL
• Web environment
• Digital services for
secretariat
MOBILITY
• E-ticket
• Multimodal planning of
public transport
• E-payments (stop, ZTL,
TPL)
• Application real time for
bike/car sharing e pooling
• Information to users in
mobility (app, panels, SMS)
• Bicycle couriers
TOURISM AND CULTURE
• Information on attractions,
services, tourist paths
• Informations, reservations
and payments of structures
(monuments, hotels, etc.)
• Card and app to visit the
city
• E-commerce local products
• Libraries, media library
online
• Social network integration
HEALTH
• Reservation, co-payment
and medical report on web
• Possibility to choose a
general doctor of medicine
on web
• Access electronic health
records data
SMART CITIZEN
AND CITY LIVEABILITY
SMART CITIZENS
• Electric Mobility demand, TPL
and car/bike sharing
• Gas, energy, water
consumption and trash
production
• Redevelopment of buildings
• Cultural services access
• Education and digital literacy
WELLNESS OF CITY
• Mobility quality
• Green public spaces and urban
gardens
• Air and noise pollution
• Museums, monuments etc.
• Health and social services
(hospitalization, foreign
population, life expectancy,
etc.)
• Physical, road and
environmental security
VISION AND STRATEGY
• Strategic Planning of Smart City
• Plans and actions for
sustainable energy (CO2
targets, public buildings,
lighting, etc.)
• Standards and incentives for
households (recycling,
composting and building
regulations)
• Economic and financial capacity
• Communication, transparency
and participation
3 - SERVICE DELIVERY PLATFORM
READINESS
• App store citizens
• Card
• Control panels
DEMATERIALISATION, INTEGRATION AND
INTEROPERABILITY
• Processess and documents dematerialisation
• Multi-channel services
• Integration services
• Payments
• Identification systems
• Open Data

How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
SMARTNESS OF THE
PROVINCIAL
MUNICIPALITIES

Good performance for the Central-North metropolitan cities
While there is a delay within Italian cities compared with the major European and world cities, the
degree of innovation of the provincial municipalities is growing.
In 2016, the provincial municipalities that are confirmed at the top of the list are: Bologna, Milan and
Turin. Compared with previous years, Rome is ninth in the ranking followed by Florence and Genoa in
the top 15 places.
Also, this year, the provincial municipalities of the metropolitan cities of the Central-North are all in the
first band, while Naples becomes the first city of the South, not only among the metropolis.
The medium cities are still growing
Medium cities continue in their upward trend: they are in positions of being placed in the ranking with
more than 23 cities between the 4th and 39th place.
Parma surpasses Trento and, in 2016, is the highest medium city in the ranking (5th place), thanks to a
good ranking in the Delivery Platform and Applications and Services layers. Parma is followed by other
medium cities such as Trento, Brescia and Reggio Emilia, which are placed in the top 10.
The Centre-North is placed at the top of the ranking in the medium-sized segment: the first medium city
in South is Lecce in 52nd place.
The small cities’ delay is increasing
Despite the exploit of Mantova, which is 4th in the ranking, the overall positioning of small cities is
worse than in previous years.
There are only seven small cities (Mantova, Lodi, Cremona, Pavia, Sondrio, Siena and Aosta) that
are in the top end of the rank and five of them are in Lombardy. These results demonstrate that to
achieve a Smart City in layers a critical mass is required (of resources, subjects, markets etc.) that
currently exists in cities with more than 80,000 inhabitants.
.
SMART CITY’S SIZE
NOTE: Small cities = <80.000 inhabitants; Medium ciities = >80.000 inhabitants but not considered as metropolitan cities;
Metropolitan cities: 14 metropolitan cities created with the Delrio Reform.
The difficulty of the
small cities and South is
confirmed
Capitals of metropolitan
cities are in pole
position
SMARTNESSOFPROVINCIALMUNICIPALITIES

THE NATIONAL RANKING
0
20
40
60
80
100
Bologna
Milano
Torino
Mantova
Parma
Trento
Brescia
ReggioEmilia
Roma
Firenze
Modena
Genova
Padova
Bergamo
Venezia
Lodi
Bolzano
Verona
Piacenza
Monza
Ferrara
Pisa
Forlì
Cremona
Pavia
Ravenna
Rimini
LaSpezia
Sondrio
Vicenza
Udine
Napoli
Cagliari
Varese
Siena
Prato
Livorno
Aosta
Treviso
Bari
Como
Novara
Trieste
Belluno
Biella
Cuneo
Lecco
Arezzo
Perugia
Lucca
Grosseto
Lecce
Sassari
Savona
Palermo
Asti
Vercelli
Pistoia
Pesaro
Verbania
Oristano
Ancona
Salerno
Macerata
Massa
Pordenone
Catania
Potenza
Terni
Tortolì
AscoliPiceno
Matera
Gorizia
Pescara
Nuoro
Brindisi
Foggia
Cosenza
Olbia
Taranto
Caserta
Barletta
Rovigo
Alessandria
Ragusa
ReggioCalabria
Benevento
Andria
Siracusa
Isernia
L'Aquila
Chieti
Teramo
TempioPausania
Iglesias
Rieti
Campobasso
Frosinone
Viterbo
Carbonia
Imperia
Latina
Fermo
Caltanissetta
Avellino
Trani
Messina
Lanusei
Crotone
Catanzaro
Villacidro
ViboValentia
Trapani
Agrigento
Enna
Sanluri
SCORINGBANDS
<20
The National ranking of all 116 provincial municipalities
20 - 4040 - 6060 - 8080 - 100
Metropolitan cities - capitals Medium cities Small towns

Bologna 1 100,0
Milano 2 97,7
Torino 3 91,9
Mantova 4 84,8
Parma 5 83,3
Trento 6 82,1
Brescia 7 80,5
Reggio Emilia 8 78,7
Roma 9 78,5
Firenze 10 77,7
Modena 11 77,3
Genova 12 75,2
Padova 13 74,9
Bergamo 14 72,6
Venezia 15 70,9
Lodi 16 70,6
Bolzano 17 69,5
Verona 18 68,3
Piacenza 19 68,1
Monza 20 66,2
Ferrara 21 64,2
Pisa 22 62,8
Forlì 23 62,5
Cremona 23 62,5
Pavia 25 62,2
Ravenna 26 62,1
Rimini 27 61,9
La Spezia 28 61,2
Sondrio 29 60,6
Vicenza 30 60,0
Udine 31 59,0
Napoli 32 58,5
Cagliari 33 56,6
Varese 34 56,3
Siena 35 55,7
Prato 36 55,1
Livorno 36 55,1
Aosta 38 54,3
Treviso 39 53,3
POSITION OF THE CITY IN THE RANKING FOR LAYERS
First band Second band Third band
NOTE: different colours refer to the rank of each city in each layer/area. The first band (green) refers to
the 1-39 positions of the ranking, the second band (yellow) refers to 40-78 positions of the ranking while
the third band (red) refers to 79-116 positions of the ranking.
1
3
2
35
9
5
10
14
4
6
15
11
18
23
31
17
27
8
21
21
26
7
12
30
34
18
29
39
40
25
32
33
44
42
23
16
13
46
36
20
37
59
53
77
48
59
62
56
38
51
76
41
58
52
45
47
67
74
64
54
72
28
83
50
69
55
43
61
75
101
71
63
103
73
81
66
56
94
Bari 40 52,8
Como 41 51,1
Novara 42 49,1
Trieste 43 49,0
Belluno 44 48,2
Biella 45 47,1
Cuneo 46 47,0
Lecco 47 44,8
Arezzo 48 44,1
Perugia 49 43,7
Lucca 50 42,6
Grosseto 51 41,7
Lecce 52 41,3
Sassari 53 40,7
Savona 54 40,3
Palermo 55 40,1
Asti 56 40,0
Vercelli 57 38,9
Pistoia 58 38,5
Pesaro 59 38,3
Verbania 60 38,2
Oristano 61 37,4
Ancona 62 37,2
Salerno 63 36,8
Macerata 64 34,6
Massa 65 33,8
Pordenone 66 33,7
Catania 67 33,5
Potenza 68 33,2
Terni 69 32,9
Tortolì 70 32,8
Ascoli Piceno 71 32,7
Matera 72 32,6
Gorizia 73 31,6
Pescara 74 30,3
Nuoro 74 30,3
Brindisi 76 29,4
Foggia 77 29,2
Cosenza 78 28,5
Olbia 79 28,4
Taranto 80 27,4
Caserta 81 25,6
Barletta 82 25,3
Rovigo 83 25,2
Alessandria 84 24,9
Ragusa 85 23,7
Reggio Calabria 85 23,7
Benevento 87 23,1
Andria 88 22,2
Siracusa 89 21,8
Isernia 90 21,6
L'Aquila 91 21,4
Chieti 92 21,2
Teramo 92 21,2
Tempio Pausania 94 21,1
Iglesias 95 20,2
Rieti 96 19,9
Campobasso 97 19,7
Frosinone 98 19,0
Viterbo 99 18,8
Carbonia 100 18,0
Imperia 101 17,9
Latina 102 17,7
Fermo 103 16,0
Caltanissetta 104 15,6
Avellino 105 15,4
Trani 106 15,3
Messina 107 14,4
Lanusei 108 13,7
Crotone 109 13,0
Catanzaro 110 12,6
Villacidro 111 11,0
Vibo Valentia 112 10,4
Trapani 113 9,1
Agrigento 114 7,2
Enna 115 5,8
Sanluri 116 0,0
85
80
91
65
86
97
68
78
84
82
95
112
70
92
49
102
98
109
105
96
93
79
87
88
99
88
106
88
100
104
113
110
107
114
111
108
116
115

Smart City Index values the path made in the implementation of smart cities through the analysis of their performance in four layers and two
transversal areas considered by the analysis. The 2016 ranking shows a correlation between the scores obtained in the layers of the infrastructure
and sensors and scores recorded in the layers delivery platform and applications and services. As a result, those who have invested in the creation of
smart infrastructure are able to offer smart services of value to citizens. In addition, the cities that have been able to define a strategy and a
structured vision, to better address their own path to the Smart City, are generally characterised by higher performance and are placed at the
top of the rankings.
THE IMPORTANCE OF PLANNING AND INVESTING IN SMART
INFRASTRUCTURES FOR PROVIDING QUALITY SERVICES TO
CITIZENS
Agrigento
Alessandria
Ancona
Andria
Aosta
Arezzo
Ascoli P.
Asti
Avellino
Bari
Barletta
Belluno
Benevento
Bergamo
Biella
Bologna
Bolzano
Brescia
Brindisi
Cagliari
Caltanissetta
Campobasso
Carbonia
Caserta
Catania
Catanzaro
Chieti
Como
Cosenza
Cremona
Crotone
Cuneo
Enna
Fermo
Ferrara
Firenze
Foggia
Forlì
Frosinone
Genova
Gorizia
Grosseto
Iglesias
Imperia
Isernia
La Spezia
Lanusei
L'Aquila
Latina
Lecce
Lecco
Livorno
Lodi
Lucca
Macerata
Mantova
Massa
Matera
Messina
Milano
Modena
Monza
Napoli
Novara
Nuoro
Olbia
Oristano
Padova
Palermo
Parma
Pavia
Perugia
Pesaro
Pescara
Piacenza
Pisa
Pistoia
Pordenone
Potenza
Prato
Ragusa
Ravenna
Reggio Calabria
Reggio Emilia
Rieti
Rimini
Roma
Rovigo
Salerno
Sanluri
Sassari
Savona
Siena
Siracusa
Sondrio
Taranto
Tempio Pausania
Teramo
Terni
Torino
Tortolì
Trani
Trapani
Trento
Treviso
Trieste
Udine
Varese
Venezia
Verbania
Vercelli
Verona
Vibo Valentia
Vicenza
Villacidro
Viterbo
INFRASTRUCTURE + SENSORS
DELIVERYPLATOFROM+APPLICATIONSANDSERVICES
LAGGING INFRASTRUCTURE BASED
INTEGRATION CHAMPIONSAPPLICATION BASED
1-39 40-78 79-116
Ranking in Vision and Strategy

Agrigento
Alessandria
Ancona
Andria
Aosta
Arezzo
Ascoli Piceno
Asti
Avellino
Bari
Barletta
Belluno
Benevento
Bergamo
Biella
Bologna
Bolzano
Brescia
Brindisi
Cagliari
Caltanissetta
Campobasso
Carbonia
Caserta
Catania
Catanzaro
Chieti
Como
Cosenza
Cremona
Crotone
Cuneo
Enna
Fermo
Ferrara
Firenze
Foggia
Forlì
Frosinone
Genova
Gorizia
Grosseto
Iglesias
Imperia
Isernia
La Spezia
Lanusei
L'Aquila
Latina
Lecce
Lecco
Livorno
Lodi
Lucca
Macerata
Mantova
MassaMatera
Messina
Milano
Modena
Monza
Napoli
Novara
Nuoro Olbia
Oristano
Padova
Palermo
Parma
Pavia
Perugia
Pesaro
Pescara
Piacenza
Pisa
Pistoia
Pordenone
Potenza
Prato
Ragusa
Ravenna
Reggio Calabria
Reggio Emilia
Rieti
Rimini
Roma
Rovigo
Salerno
Sanluri
Sassari
Savona
Siena
Siracusa
Sondrio
Taranto
Tempio Pausania
Teramo
Terni
Torino
Tortolì
Trani
Trapani
Trento
Treviso
Trieste
Udine
Varese
Venezia
VerbaniaVercelli
Verona
Vibo Valentia
Vicenza
Villacidro
Viterbo
«SMART» VALUE
DELAYED
«SMART» AND LIVABLE
ANALOGICAL WELLBEING
SMARTNESS AS A MULTIPLIER FOR QUALITY OF LIFE
The 2016 ranking confirms the existence of a correlation between smartness and quality of life highlighting the “Smart and liveable” cities on the
upper part of the two charts and the “delayed“ cites at the bottom. In addition, there are two further clusters of cities:
► Cities of "analogical wellbeing," with high liveability cities but with a low diffusion of innovation, for example cities of Marche and Sardinia. It is
possible to distinguish Fermo, Lanusei, Tempio, Pausania and Olbia.
► Cities of "Smart value“, i.e. cities which, with a lower quality of life, find, in the Smart City, an opportunity for innovation. It is possible to
distinguish three Southern cities, specifically Naples, Bari and Lecce that reconfirm their presence in the following chart as in the previous edition.
SMARTCITYINDEX2016
QUALITY OF LIFE – Il Sole 24 Ore (2015)

How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
SMART CITY
ARCHITECTURAL
LAYERS
Infrastructures and
networks
Pg. 19
Sensors
Pg. 22
Delivery
platform
Pg. 23
Apps
and services
Pg. 24

Fixed broadband
1. Milan
2. Monza
3. Bologna
Mobile broadband
1. Gorizia
2. Padua
3. Trento
Public mobility
1. Milan
2. Turin
3. Cagliari
Private mobility
1. La Spezia
2. Pavia
3. Florence
Public lighting
1. Benevento
2. Caltanissetta
3. Olbia
District heating*
1. Brescia
2. Mantova
3. Reggio Emilia
Water network
1. Piacenza
2. Macerata
3. Udine
Ecological islands
1. Gorizia
2. Tortolì
3. Iglesias
Digital divide refers, in particular, to the greater
spread of fibre optics and to the convenience for
operators to operate in larger cities. It is different
from mobile broadband, as the LTE coverage has
now reached all provincial municipalities. The best
average rank of small cities is due to the greater
spread compared with the population of hot-spot Wi-
Fi on public land.
1. INFRASTRUCTURES AND NETWORKS
The infrastructural divide
TLCTransportEnergyEnvironment
*Only the 35 municipalities covered by the district heating
service have been considered
Different trends refers to fixed
broadband and mobile broadband
Not only digital divide
Small cities encourage the
development of certain
infrastructures
Some types of infrastructures and networks are
achievable and manageable with less difficulty in
small/medium cities. This is the case of the district
heating networks, which are more common in large
cities (probably due to minor difficulties in finding
sources of funding), but in terms of the volume and
the population served, they are better performing in
small and medium cities.
In addition to the digital divide, there are other types
of infrastructures that divide cities of different sizes
on different levels. This is the case, for example, of
the transport network (public or private) that is more
developed and structured on the growth of the size
of the city and, therefore, also of the complexity of
the system as a whole.
SMARTCITYARCHITECTURALLAYERS
*Average scores of cities divided by size cluster

Coverage with VDSL and
LTE in constant growth
Wi-Fi coverage patchy in
Italian provincial
municipalites
Fixed and mobile ultra-broadband is
growing
The diffusion of ultra-wideband infrastructure is one of
the essential factors for the development of a Smart City.
This is confirmed by the strong growth trend of recent years:
in 2015, the number of provincial municipalities covered
by VDSL (for over 20% of the population) is double
compared with 2014.
However, LTE coverage has now reached all provincial
municipalities, but there are still 26 municipalities that have
only one or two operators in their territory.
1. INFRASTRUCTURES AND NETWORKS | BROADBAND
CONNECTION
The deployment of fixed and mobile connectivity services
Public Wi-Fi
For the development of a Smart City,
the national circulation of hot-spot
Wi-Fi public to citizens is also very
important: the international
benchmark cities have installed
between 1.5 and 5 hot-spots for every
10,000 residents. In Italy, only 16
municipalities have more than 4
hot-spots for every 10,000
inhabitants, while 43% has less than
one hotspot.
0
20
40
60
80
100
120
Municipalities
covered by
VDSL
Municipalities
covered by LTE
2013 2014 2015
NUMBERS OF MUNICIPALITIES
COVERED BY VDSL & LTE 2013-2015
VDSL coverage in provincial
municipalities
There are 81 provincial municipalities (70% of the total) in
which more than 20% of the population is covered by ADSL:
this involves all provincial municipalities of metropolitan
cities and all municipalities of a medium size. The
approach used by operators aims to achieve the highest
possible percentage of the population covered in a city
before starting the installation in another: in around 52 of the
81 municipalities joined by VDSL, over 80% of the
population has been covered, while in only three cases
(which is of small municipalities with <80,000 inhabitants)
the coverage does not reach 50% of the population.
The administrative centres of metropolitan cities are
characterized by the highest levels of coverage and only
in three metropolitan cities VDSL connectivity does not
reach 80% of the population.
NUMBER OF PROVINCIAL
MUNICIPALITIES BY VDSL
COVERAGE (%) & SIZE
0
10
20
30
40
50
60
20-50%
inhabitants
50-80%
inhabitants
>80%
inhabitants
Metropolitan cities Medium cities
Small towns

Utilities in Smart City
Energy sustainability of
buildings
The aim of CO2 reduction
Utility infrastructure as an enabling asset
for IoT services
The Utilities provide networks (public lighting, gas,
electricity, district heating and water) that will form the
enabling bridges for the development of Smart City
services, based on the trend of the Internet of Things (IoT).
Regulatory and technological elements offer multiple
opportunities for growth and are increasingly converging.
The Energy Authority has promoted the smart metering
multi-service in order to integrate gas metering with other
utilities which are also not subject to regulation, but are
incorporated in a Smart City logic, especially in Turin,
Modena, Genoa, Verona, Bari, Salerno and Catania.
A new generation of technologies is emerging and is
addressing the needs of specific IoT services. The network
requirements and performance of devices, such as smart
metering and related cars, are very different from those
required by home automation services. In this context,
low-power and wide-ranging technologies (LPWA) will
play an increasingly important role.
Energy efficiency and savings are opportunities for Italy
A smart city is a place where traditional networks and services are made more efficient with the use of
digital technologies. Smart Buildings are characterised by a multiplicity of players involved and the
available solutions. However, the offer is fragmented and does not reference standards and
consolidated supporting technologies are untested.
To encourage the adoption of solutions based on smart buildings in Italy is necessary to intervene in
the issue of incentives to stimulate demand in the residential sector, for example in deductions for
energy retrofits. In the public sector, there is a need to strengthen the use of financial models and
public-private partnership and implement the Energy Performance Contracting (EPC) with
guaranteed results for the management of both buildings (schools and hospitals) and lighting public.
1. INFRASTRUCTURES AND NETWORKS| ENERGY
Smart Cities are enabled by synergies between infrastructures
* Reggio Calabria has not yet approved PAES
ANNUAL CO2 REDUCTION (metropolitan
cities - capital city)
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio
Calabria*
Rome
Turin
Venice
0%
3%
2%
1%
TOTAL EXPENSE LIGHTING (INV + C/C)
116 provincial municipalities
2011 2012 2013
+3,9%
+9,6%
+17.8% CURRENT EXPENSE
-9% INVESTMENTS

Sensors for air monitoring and surveillance are the most common
One of the growing trends of recent years is the installation of sensors in the city area. The aim is to
create networks of sensors of different types that are interoperable with each other with a view to IoT, to
collect the big data and to check the city infrastructure remotely.
Together with sensors for air monitoring that are present in almost all cities, video surveillance is the
most widespread type of sensor (96% of provincial municipalities). There is a growing spread of solutions
dedicated to the road network monitoring (access to the LTZ, systems for detecting traffic, auto-
detector and smart traffic lights) and the efficiency of public lighting, while sensors installed on board
public vehicles are less common (35 cities).
Despite the increased deployment of sensors in cities, only a few provincial municipalities of
metropolitan cities have more types of sensors simultaneously installed, but the level of
interoperability between the different sensors and integrated interpretation of the collected data is still
relatively low.
2. SENSORS
Diffusion of sensors in Italian cities
DIFFUSION OF MAIN CATEGORIES OF SENSORS IN
PROVINCIAL MUNICIPALITIES
Environmental and
seismic sensors
High
Medium
Low
Video surveillance
High
Medium
Low
Road monitoring
Sensors on board
TPL
A new challenge for cities
For cities, the challenge does not only consist of the installation
of a larger number of sensors in the territory, but in the creation
of integrated systems for the collection and processing of
data according to the big data paradigm: the goal is to provide
a delivery platform capable of enhancing the wealth of
information collected through the sensors in the territory.

Although the Italian municipalities do not yet have integrated delivery platforms according to the model
described above, through the construction of some proxy indicators EY is able to provide a first
measurement of the degree of 'readiness' of the municipalities towards creating an integrated
delivery platform.
In fact, some cities have begun to implement a system for enabling the different towns’ platforms, which
are already equipped and generally have been developed for certain specific services or areas (for
example, for the purposes of controlling mobility or citizen safety). It mainly involves provincial
municipalities of the metropolitan cities that, due to the complexity of managing their territories, have
had to accomplish, before other central common control, delivery channels of integrated services, in
addition to other typical components of delivery platform such as online payment platforms or digital
identity.
Overall the degree of readiness for the different enabling platforms is still very low.
THE DEGREE OF READINESS OF THE MUNICIPALITIES FOR DIFFERENT ENABLING PLATFORMS
► Platforms of payment
online
► Identification systems
► Control panels
► Integration services
► Open Data
► Card
► App store
► Processess and
documents
dematerialisation
► Multichannel
Embryonic
High
Basic components
Consequential components
3. DELIVERY PLATFORM
Municipalities’ readiness versus delivery platform

The fourth layer of the Smart City, applications and services, is the layer showing greater value in the identification of market trends.
The objective of this layer is to define the inhomogeneity of the illustrated trends in the subsequent slides and to understand how it is possible to
identify for each trend the degree of maturity in each market and the relative scope in Smart City applications.
4. APPLICATIONS AND SERVICES
Main trends emerging from our analysis
MOBILITY
► 70% of the administrative centres offer at
least a mobility service sharing.
► Milan is the first city for car sharing with over
2,400 cars and 350,000 customers.
► 1/3 of the administrative centres also provide
an app for parking payment.
GOVERNMENT
► Bologna and Florence have published over
1.000 daset in their open data portals.
► 39% of municipalities offer online personal
services.
SCHOOL
► Nationally 70% of classrooms are connected to
the Internet (Wi-Fi and LAN).
► Sardinia is the top Italian region for using
LIM and the second, just behind Emilia
Romagna, for connected classrooms.
TOURISM
► All municipalities in Emilia Romagna are using
the regional online booking platform.
► 51% of municipalities are present on 3 social
channels, while 21% do not use social
channels.
PAYMENTS TO PA
► 41% of municipalities offer online payment
service on their portal.
► 29% of healthcare companies offer online co-
payment.

Future partnerships
between automotive players
and other players
The paradigm of sharing
mobility
Sustainable mobility
for growth
SHARING MOBILITY ADOPTION
(% provinces)
0%
25%
50%
75%
2012 2015
Car sharing Bike sharing
Digital customer experience in mobility
The mix of movements has changed: micro displacements have
decreased, but the demand for mobility has increased. The "time
factor" takes precedence over other factors of displacement.
Users search for and share information in real-time to make
smart decisions.
Smart and connected cars: the automotive
industry has transformed
The automotive industry shows a fundamental change moving
from selling products to a business model focused on service.
This creates new scenarios in which traditional and new players
(Over The Top, insurance, telco) will compete and/or collaborate to
build larger share of spending on the mobility of citizens and
consumers.
The new rules on green economy are connected with the Stability
Law 2016 and allocate 35 mln € to home-school, home-work and
municipalities with more than 100,000 inhabitants to encourage
initiatives of walking bus, car pooling, car sharing, bike pooling and
bike sharing.
Funds for sustainable mobility
4. APPLICATIONS AND MOBILITY SERVICES
The sharing mobility and sustainability boom
REGISTRATION OF ELECTRIC CARS
(number of national registrations)
0
400
800
1200
2011 2012 2013 2014
Mobility sharing (including electric) wins the
Italian: Milan in pole position
In recent years, shared mobility is one of the greatest revolutions
of urban mobility: bikes, cars and recently scooter sharing have
emerged as a new paradigm of urban transport. Sharing mobility
is intermodal and powered: in Milan the world’s first trial of a bike
sharing system integrated between traditional and electrical means
was launched, forming a single network size, complexity and
innovation. The success of this type of mobility is also linked to the
development of integrated systems of mobile booking and
payment characterised by a high level of usability for the end user.
DIFFUSION APP FOR LPT TICKETING,
LPT INFOMOBILITY AND PARKING
PAYMENT
(% municipalities capital)
0%
25%
50%
75%
2014 2016
LPT ticketing LPT infomobility
Parking payment

Ensure access to the
internet in schools to
promote digital teaching
School innovation with the
crowdfunding
Broadband and structural digital divide
The aim of the Italian Government is for each school to be
reached by a fast enough connection to enable digital
teaching. The internal structures of the school must be able
to provide widespread access to the Internet through LAN
or wireless cabling.
Each school should be able to buy the best possible
connection to enable new organisational and pedagogical
paradigms and to systematically benefit from access to
information and digital content services.
Total funds provided for the digitisation of schools amounted
to over €1 billion, with the aim of connecting 100% of
schools with fibre optics by 2020. Today only Emilia
Romagna and Sardinia exceed 80% of classrooms
connected to the network while most regions make record
values between 60% and 80%.
Digital divide depends also on the size of institutions. For
example, in Lombardy 78% of schools with more than 500
students are in the structural digital divide because the
connection available is not always sufficient to meet the
needs of students and teachers. In the case of large schools
(11% of the total but accounting for 35% of students), it is,
therefore, important to quantify the connectivity needed
based on the number of students/institute classes.
Crowdfunding to fund
schools
Despite resources provided by law
"The Good School" and the
"European Structural Funds" (Pon
Education 2014-2020), schools often
resort to crowdfunding to renew
digital infrastructures. Besides the
generalist platforms suitable for
hosting fundraising projects for
schools, there are more and more
companies that activate financing
projects (for example the collection
points and co-financed projects).
4. APPLICATIONS AND SERVICES | EDUCATION
Wiring schools to promote digital teaching
2%
66%
29%
1%
2%
None
0-15%
15-30%
30-50%
>50%
1%
24%
35%
31%
9%
None
0-15%
15-30%
30-50%
>50%
CLASSROOMS CONNECTED TO LAN
CLASSROOMS CONNECTED TO WI-FI
REGIONAL CLASSROOMS
CONNECTED TO THE INTERNET (%)
- 2014/2015
Not available
<60%
60-80%
>80%

43%
7%
39%
11%
Only for points
of interest (e.g.
museums,
monuments..)
Only for
transports
For points of
interest and
transports
Other cards
The importance of big
data to reinforce the tourism
offer
New services are enabled by
the sharing economy
Big data for tourism innovation
Data sources that are available to analyse the habits and the
behaviour of tourists are more common thanks to the spread of
social media and the development of IoT. These sources allow
the measurement, segmentation, understanding and prediction
of the flow of tourists in real time and to direct promotion
strategies and investments to optimise management.
Today, companies that have been able to seize this opportunity,
are the major international players and companies in the
digital world (e.g. TripAdvisor, Google, Airbnb, etc.).
Municipalities have started to understand the importance of big
data and social media and are trying to take on a role as
aggregators of the region’s tourist offer.
On the one hand, cards primarily dedicated to the points of
interest of the city (43%) or the integration of points of interest
and transport (39%) are decreasing and are available in only
14 provincial municipalities (against 36 the previous year), on the
other hand the presence on social networks is consolidated with
49% of the city present at the same time on Facebook, Twitter
and YouTube.
The growth of sharing
services
The digitalisation of the tourist
industry has allowed new players to
penetrate the market.
Services based on the sharing
economy such as Airbnb, Blablacar,
Uber, Gnammo, etc. are expanding,
changing the rules and offering
tourists new experiences at affordable
prices, bypassing traditional
operators.
4. APPLICATIONS AND SERVICES | TOURISM
I Big data and sharing services create a new paradigm
TYPES OF CARD FOR TOURISTS
(14 municipalities for a total of 28
cards)
21%
5%
25%
49%
Not present on
social networks
1 social
network
2 social
networks
3 social
networks
PRESENCE OF MUNICIPALITIES ON
THE SOCIAL NETWORK
Tourism is motivated by major events
Major events increase the flow of tourism and are catalysts for
the creation of digital ecosystems aiming at the diffusion of
services for visitors and citizens. Expo Milano 2015 is an
example: the attractiveness of Lombardy has increased
considerably (910,000 admissions in September 2015 + 35.3%
compared with September 2014) and digital tourist services
launched during the World Expo represents a best practice on
an international level.

Online services are still not
very common in the
provincial municipalities
Digital growth as a lever for
the development of online
services
Municipal online services
The possibility to use online services in municipal
portals is a major feature of the Smart City.
The situation in the Italian provincial
municipalities is very uneven and generally late:
services provided in the civil registry, local taxation
and municipal schools are mainly informative or
limited only to downloading forms.
39% of the provincial municipalities have
completely digitised personal services and allow
citizens and businesses to request and obtain
certificates directly via the web. The situation of
online application services is similar in municipal
schools: 39% of provincial municipalities offer the
possibility of subscribing to nurseries and in 28% to
kindergartens. The diffusion of online services in
local taxation is lower (calculation of the amount of
the fee and to access in the historical payments
made). Overall, Rome and Turin are the only cities
that offer more online services to citizens.
4. APPLICATIONS AND SERVICES | GOVERNMENT
The diffusion of online services in the provincial municipalities
39%
3%
22%
0%
10%
20%
30%
40%
Start and
conclution of the
whole process
online
Online
submission of
forms and
collection at the
counter
Only forms
download
ONLINE REGISTRY CERTIFICATES IN THE
PROVINCIAL MUNICIPALITIES (%)
16% 13%2% 7%2%
7%
0%
5%
10%
15%
20%
Calculation of the
amount service
Access to payment
history
ONLINE SERVICES FOR LOCAL TAXATION
IN THE PROVINCIAL MUNICIPALITIES (%)
TARI ICP TOSAP
39%
28% 31%
0%
20%
40%
60%
Kindergarten Nursery school Canteen
REGISTRATION ONLINE AT MUNICIPAL
CAPITAL SCHOOLS (%)
The Digital Strategy for Growth 2014 – 2020
With the publication of the Digital Strategy for Growth 2014-2020, the development of new
online services has received a renewed drive: the aim is to enable the switch-off of public
services from the analogue channel to the digital channel through the development of
five major enabling "platforms": the National Register of Resident Population (ANPR), that is,
a register only switch instead of the more than 8,000 existing today, the Public System of
digital Identity (SPID) for the federated digital identity management of citizens, the integrated
system for payments to the Public Administration (PagoPA), the guidelines of the portals and
services of the PA and the notification system for citizens. These five platforms are part of the
access to the PA "Italy Login system, the online home of the citizen."

For electronic payments
to the PA, there was an
uneven performance
Electronic payments to the PA
Under the pressure of electronic commerce, increasing both in
Europe and in Italy, electronic payments to the Public
Administration has been the subject of special attention during
2015.
Overall, 41% of the provincial municipalities allow citizens to
pay online at least one of the local taxes or municipal school
fees, but the analysis on the spread of individual taxes shows
a situation of delay: only 14% of the provincial municipalities
allow for the online payment of TARI, 12% that of COSAP and
11% of ICP.
In addition, electronic payment of all three taxes is
permitted only in 6% of the provincial municipalities. As for
school fees, 26% of the provincial municipalities allow for the
online payment of fees for school meals, 21% for nursery
school fees and 9% for infant school fees. Only 8% of the 116
municipalities allows for the electronic payment of all
three lines.
In the area of health, despite a growing trend, the percentage
of health units that allow for co-payment via web is still below
30%.
4. APPLICATIONS AND SERVICES | PAYMENTS TO THE PA
I Online payments in the provincial municipalities
The launch of the PagoPA platform
2015 was characterised by the launch of the PagoPA platform,
which is one of the major innovations in terms of payments: it
is a platform developed to facilitate the dissemination of
electronic payments to the PA on different channels (PC,
smartphone and tablet) using various tools (bank transfer,
cash, credit card).
In December 2015, over 10,000 administrations joined the
platform which is mandatory for all public authorities and
optional for the utilities operators.
% MUNICIPALITIES CAPITAL WITH
ONLINE PAYMENT OF LOCAL TAXES
(2015)
NO. OF ADMINISTRATIONS
ADHERING TO PA
PAYMENT
0
2.000
4.000
6.000
8.000
10.000
12.000
Aprile Agosto Dicembre
41%
59%
% PROVINCIAL MUNICIPALITIES
ALLOWING AT LEAST ONE ONLINE
PAYMENT ON THEIR PORTAL
% PROVINCIAL MUNICIPALITIES
WITH ONLINE PAYMENT OF SCHOOL
FEES (2015)
14% 12% 11%
6%
TARI ICP TOSAP All 3 tributes
26%
21%
9% 8%
Canteen Kindergarten
Nursery school All 3 fees

How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
URBAN POLICIES,
EUROPEAN AND
NATIONAL

EUROPEAN POLICIES AND INITIATIVES
Context and approaches
The infrastructure level is the main field of reference in terms of Smart Cities. The Junker Plan
emphasises the importance of investments in key infrastructures such as broadband, energy networks
and infrastructures related to mobility and transport. These examples include new digital infrastructures
for cities, ultrafast broadband and fibre optics, car pooling and electric vehicles with public charging
centres, smart meters, smart grids and sensors for obtaining data on mobility, traffic and weather.
The infrastructures at the heart of European policies
Smart Cities occupy a prominent place in the EU policy landscape, although they are two separate
pillars: “Energy and environmental sustainability” and “Mobility and Transport”.
Over the years we have seen the introduction of aspects related to Information and Communication
Technologies, such as big data and open data, to define a third pillar policy.
In addition, new elements such as business and financing models, governance models, the involvement
and empowerment of citizens, the development of integrated urban plans and smart policies at a local
level have taken on an increasingly central role within the Smart City.
Energy, transport and ICT: the three pillars of the proposal
The EU has a primary role as a facilitator and financier through the development of individual projects and
ad hoc initiatives become the vehicle for the creation of networks and approaches throughout the Union (for
example CONCERTO, CIVITAS, SETIS).
Different directions share the management of initiatives and actions, such as DG CNECT, DG ENER and
DG MOVE.
The European approach: learning from experience and from experimentation
Great attention is placed on the creation of networks and intra-EU consortia composed of both public
and private players. These partnerships have a functional nature (such as similar goals, needs or
technologies) rather than a geographical nature and focus on the impetus given to networks and
organisations formed by interconnected European cities (e.g. Covenant of Mayors).
The creation of an intra-EU network: the value of the European Smart City
EUROPEANANDNATIONALPOLICIES

EUROPEAN POLICIES AND INITIATIVES
The present and the future
On 2012, the creation of the European Innovation Partnership Smart Cities and Communities led to a
gradual integration of:
► sectors and issues, declining specific areas of intervention;
► Players, with the creation of a public and private stakeholder multiplatform;
► knowledge that encourages the creation of networks and joint projects, the exchange of ideas and
best practices.
An integration of sectors and issues:
The European Innovation Partnership
Thanks to planned investments, in 2014, the EU provided for the potential creation of nearly 3 million
jobs by 2018, while estimates indicate that the global technology market for Smart Cities will exceed
USD 30 billion by 2020. The priorities related to the Smart City include the creation of a European
connectivity, the increasing use of open data to serve citizens, the creation of start-ups, support for
innovative companies and the development of technologies such as 5G. For the future, the European
Social and Economic Committee considers that the Smart City can become one of the drivers for the
development of a new European industrial policy. For this reason, the emphasis is on the need for a
more integrated approach and a more complete view of the Smart City, which will affect all relevant
sectors.
The potential and the future of the Smart City
China plans to invest in the Smart City for more than CNY 1,600 billion (over €200 billion) and more than 300 cities have proposed or started a
development programme in this regard, in order to encourage employment growth. The US has announced a plan for more than $160 million for the
development of technologies such as the IoT, the creation of networks and smart sensors and the use of big data. In addition, there are plans for
collaboration between industry and research aimed, among other things, to reduce congestion and the impact of climate change.
Japan has developed the use of ICT to address and counter the impact of aging on health services, to reduce energy consumption and to preserve
the environment. India plans an investment of over €60 billion for the development of 7 Smart Cities through an extensive use of public-private
partnerships. Finally, at the local level, Singapore presents itself as a major smart city model, creating, for example, Singapore LIVE, a platform that
provides information about the city in real time, with a focus on mobility and transport.
The European Union has decided to develop specific cooperation activities with third countries, including China (with the Smart Cities Dialogue)
and the USA (with, among other things, the 2013 roundtable on 2013 Smart Grid and Smart City), besides a potential cooperation with Japan in the
EU-Japan cooperation and Business Development.
The rest of the world

THE DELRIO REFORM AND THE DEVELOPMENT PROCESS OF
CITIES
Delrio reform - Law
56/2014
Regulation on
metropolitan cities,
provinces, unions and
public mergers of
municipalities
PON METRO
Approved by the EC on
14/07/15
Deals with cross-cutting themes
of innovation and improvement of
metropolitan cities, in synergy
with other financial instruments at
the disposal of the territory
SMART CITIES
PON Metro is an opportunity to
make the local urban policies
systematic along the lines of the
"smart" development (mobility,
social inclusion, sustainable
energy, connectivity, accessibility)
1 2
14
metropolitan
cities
The Law of regional reorganisation
Approved by 18 regions out of 20 except
Lazio and Molise.
The Statute
Approved by only 9 cities out of 14
except: Catania, Palermo, Venice, Messina,
Reggio Calabria, Cagliari
The Strategic Plan
Approved by only 3 cities on 14: Turin,
Florence, Bologna
3

PON METRO AND SMART CITIES: RESOURCES AND OBJECTIVES
Over €892
milions
allocated in 5
Axes
NATIONAL
URBAN AGENDA
► Local welfare, training and
educaton
► Mobility
► Urban requalification, policies for
residential use, security, culture,
innovation and tourism
► Local finance
► Governance
PARTERSHIP
AGREEMENTS
► Promotion of services to
citizens (OT 2, OT 4, OT 6)
► Social inclusion (OT 9)
► City development engines (OT
3)
 As a design driver, PON METRO plans for the application of
the Smart City paradigm for the redesign and the
modernisation of municipal services for residents and
users.
 The aim is to support investment plans for the substantial
improvement of the functioning of public services with
the aim of ensuring direct and measurable impacts on
residents and businesses.
PON
METRO
SMART
CITY
Metropolitan digital agenda
€151.99 M
Sustainability of services
and urban mobility
€318.30 M
Services for social
inclusion
€217.20 M
Infrastructures for
social inclusion
€169.73 M
Technical assistance €35.72 M

METROPOLITAN CITIES: A NEW CHALLENGE
The establishment of metropolitan cities poses a series of new challenges and issues to the local government. Governing a territory and greatly
increased population requires a greater need for programming which aims to integrate the entire territory of the metropolitan city, offering smart
infrastructure and the same level of service throughout the area.
In some cases, providing a homogeneous network service is essential (such as a water purification network, local public transport, etc.). Having to
meet the much larger needs of territories and populations, for metropolitan cities, will certainly be difficult and challenging to succeed in maintaining
the high performance that their capitals record today.
METROPOLITAN CITIES Metropolitan
cities
N° of
metropolitan
city
municipalities
Population
of
provincial
municipality
Population
of metrop.
city
Increase
Municipal
ity area
(km²)
Metrop.
City area
(km²)*
Increase
Bari 41 326,799 1,261,152 386% 117 3,825 3.269%
Bologna 55 386,132 1,004,526 260% 141 3,703 2.626%
Cagliari 71 154,387 431,302 279% 85 1,248 1.468%
Catania 58 315,601 1,116,168 354% 183 3,574 1.953%
Florence 42 382,471 1,012,388 265% 102 3,514 3.445%
Genoa 67 587,593 862,175 147% 240 1,839 766%
Messina 108 238,842 647,477 271% 214 3,266 1.526%
Milan 134 1,344,110 3,205,871 239% 182 1,576 866%
Naples 92 975,260 3,115,320 319% 117 1,171 1.001%
Palermo 82 674,834 1,276,525 189% 161 5,009 3.111%
Reggio
Calabria
97 183,330 559,215 305% 236 3,183 1.349%
Rome 121 2,864,676 4,336,251 151% 1.287 5,352 416%
Turin 315 892,403 2,283,749 256% 130 6,827 5.252%
Venice 44 264,015 858,544 325% 416 2,462 592%
Total 1,327 9,590,453 21,970,663 229% 3,611 46,549 1.289%

METROPOLITAN CITIES: PERFORMANCE OF PROVINCIAL
MUNICIPALITIES
TOURISM MOBILITY SERVICES GOVERNMENT
0
40
20
60
80
0
40
20
60
80
100 BROADBAND
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
TRANSPORT NETWORKS
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
ENERGY NETWORKS
Bari
Bologna
Cagliari
Catania
Florence
Genoa
Messina
Milan
Naples
Palermo
Reggio C.
Rome
Turin
Venice
0
40
20
60
80
100
Metropolitan cities National average

THE IMPLEMENTATION OF ITALIAN DIGITAL AGENDA:
Readiness of cities (1/2)
In March 2015, the Italian Government published two strategic documents (Strategy for digital growth and Italian Strategy for ultra-wideband), which
identified the lines of action and the priorities that will be carried out within Italian Digital Agenda by 2020.
Within their field of competence, these actions have a significant impact on individual cities that should contribute to the achievement of the
various objectives.
In a very uneven national context, provincial municipalities start from very different situations: the Smart City Index allows for a first photograph
of the readiness of provincial municipalities in comparison with the main objectives of the strategic documents.
DIGITAL AGENDA AIMS READINESS OF PROVINCIAL MUNICIPALITIES
81% of the population in provincial municipalities is
already reached by a 30 Mbps connection (VDSL). 34
provincial municipalities are not yet reached by this
technology, but they are all included in the coverage
plans of the operators to 2018.
By 2020, ensuring 85% of the
population a 100 Mbps network
connectivity and the remaining 15%
of the population a network
connectivity at least of 30 Mbps.
ULTRA-WIDEBAND
Today, in over 70% of the provincial municipalities, the
identification for citizens for accessing PA services
takes place through username and password, while in
only 18% of the municipalities, the identification systems
are more advanced, for example with CIE/CNS.
To develop an infrastructure
that allows citizens and businesses to
access the network of public and
private services of the PA with a
single digital identity in a simple,
secure and guaranteed way.
SPID
Z
81%
18%
% population
covered by VDSL
in the provincial
municipalities
% provincial
municipalities
with advanced
identification
systems

THE IMPLEMENTATION OF THE ITALIAN DIGITAL AGENDA:
Readiness of cities (2/2)
39% of provincial municipalities offer the possibility of
obtaining certificates on the web.
To gather in a single national
database (National Register of
Resident Population – ANPR) the
personal data of the resident
population.
ANPR
41%
% provincial
municipalities that
allow online payment
on their portals
41% of provincial municipalities allow for the online
payment of taxes and/or school fees, while 6% allow
online payment for all municipal taxes. Payment of
school fees via the municipal portal is available in 8% of
provincial municipalities. Moreover, in 51% of provincial
municipalities at least one Local Health Authority allows
for the online co-payment service.
To develop a payment system that
allows citizens and businesses to
make payment to the PA
electronically.
PAGO PA
% provincial
municipalities with an
online registry office
69%
69% of provincial municipalities have a high level of
transparency of their institutional portals.
35 provincial municipalities have created an easily
accessible web portal with an effective structure: in
these portals the presence of incorrect links that can
confuse web users is limited.
To improve and make the navigation
of the online citizen, as wesite user of
a Pubic Administration, more
consistent.
GUIDELINES OF
ONLINE SERVICES
% provincial
municipalities with
transparent
institutional portals
37%
37% of provincial municipalities have a specific open
data portal or a dedicated section on their corporate
portal. These municipalities have published over 6,000
datasets in total.
To encourage Public
Administrations to publish
standardised and accessible open
data to contribute the enhancement
of public information.
OPEN DATA
% provincial
municipalities with
open data portal
DIGITAL AGENDA AIMS READINESS OF PROVINCIAL MUNICIPALITIES
39%

THE REGIONAL DIMENSION (1/2)
The smart concept may also be applied to larger areas from vast areas to the regions. In this sense, it is important to consider the role of leverage
and facilitator that the regions can play in the area and, particularly, in those subject areas in which regional policies are able to drive all cities.
Regions can build the Smart Region by planning interventions with a view to integration levels.
HEALTH
Health is certainly the area most
affected by regional policies: the most
advanced Digital Health platforms are
located in Lombardy, the Autonomous
Province of Trento, Emilia-Romagna,
Tuscany and Sardinia.
RENEWABLE ENERGIES
The role of regional incentive policies is
relevant in renewable energies. In
addition to the Valle d'Aosta and the
two autonomous provinces of Bolzano
and Trento, there is the presence of the
South Regions, which have participated
in the programmes of the European
Commission for encouraging wind and
solar plants.
>75% of provincial municipalities in the first band 50-75% of provincial municipalities in the first band
Note. Data not available on Valle
d’Aosta and the Autonomous Provinces
of Trento and Bolzano
SCHOOLS
The primacy of the provincial
municipalities of the South, where most
of the European founds have been
concentrated, is confirmed; compared
with previous years, however, it is
possible to note a recovery of Marche
and Emilia-Romagna, which, evidently,
have increased efforts to innovate the
schools of the provincial municipalities.
MOBILITY
In some regions, regional applications
of electronic ticketing and travel
planning allow most of the provincial
municipalities to obtain high scores
and to position themselves in the first
band of the area classification.

THE REGIONAL DIMENSION (2/2)
GOVERNMENT
Emilia-Romagna is characterised by
very high diffusion of Smart
Government services: all provincial
municipalities are positioned in the first
band in the ranking, thanks to the
presence of an online payment platform
of very popular regional and personal
online services. Emilia-Romagna is
followed by other regions of the North
and by Basilicata of the South.
ENVIRONMENTAL NETWORKS
All provincial municipalities of the
North have made infrastructures for
more efficient water management
thanks to timely and effective regional
policies.
TOURISM AND CULTURE
The presence of online tourist platforms
at the regional level allow all
municipalities in the region to achieve
the highest scores in the ranking. This is
the case, for example, of Emilia-
Romagna, which has developed and
provided an online booking platform for
the territory.
ENERGY NETWORKS
Also, in regards to the energy
networks, the regions of the North are
the most advanced: Trento and
Bolzano are characterised by public
lighting networks and very advanced
renewable energies. In Emilia-
Romagna, there is a particular
distribution of district heating networks.
>75% of provincial municipalities in the first band 50-75% of provincial municipalities in the first band

How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
BEST PRACTICES
Titolosezione

EXPO MILAN 2015
State-of-the-art connectivity and IoT applications (1/2)
THE CONTEXT The exposition site designed for the Universal Exposition in Milan was conceived as a greenfield
Smart City of the future, from big data platforms to the broadcasting of video content in high
definition through LTE technology, to advanced services in the Smart Tourism. Solutions and
implemented innovative systems represent an important legacy that can enable the
development of digital cities in the coming years and inspire action policies in the field of Smart
Cities.
INFRASTRUCTURE FOR CONNECTIVITY
Over the six months of the event, The Expo Milan 2015 TLC infrastructure has maintained a
fibre connectivity every 50 meters with an uplink to 10GB and 2,500 Wi-Fi access points, for a
total of 60,000 connections and around 2 terabytes of data produced everyday.
With 300km of fibre optics, 450 virtual servers and 2 data centres, this high-performance
infrastructure has ensured an excellent level of service to visitors: 86% of smartphone users
were satisfied with the mobile data on the Site Network exposition while 90% of visitors were
satisfied with the voice service.
4G coverage was available over the entire area (accessibility> 99%), with over 50 dedicated
indoor and outdoor antennas. 4G users were generally more satisfied with the 3G users,
particularly in the use of video streaming and email services. On the Captive Portal Expo over 5
million Wi-Fi sessions were carried out, generating nearly 700 terabytes of data across the
entire network created ad hoc and almost 200 terabytes to support the Wi-Fi network with peaks
of more than 20,000 concurrent users.
THE SMART GRID EXPO
On the exposition site, a smart grid for power distribution was built that integrates a system of energy management for the
optimisation of energy flows, the integration of renewable energy plants and the management of public lighting.
The smart grid is connected to 30 charging stations for electric vehicles and 8,500 points LED light with remote control and flow
regulators.
BESTPRACTICES

Control and Security Centre
► The control and security centre was at the heart of the management system of the operational processes and logistics of the
event: an operations centre evolved, which monitored events, identified anomalies and acted in real time and in an integrated and
timely manner on issues, anticipating the critical issues.
► The Centre managed over 100 types of logistical technology, operational services and public safety and over 6 months of the
event handled more than 70,000 events with a resolution rate within 2 hours for 96% of reports.
Digital ecosystem
► Visitors had at their disposal an integrated ecosystem of applications and digital services, accessible via mobile or via totems /
eWall, through which they could benefit from the possibilities offered by the exhibition site (events, routes, thematic analysis,
purchase of available products) and share their visitor experience.
► During the World Expo there were over 7.5 million interactions on multimedia totems on the exposition site.
Sensors and IoT
► The IoT is an evolution of the use of the network for which various types of objects will make it recognisable and acquire intelligence
through the installation of various types of sensors.
► On the exposition site, there were 1,200 cameras for video surveillance and 15,000 objects connected, through which energy
consumption and continuity of service were monitored and devices (for example, lights and air conditioners) and the safety and
control systems were managed.
EXPO MILAN 2015
State-of-the-art connectivity and IoT applications (2/2)
SMART APPLICATIONS
BESTPRACTICES

NEW YORK CITY
Resilient, fair and attractive for young talents (1/2)
THE MAYOR’S MESSAGE
“Technology will play a critical role in the New York of the 21st century, not only
because it will bring investments and jobs, but also because the successful cities
have always benefited from the disruption caused by technological innovations. New
York has maintained its position as a global leader by taking advantage of
technological developments and this administration is committed to doing everything
possible to expand its talent pool and develop its innovation economy”. Mayor Bill De
Blasio, Internet Week New York (2014).
THE CHALLENGE OF CLIMATE CHANGE
New York has always been considered a leading city in sustainable design, but
Hurricane Sandy has been an alarm for all New Yorkers. The "Special Initiative for
Rebuilding and Resiliency" addresses the role of New York in the creation of a
resilient city with a renewed focus on improving basic urban infrastructure.
RECRUITING AND TALENT HUB OF HIGH-TECH STARTUPS
► Great commitment by NYC to transform the public government’s work into an opportunity to addess complex urban challenges.
► Research of talent in the high-tech sector to develop innovative solutions of great impact.
► Digital NYC is the official online hub for the ecosystem of high-tech startups and includes 7,000 startups, 190 investors, 280
events, 8,800 jobs, training courses, blogs, videos, work areas, accelerators and incubators for new companies in the five New
York districts.
BROADBAND INFRASTRUCTURE
The lack of data on existing suppliers, the quality of their services and the level of
system resilience are criticism for the diffusion of broadband infrastructure in NYC.
Through the initiatives "WiredNYC" and "NYC Broadband Connect Map", the city has
made a lot of information public about connections in each townhouse in order to
evaluate quality and resilience of the service.
BESTPRACTICES

NEW YORK CITY
Resilient, fair and attractive for young talents (2/2)
Wire the city for the Internet of Everything
► By 2025, the city has set the aim of ensuring citizens and enterprises have a reliable connection, accessible from anywhere, at
competitive prices and at gigabit speeds. A central role in this aim is covered by the new municipal Wi-Fi network that will replace
10,000 old telephone booths with interactive kiosks equipped with web access.
► When ubiquitous connections become standard, the new IoT applications will be launched in various areas and will transform the
daily experience of citizens, regardless of income and location.
Smart waste disposal
► NYC has improved the waste collection process and reduced carbon emissions by introducing new smart processes of
collection and recycling.
► Real-time sensors integrated in waste containers allow the efficient scheduling of collection routes of waste on the basis of the
degree of filling of the bins, improving the efficiency of the collection process from 50% to 80%.
A delivery platform for citizens
► Web platform 311 is the main source of government information and non-emergency services offered by the city.
► It allows the payment of fines by smartphone, downloading certificates and obtaining licenses.
SMART APPLICATIONS
BESTPRACTICES

AMSTERDAM
Green, collaborative and inclusive (1/2)
“A Smart City regards people, like any other city. The opportunities help to improve
life’s quality which can only be exploited if one considers that cities are made up of
people. This is the only way to develop real impact initiatives. Technology, therefore,
is a tool and not an ending“ Mayor Eberhard van der Laan, Amsterdam Smart Cities
Partnership (2015).
AMSTERDAM SMART CITIES PARTNERSHIP
Amsterdam Smart Cities (ASC) is a partnership between more than 100 public and
private entities to create services and infrastructures that will make the city a model
for the creation of a Smart City in the world. Since its launch in 2009, the ASC
platform has promoted more than 70 projects with a focus on energy efficiency,
renewable energy, citizen services and open data.
AWARENESS ON THE ENERGY THEME
Within the European City-zen project, a Serious Game (digital gaming educational purposes) has been developed to make young people
aware of energy efficiency. To engage children, the next edition of the app will be based on actual energy data as input from the smart metering
system in the city.
THE FIRST DUTCH SMART GRID
The New West District is characterised by a high penetration of smart meters and
solar panels and it has been chosen as a testbed for the development of the first
Dutch smart grid. About 10,000 homes are now served by the smart network, which
provides monitoring capabilities and more accurate control of the infrastructure thanks
to sensors installed in the most critical hub points. The smart grid allows for a
reduction in the number and duration of blackouts, the placing on the web of energy
produced locally by citizens, the prevention of price peaks for the transmission of
electricity and greater integration of electric vehicles.
BESTPRACTICES

AMSTERDAM
Green, collaborative and inclusive (2/2)
Smart Work Centres
► Since 2008, the city has created numerous Smart Word Centres: connected, flexible and sustainable working spaces located in
residential centres and designed to be used by companies, start-ups, and universities to reduce travel and create an ecosystem of
innovation based on the smart working paradigm.
► The space occupied by the offices has already been reduced by 40%, improving environmental sustainability by eliminating 3.5
tons of CO2 and contributing to savings in terms of expenditure of €10 million.
Vehicle2Grid
► Vehicle2Grid is a pilot programme for which residents will be able to use the batteries of their electric vehicles to store energy
produced locally, for example by photovoltaic panels installed on the roofs of buildings.
► This energy can be transferred to the electricity grid and can be used immediately or stored in the battery of another electric car.
The pilot project will help to spread the use of electric vehicles and renewable energy, and to encourage energy independence of
citizens.
Ageing Well Amsterdam
► The Ageing Well programme is building on the spread of fibre optics in homes to improve the lifestyle of the elderly, for
example by facilitating the services of assistance to people in need and planning online fitness workouts to keep fit.
► In the future it will be possible to have doctors available that will monitor the effectiveness of medical therapies. The philosophy
behind these services is to make, where possible, the elderly increasingly self-sufficient communities with remote monitoring and
improving the quality of life for people with chronic diseases and mobility problems.
SMART APPLICATIONS
BESTPRACTICES

LA CORUÑA
A delivery platform to manage city services (1/2)
“La Coruña is taking its first steps to becoming a model for other cities: we want to be
the leader in Spain in the field of new technologies. La Coruña is the only city in the
northwest of Spain that has received funding from the European Union to invest in the
Smart Coruña project this year and the next. Smart Coruña holds key importance for
the future of the city, because it will enhance the benefits offered to citizens and allow
the development of replicable projects“. Mayor Carlos Negreira, Coruña Smart City
(2015)
PLATFORM DELIVERY TOWN
To maximise the potential of a Smart City, it is necessary that all components of
the city can "talk" to each other and that information provided by various sensors can
be included in a single repository for analysis, regardless of language and system
differences.
To manage Smart City services launched in the city of La Coruña, a town delivery
platform was developed that integrates and processes data from sensors in the city,
realising the potential of the IoT. The project was co-funded by 80% by the European
Fund for Regional Development for a total amount of €11.5 Million. The town delivery
platform facilitates the interoperability of different systems and devices,
providing real-time information based on a big data, cloud, open source and multi-
protocol approach. The system is capable of processing thousands of events per
second, making the processing of data possible to and from sensors, IT systems and
devices wearables.
MAIN BENEFITS
The town delivery platform provides benefits in four different areas:
1) Management: integrated management and in real-time of the city, improved decision making and optimised scheduling.
2) Citizens: customised services, performance improvement, greater transparency through the use of Open Data.
3) City: improving competitiveness, optimising management, greater environmental sustainability, improved mobility.
4) IT: capacity to integrate all services in a single repository of information, ensuring openness and scalability of the solution.
In addition, the platform allows the representation of information through interfaces and dashboards based on geolocation in 3D, in order to
have a holistic view of data from sensors located in different parts of the city.
BESTPRACTICES

LA CORUÑA
A delivery platform to manage city services (2/2)
Management of the water cycle
► The Sofia2 platform manages a water cycle and sewerage system in the city based on sensors and remotely accessible, which
makes the control of the water supply cycle and identification of potential malfunctions more effective.
► In La Coruña there is an automated irrigation system that optimises the use of water to irrigate parks and public gardens. A
network of sensors monitors the humidity of the soil and air and the amount of rain and wind, producing big data necessary for the
optimisation of the distribution of water in irrigation points.
Tourism
► In La Coruña a mobile application was launched based on GPS technology and augmented reality to make guided tourist
itineraries for the city. The city's attractions are presented interactively, and are enriched with descriptions and reviews of other
users.
► A mobile application has also been developed that integrates and centrally collects all available information on local events. Users
can customise notifications to receive information about events of interest to them and be informed of everything that happens in
Coruna in a click.
Smart mobility
► In the city a portal was launched that gathers information on free parking for loading/unloading areas and places reserved for
disabled people. The portal is accessible via web, information totem and smartphone application. Buried sensors and cameras are
used to improve urban mobility and to reduce traffic resulting from searching for a parking spot.
► More cameras have been installed in the busiest streets to monitor in real time the traffic situation and suggest to citizens
alternative routes to optimise the flow of traffic in the city.
SMART APPLICATIONS
BESTPRACTICES

How we
compare cities
Best practices
Smartness
of the provincial
municipalities
Smart city
architectural
layers
Methodology
and indicators
Urban policies,
European and
national
METHODOLOGY
AND INDICATORS

METHODOLOGY
The Smart City Index is a ranking of the smart city
which aims to measure the level of smartness of
the 116 provincial municipalities defined as
"primary" by ISTAT.
It is built by aggregating 470 indicators and
collected in 4 layers and 2 additional areas of
analysis.
Over 70% of data used are derived from
surveys carried out by EY directly; the
remaining indicators are the result of data
processing from institutional sources (ISTAT,
GSE, Ministry of Education etc.).
EY collects data through a detailed census of
innovation initiatives in cities and analyses
strategic planning and monitors the deployment of
services with a view placing end-user (citizen,
business, tourist, etc.).
94% of the indicators are collected in
communal areas and the remaining 6% relates
to the province.
The choice of the layers, the indicators and their
combinations was carried out by the EY’s Centre
of Competence for Smart Cities, with the
collaboration of professionals and experts of the
various issues, in order to best describe the
innovation phenomena developed in cities.
In order to aggregate into a single ranking data,
layers, measurement units and different thematic
areas, and individual indicators have been
standardised and normalised to a score of 0-100.
Downstream of this process, through the
application of weights to individual indicators (and
consequently to the different combinations which
build the layers), was calculated by a ranking for
each of the levels of analysis.
The score of a city in the general ranking of the
Smart City Index is allocated starting from the
scores that the city gets in 4 layers and in the two
areas of additional analysis, properly weighed.
In the event that for a city there is not sufficient
data to calculate the score in a sub-level (for
example, for Aosta, Bolzano and Trento there is no
data on schools), the score has been calculated on
the remaining sub-levels.
In the third source data, there are also sporadic
'not available' scores for some cities and the
indicator was assigned a value equal to the
average values of all the other cities of the same
size bracket.
In the following tables, for each layer and for the
two additional fields, there is a list of components
with a brief description of the indicators, sources
and any notes on the rank calculation
methodology.
METHODOLOGYANDINDICATORS

INDICATORS IN DETAIL (1/2)
LAYER INDICATORS
NUMBER OF
INDICATORS
SOURCES NOTES
INFRASTRUCTURES
AND NETWORKS
TELECOMMUNICATIONS
Broadband connection and Fixed and Mobile broadband: ADSL full net, ADSL2+ net, unbundling, VDSL/fibre optics (%
population), coverage HSPDA, LTE (number of operators), number of hot-spot Wi-Fi (public and private).
Security networks: communication networks dedicated to security (fibre optics, Wi-Fi, Simulcast, Tetra).
Infrastructures for school: number of students and number of PCs (desktop + laptop), fixed/mobile LIM and number of
classrooms, number of students and total LIM, fixed LIM and total LIM, % of classrooms connected with LAN and Wi-Fi
networks.
TRANSPORT
Public mobility: Density networks TPL, Availability networks TPL, Seat-Km
Electric and bicycle mobility: number of columns for the electric charge in the city, bike paths and municipalities areas.
Shared mobility: car and bike sharing, redelivery stations and public transport availability
Private Mobility: ZTL, Infrastructures for stand.
ENERGY
District heating: volume served.
Renewables: capacity and provincial photovoltaic production installed, capacity and provincial wind power production
installed and differential over the previous year, capacity and provincial hydroelectric production installed and differential over
the previous year, provincial production of bioenergy installed, waste and differential over the previous year, power and
energy produced by geothermal plants installed , capacity of marine plants installed, alternative energy production per
inhabitant.
Public lighting: network size, spending and investment point of light.
Smart grid: contribution between remotely controlled network nodes and total nodes.
ENVIRONMENT
Water supply: dispersion network.
Sewerage: inhabitants connected to treatment plants and COD removal capacity.
Waste: availability of ecological islands.
71 Ultra
Observatory
Broadband EY
4Q 2015,
CheFuturo
CheWi-Fi 2013,
EY 2015, MIUR
2012, Autonomous
Province of Trento
2013, Istat 2012-
2013-2014, piste-
ciclabili.com
2015, colonnine-
elettriche.it 2015,
ENEL 2014, GSE
2013,
Legambiente
2014.
For Valle d’Aosta
and theAutonomous
Provincesof Bolzano
and Trento, there
are no available
data in the area of
«Education»
because they do
not belong to the
National
Education
System (MIUR).
SENSORS Road network: ZTL access, employment parking, traffic detectors, smart traffic lights, auto-detectors.
Public transport: sensors on bus and taxi.
Road network: smart street lamps.
Environmental control conditions: areas of monitoring stations.
Safety in buildings: seismic monitoring.
Video surveillance of public areas: squares, monuments, public buildings, etc.
22 EY 2015, Istat
2014.
SERVICE DELIVERY
PLATFORM
READINESS
App store citizens: degree of diffusion of apps in the municipality.
Card: degree of diffusion of cards in the municipality.
Control panels: presence of control points to control transport and security.
Payments: diffusion of electronic payment services.
Identification system: presence of advanced systems to identify citizens on the network.
Open data: presence of open data projects and portals, number and quality of published datasets.
DEMATERIALISATION, INTEGRATION AND INTEROPERABITY
Dematerialisation processes and documents.
Multi-channel services.
Integration services.
19 EY 2015.

INDICATORS IN DETAIL (2/2)
LAYERS INDICATORS
NUMBER OF
INDICATORS
SOURCES NOTES
SERVICES AND
APPLICATIONS
GOVERNMENT
Online personal services: level of interactivity of the application for registering certificates, change of residence
services, services for local taxation, services for enterprises and for municipal schools (nursery, primary school)
E-payments: online payment for local taxes and services of the municipalities schools.
Wi-Fi services: municipal Wi-Fi service, map, free/payment service, app.
Integration with social network: the municipality is on social networks (Twitter, Facebook, YouTube).
Building procedures: SCIA, DIA/Super DIA, CIL/CILA online.
SCHOOL
Web environment: classrooms on web, LIM, projectors, PC and mobile devices in schools.
Digital services for secretaries: website, services for school-family communication, electronic register and LMS
platform.
MOBILITY
E-ticket: subscription and ticket contact /contactless, purchase online of subscriptions and tickets.
Multimodal planning of public transport: digitization of timetables and routers (Travel Planner).
E-payment: electronic payment systems of the stop in satin and the ZTL.
Mobility Sharing/Pooling: municipalities services of car pooling, car sharing, bike sharing and characteristics (web portal,
apps, electric vehicles etc.), bike paths and bicycle couriers.
Information to users: information services to users in mobility (intelligent poles, web, SMS, apps, social networks).
TOURISM AND CULTURE
Information via web: information about monuments, museums and itinerary planning.
Online booking: possibility to book the accommodation and the attractions online.
Card/app: municipality app and card dedicated.
Libraries: media library online.
Social network and e-commerce: channel on social networks dedicated to culture and tourism (Twitter, Facebook,
YouTube).
HEALTH
Reservation, co-payment and medical report on web.
Choice of GP via web.
Access to electronic health records data.
214 EY 2015,
MIUR 2015.
For Valle d’Aosta
and the
Autonomous
Provinces.of
Bolzano and
Trento there are
no available data
in the area of
«Education»
because they do
not belong to
the National
Education
System (MIUR).
VISION AND STRATEGY Strategic Planning of Smart City: presence of a Smart City project, Plans form security and with the objectives of the plans
«Digital Growth» and «Simplification».
Plans and actions for sustainable energy: PAES, PRIC, sustainable interventions in school buildings.
Standards and incentives for home: recycling, composting and building regulations.
Economic and financial capacity
Communication, transparency and participation.
71 EY 2015, MIUR
2012 and 2015,
ONRE 2015, Istat
2013 and 2014.
SMART CITIZENS AND
CITY LIVEABILITY
SMART CITIZENS
Electric mobility demand, TPL and car/bike sharing.
Gas, energy, water consumption and trash production.
Redevelopment of buildings.
Cultural services access.
Education and digital literacy.
WELLNESS OF THE CITY
Mobility quality.
Green public spaces and urban gardens.
Air and noise pollution.
Museum, monuments, etc.
Health and social services (hospitalisation, foreign population, life expectancy, etc.).
Physical, road and environmental security.
73 Istat (2011-2015),
EY 2015, Anfia
2013 and 2014,
ENEL 2014, ENEA
2015, MIT 2014,
ISPRA 2015.

RESEARCHTEAM
RESEARCH TEAM
ANDREA D’ACUNTO
PARTNER, EY
andrea.dacunto@it.ey.com
MARCO MENA
SENIOR ADVISOR, EY
marco.mena@it.ey.com
GIANLUCA DI PASQUALE
SENIOR MANAGER, EY
gianluca.di-pasquale@it.ey.com
MARCO CAVALLI
CONSULTANT
marco.cavalli@it.ey.com
ANTONGIULIO BUA
SENIOR ADVISOR, EY
antongiulio.bua@it.ey.com
CHIARA RISO
SENIOR CONSULTANT
chiara.riso@it.ey.com
STEFANO DAFANO
SENIOR CONSULTANT
stefano.dafano@it.ey.com
SARA CONTINI
SENIOR CONSULTANT
sara.contini@it.ey.com

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